Greenway Ford

A Grievance Rectified I took my car in for an oil change, tire rotation, and to have my taillight fixed. I dropped off and the service center called me while I was out. The I took my car in for an oil change, tire rotation, and to have my taillight fixed. I dropped off and the service center called me while I was out. They said they found a nail in my tire and that it was in the side wall and therefore could not be patched. They then told me that the service (including everything I needed done) would be around $300. The tire by itself was $252. They asked me if I would either like them to change the tire or put my doughnut on, those were my only options. Since I figured that I could get a tire for a much better price elsewhere, I had them put on my doughnut. I took my tire to Walmart and told them I wanted my two front tires replaced, the passenger side tire was replaced due to the nail, and the drivers side was replaced to balance out the passenger side. After that service was completed, they brought out my old tires. I asked to see the one that had the nail. First of all, the nail wasn't even in the sidewall, it was in the tread; in one of the grooves. The nail didn't even puncture the tire. Ford was going to give me a whole new tire, make me pay for it, for nothing. It's a move I'd expect out of a discount tire place, but not a dealership that is trying to keep a reputation. Needless to say I got in contact with Greenway Ford, thinking that maybe they would be reasonable. I asked for a reimbursement, since it was their mandate that I get a new tire. They gave me a reimbursement, and settled it. More

Awesome buying experience again!!!! We met Dale Agard and discussed what type of vehicle, with the type of engine and accessories needed. Dale researched those types of vehicles, and did We met Dale Agard and discussed what type of vehicle, with the type of engine and accessories needed. Dale researched those types of vehicles, and didn't waste my time or his showing me something I didn't want. After looking at those vehicles, we test drove the one selected and began the sale negotiations, we got a fair deal. Dale took the time afterwards to sync our phones, explain navigation system, and went over many options like hands free door unlocking, remote starting and many more. I would recommend Dale to our family and friends, he was amazing to deal with. The only negative I had was out of Dale's control and I didn't even mention it to him. The attaching points for the license plate were made with plastic and on installation one stripped out. I just jerry rigged it at home. More

Leasing a 2016 Ford Fusion Steven Oliver helped us understand leasing g's owning and worked with us to get a great lease. Chris in credit (@Greenway Ford) was also very informa Steven Oliver helped us understand leasing g's owning and worked with us to get a great lease. Chris in credit (@Greenway Ford) was also very informative and made the leasing process comfortable and painless. More

backward dealing Let me start by saying that my overall experience was okay, the people were friendly but the process was backwards and made me feel very bad. Last wee Let me start by saying that my overall experience was okay, the people were friendly but the process was backwards and made me feel very bad. Last week i came across their website looking for a used car. I was then contacted via chat by an internet then connected with Adam Gaudette. We spoke on the phone, where i made it very clear what my credit situation was, what i was looking for. He gave me his advice, we came up with a plan and we hung up and i felt very confident. I filled out the credit app, was then contacted again and told what all to bring to the dealership when i came in. So few days later i go in to the dealership, unfortunately andrew was Naturalista ot able to help me and i got Jose instead. Now i remind you that i filled out the credit app, we already know what i can get, what i am looking for, what i should expect. So while looking at cars im shown 3cars, i find one i love , test drive it, love it! while searching jose is also trying to sell my father a car. So then once i set on the car, i brought in im told they are going to have me fill out a credit app, wait, ive done this. Then to be told oh its just for my file. Im signing papers as if im going home today with the car. At the very end jose comes to me and say i need either a cosigner or 2000 for a down payment. Confused because i was told this waz done deal. He looks to my father, i say no. You told me were fine, he then says well okay you have to go through a interview process and bring reference. Interview, confused again. I have to interview to oay you my money? I went from being treated like a queen to being treated like trash. he even then goes as far as to guilt my father into cosigning. not cool, as you nothing about my dad or his situation. Long story short, i was made excited to only be let down. Not properly explained why and when i said no to cosign or additional 2k on 10k car they couldnt give me full response why, you saw my credit, income etc. So you knew what the banks would amd would not do. Why make someone go through all this to be made to fill like loser. More

worst service department they have no idea what they are doing clueless worst customer service ever they fix one thing and screw up other I would rather drive 2 hours to go to they have no idea what they are doing clueless worst customer service ever they fix one thing and screw up other I would rather drive 2 hours to go to another dealer then green way ford you should be embarrassed as a company to have this kind of service shame on you !!! More

If you dont believe in miracles this place is not for you I really don't have the words to explain how I was treated in this dealer. when no one will believe in me this dealer took me in. Louis Whatts I kid f I really don't have the words to explain how I was treated in this dealer. when no one will believe in me this dealer took me in. Louis Whatts I kid from the heavens, honesty, compassion, respect and so many things I can even express in worlds. Thanks for given me a second chance in life, your managers, all staff outstanding, this is the place that if you really serious of buying do not look nowhere else. Louis God bless you Mijo More

Great experience! I was extremely pleased with the prompt, professional and personalized care I received during my search and ultimately the purchase of my new 2016 Fo I was extremely pleased with the prompt, professional and personalized care I received during my search and ultimately the purchase of my new 2016 Ford Explorer Sport. From the first call I made, to the final sale I was attended to for all of my needs, but NEVER pressured or hassled. It was the first time I have ever been "comfortable" going to a dealership. I was fortunate enough to have a wonderful salesperson, Juan Mangual. Anyone searching for a personable salesperson when shopping for a vehicle should seek him out. He made sure to do everything he could do to satisfy my needs after the purchase of the truck, no matter how busy he was with other customers. The finance department worked to get me the credit I needed to get my new car. I will definitely recommend Greenway Ford, as well as seek out Juan Mangual for our future vehicle purchases! Hopefully he will still be there for my next purchase. More

Selling my car I needed to sell my car but had no experience how to go about doing so. Mr.Clay Lewis was very helpful in guiding me through the process. Although I d I needed to sell my car but had no experience how to go about doing so. Mr.Clay Lewis was very helpful in guiding me through the process. Although I did not receive the amount I wanted for my car. Mr.Lewis patiently explained the reason for the price offered. I was very happy with the service I received from Greenway Ford. Kathleen Cadogan. More

Sale personnel This review is for Clay Lewis and Apeles Pla Pelaez - my purchase sale repersentatives They are very friendly people to deal with. They did their ver This review is for Clay Lewis and Apeles Pla Pelaez - my purchase sale repersentatives They are very friendly people to deal with. They did their very best to earn the sale and offered the better deal than other dealerships that I had visited prior to making decision. There was minor issue on the car and they were very helpful to get it taken care of after purchase transactions was completed. I would recommend these two wonderful gentlemen to anyone who goes to Greenway Ford. More

EXCELLENCE ~ in every way~! My husband and I were extremely pleased with the prompt, professional and personalized care we received during our search and ultimately the purchase My husband and I were extremely pleased with the prompt, professional and personalized care we received during our search and ultimately the purchase of a pickup truck in July 2015. From the first call we made, to the final sale of the truck, we were attended to for all of our needs, but NEVER pressured or hassled. It was the first time we have ever been "comfortable" going to a dealership. We were also fortunate enough to have a wonderful salesman, Dale Agard. It was totally unexpected to get a sales person like Dale. Anyone searching for a personable salesman when shopping for a vehicle should seek him out. He even made sure to do everything he could to satisfy our needs after the purchase of the truck, no matter how busy he was with other customers. We were also very happy with the finance department and the great terms that were worked on until our budget concerns were satisfied. My husband and I will definitely recommend Greenway Ford, as well as seek out Dale Agard for our future vehicle purchases! More