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Greenway Ford

Orlando, FL

3.0
1,184 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,184 Reviews of Greenway Ford

June 25, 2021

I made an appointment when I arrived no appointment. 2.5 hours for an oil change warranty problem s . A lot of wasted time ? More

by Zwb368
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jun 25, 2021 -

Greenway Ford responded

It is hard to see that we have let you down and I want to apologize for the inconvenience we have caused. We will certainly discuss this situation with the team to understand why the delay occurred. I would be glad to speak with you directly if there is anything further you would like to discuss. Please don't hesitate to give me a call. Thank you, Brian Collins - Service Drive Manager - 407-275-3200 x4452

Jun 25, 2021 -

Zwb368 responded

No I won’t be returning to Greenway Ford for any reason what so ever.!

June 07, 2021

Frank was very very helpful. I always have good experience when I go there. I have been going there for many years and will continue. More

by mary32817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Bitar
Jun 08, 2021 -

Greenway Ford responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Greenway Ford, and we will certainly let Frank know that you appreciate his help. We look forward to working with you for years to come!

June 05, 2021

Took SUV Greenway Ford for some repairs covered under the a PowerTrain warranty. Robbie was the main contact, and he was awesome! Immediately started my visit on a great note, facilitating me between the r More

by Dave C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie
Jun 07, 2021 -

Greenway Ford responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Greenway Ford, and we will certainly let Robbie know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 03, 2021

POOR Service. I set an appointment got messages to confirm. Drove 2 cars a half hour to your dealership only to be told you did not have the parts and couldn’t service my car! More

by Prjankjax
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brandon Guilliams
Jun 03, 2021 -

Greenway Ford responded

It is disappointing to see this feedback and I apologize for what sounds like a frustrating experience. It's never our intention to inconvenience our customers. We also have procedures in place to prevent appointments from being made without parts being available. Unfortunately, based on the name provided with your review, I am unable to locate service or contact information. Would you please contact me directly at your convenience? Thank you. Brian Collins – Service Manager – 407-275-3200, x4452

June 03, 2021

I would advise to not go to these dealer if you don’t want to be a victim of robbery with a license. They want to offer you 10k under the trade value and then want to sell you over the book value. They h More

by raulestape
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Neal , Rafael Caputis, Adam Hurley
Jun 20, 2021 -

Greenway Ford responded

Mr. Estape - This feedback is extremely concerning to read. We strive to make the purchasing process go smoothly for our guests, and I assure you that we do not run our business to mislead or take advantage of them. I would appreciate the opportunity to speak with you to see what I can do to help clear this up. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

June 01, 2021

I’m giving 5 stars to Mr. Brandon Guilliams, very nice, very professional. The cost of service and parts are way too expensive! I don’t think I’m coming back to this Ford Dealership anymore. More

by marko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
May 28, 2021

As always a great experience. Terry in service always takes care of me. I visit him for oil changes and he always gets me in and out. More

by Tgatr55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry, Troy Burns
May 28, 2021 -

Greenway Ford responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Greenway Ford team. Drive safely, and we hope to see you again down the road!

May 19, 2021

Very evasive on the actual price of the vehicle and interest rate. Kept quoting payments not actual price. Dealership rules for credit card usage to restrictive More

by vj4evr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faysle, Rafael Caputis
Jun 20, 2021 -

Greenway Ford responded

I assure you that it is never our intention to mislead our customers here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and ensure that we do what we can to clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

May 18, 2021

Misleading not only did they Charge Us $4000 more in hidden Fees But they Also won't Honor the Deal to Put Leather Seats we trusted them and didn't get it in writing Now they won't even get on the Phon More

by lorpinzki
Price
Recommend Dealer
No
Employees Worked With
Jordan, , Rafael Caputis, Hassan Abadi
Jun 20, 2021 -

Greenway Ford responded

It is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined from the get-go. It is disappointing to hear that you have had trouble reaching our team and I will share your feedback, so we can work on streamlining our communication for the future. I understand your frustration, but I would like to speak with you directly and see what I can do to assist you. I will look for your contact information, but please feel free to give me a call as well. Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

May 17, 2021

Osama Faraj was great to deal with and made the purchase easy for me, dealership junk fees is reason for 3 star rating, 1148 tacked on to sticker in dealer fees. Also if you go into dealership you feel tra More

by tster1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osama Faraj
May 18, 2021 -

Greenway Ford responded

This review is a bit disappointing to read. I assure you that we do strive for competitive pricing here, and I would be more than willing to speak with you directly about what happened and ensure that we clear up any confusion. Please don't hesitate to give me a call. Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

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