Greenway Ford

If you want terrible after-sale service than Greenway Ford is for you! Quite possibly the worst customer experience I've ever had. The support department, under the leadership of a particularly abrasi Ford is for you! Quite possibly the worst customer experience I've ever had. The support department, under the leadership of a particularly abrasive and unhelpful individual named Phil, is a total embarrassment. This guy even went so far as to explain that the persistent issues with my brand new King Ranch were the result of Ford integrating new technologies that both they and Ford did not understand. Phil then explained to me that Rams didn't have these sorts of problems. On this most recent occation Phil refused to take the vehicle in for service, despite a phone call that occurred with management earlier in the week where it was decided that the truck would be brought in at a predetermined time. Avoid this place like the plague. The management team could not care less about the customer and the service department is the antithesis of helpful. More

It was an easy and painless process. Great customer service, starting with the friendly young lady at the reception desk. Our Sales Rep, Don, was pleasant and very helpful. service, starting with the friendly young lady at the reception desk. Our Sales Rep, Don, was pleasant and very helpful. More

Excellent service. Quick, very efficient. My advisor Tony was very helpful and informative and knowledgeable. Everybody I encountered upon arrival were very pleasant and polite was very helpful and informative and knowledgeable. Everybody I encountered upon arrival were very pleasant and polite More

I purchased a used Ford F-150 in the deal they were adding a hitch and a bed liner. They messed up the hitch install. Told me they would pick it up and get it fixed (I live 50 miles away). They lied an adding a hitch and a bed liner. They messed up the hitch install. Told me they would pick it up and get it fixed (I live 50 miles away). They lied and I had to drive back down and wait while the problem was corrected. They were also going to retrieve the master key code. They told me I needed two FOB's to retrieve it. They gave me a "new" FOB and I decided to have a local dealer program and cut it. Local dealer let me know you don't need two fobs and the "new" fob they gave me was actually a used fob! Do these people know anything about the trucks they sell? They lied and scammed me and refused to pay for the programming I did locally. I will never set foot in the dealership again. More

Everyone was super, intelligent, helpful beyond just doing a job! We were smiling and laughing with happiness. Well I believe that I covered everything that I wanted to say😇 doing a job! We were smiling and laughing with happiness. Well I believe that I covered everything that I wanted to say😇 More

Nice car at a good price. Resolved any issues quickly, fairly, and amicably. Would shop here again. Good variety and selection of cars at all times. fairly, and amicably. Would shop here again. Good variety and selection of cars at all times. More

Always a flawless and painless experience dealing with Troy at Greenway. I’ve never spent all day at the dealership. Everything is fast, even did paperwork remotely. Been coming to Greenway for 15 year Troy at Greenway. I’ve never spent all day at the dealership. Everything is fast, even did paperwork remotely. Been coming to Greenway for 15 years and always a great experience. More

Part 2: I believe strongly in customer service and I also believe strongly in giving an establishment a second chance. My car shopping experience started off dreadful BUT...... HONEY when I tell you af also believe strongly in giving an establishment a second chance. My car shopping experience started off dreadful BUT...... HONEY when I tell you after speaking with Ms. Theresa and accepting her apology for the rough start and her VIP invitation to come into the facility so that I could allow them to show me how they treat their customers I have NO COMPLAINTS. I arrived to my appointment and was immediately greeted by my Sales Associate and Ms. Theresa came out to introduce herself and to make sure they could meet my needs in what I wanted and to ensure they had a good selection of my desired selection of choice in inventory. Oh and they had the car that I showed interest in pulled up in front of the facility waiting for me to test drive. My interaction with Ms. Theresa was brief but memorable (she had to go pick up her princess). I appreciate her help and attention. My Sales Associate was nothing but THE MAN! Faysal was an absolute pleasure. I knew he was genuine, he did not know of my previous experience, he insured I looked at the vehicles I was interested in and I was set on another Ford Fusion, but after driving the VW that I initially showed interest in (because I was curious) I switched! I'm now the proud owner of a VW, no pressure, no up-selling. He made sure I was sure and comfortable in my selection. I would highly recommend family and friends to VISIT the facility and shop for their next vehicle from Greenway. Oh and I can't forget Harry my Finance guy. He was absolutely a joy to work with although I felt like I was completing homework in his office. Thank you all for a great in house experience. My daughter absolutely loves our new vehicle! I appreciate each one of you. More

Service advisor and techs did a good job on repairing my vehicle in a timely fashion.Vehicle was serviced under warranty and in house hertz rental service was good also. vehicle in a timely fashion.Vehicle was serviced under warranty and in house hertz rental service was good also. More

We initiated this search on the website and Miguel replied right away. Every one we had contact with was polite, efficient and knowledgeable. This was the second time used this dealership and drove t replied right away. Every one we had contact with was polite, efficient and knowledgeable. This was the second time used this dealership and drove two hours and passed many Ford dealers on the way to buy from them. More