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38 Reviews of Greenway Ford - Service Center
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May 22, 2022
Friendly, helpful, understanding and willing to help you explain the problem. Recognizes you as a returning customer. I have two Ford vehicles and there both older and l won't good quality mechanics to wor explain the problem. Recognizes you as a returning customer. I have two Ford vehicles and there both older and l won't good quality mechanics to work on them. More
by Williamslawrette
Employees Worked With
Laine
May 22, 2022
I want thank Detra at Dick Smith Ford again for such great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the b great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the best experience for her customers!! Thanks, Mel More
by MP
Employees Worked With
May 18, 2022
Went for an oil change with appointment and was told guy left early sorry. Came back another day and was told it would be 2 and a half hours they have no one doing oil changes. I walked out horrible custom left early sorry. Came back another day and was told it would be 2 and a half hours they have no one doing oil changes. I walked out horrible customer service no empathy from lady at service desk. Will never be going back. More
by STEVEDOT53
Employees Worked With
March 29, 2022
They just tried to sell sell and not explain the big hassle it is to get something done once you pay for a package hassle it is to get something done once you pay for a package More
by Emma
March 18, 2022
Today I met Lainey Brown at the service center. She came to my rescue after I spoke to 3 other Ford dealership Male sales and service workers. One was at Dick Smith. The other two were at a differe She came to my rescue after I spoke to 3 other Ford dealership Male sales and service workers. One was at Dick Smith. The other two were at a different nearby Ford dealership. No one could help me get my iphone to reconnect to maps on my screen. I knew it shouldn't be hard. I heard one service man say he doesn't know how to do it (I'm not kidding), one salesperson said I needed a new plug and finally admitted he didn't know how to do it. The last person said I needed to make an appointment for a diagnostics to solve the problem. Lainey overheard and offered to help. She happily plopped down in the passenger seat and fixed whatever the issue was in less than 60 seconds. I give Dick Smith Ford 5 Stars for hiring and employing a helpful and knowledgeable Lainey Brown. She fixed everything and did what three men couldn't. Thank you for not kicking my problem down the road. You made my day! More
by Bridgette J.
Employees Worked With
February 05, 2022
It took them almost four weeks to get and install a steering column in my 2016 Ford Edge. I went three weeks with no transportation. I filed several complaints including Ford customer care line and all steering column in my 2016 Ford Edge. I went three weeks with no transportation. I filed several complaints including Ford customer care line and all of a sudden today I got a call. The part just came in and it will be ready tomorrow. Five minutes later another call stating it would be ready today by the close of business. I get there and I have to wait until 6:42 pm (they close at 6pm). I'll be returning it in the morning because the wheel alignment is off.🤬 More
by Anita H
Employees Worked With
Chase service advisor and Reed service manager.
December 05, 2021
My experience today was good service was good as well..my brakes are working very good brakes are working very good More
by gentryhart03
November 27, 2021
Does really good work in an exceptional amount of time. Worth the money spent. Thanks. Worth the money spent. Thanks. More
by d21randle
