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Greenway Ford
Raytown, MO
222 Reviews
The team at Greenway Ford would like to welcome you to our dealership in Raytown, where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you're looking for quality auto maintenance and repairs near Raytown, you can always count on the professional technicians in our Ford service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Raytown count on the high-quality vehicles and services found at Greenway Ford, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 222 reviews
April 26, 2022
If I could give a no star rating, I would. This place sold me a car with a platinum warranty that was explained to me as the “budget warranty.” While the most expensive, I was told that I woul This place sold me a car with a platinum warranty that was explained to me as the “budget warranty.” While the most expensive, I was told that I would not have any out-of-pocket expenses besides my payment until my payments were done. I took the car in for work on key fob that did not work for me or my salesman. I was not asked to bring both fobs until I got there for my appointment. They had the car for a full day and did no work on it. They put me in a rental for a second appointment for the fob. Again, no work done so I stayed in the rental. The second day, I called them at 3:30p. They seemed unaware of it. I got there an hour later and the general manager and service advisors swore the mechanic had tested them and they were fine. I was told they replaced one. The fobs still only worked occasionally and forget using a panic button to find your car. I waited two or three times for an hour or more in the waiting room for appointments. Service said they didn’t know I was coming and didn’t know what I wanted done. A simple oil change takes 2 hours of my time. When I took it in for the 15K maintenance, I was charged $191 for a fuel injection clean. It should not have needed that. No one would listen to me about my warranties. I was not called nor informed about the expense. Remember that super duper platinum warranty? It didn’t apply to this. I spoke with several people who claimed to be managers. Two promised a refund. The fourth said no refund. One said I should not have paid it. They were holding my car for ransom. I asked to cancel the warranties. I was offered 70% of what I paid plus a $50 cancellation fee for each part of the warranty. I never even used the extended warranty as everything was covered under the factory warranty. I was offered repayment for an $80 oil change but gave up after 3 weeks of waiting. I ended up trading in my fully warrantied car for a different make at a dealer a half hour from my house. Talking to others, this is not an anomaly but a standard of practice for them. They are named Dick Smith Ford for a reason. More
by yuvgotmele
Employees Worked With
March 24, 2022
Easy to work with for online/phone deal. Everything as expected when I arrived to purchase car and everyone was very nice, especially Wayne. Still took too long to sign papers and financing Everything as expected when I arrived to purchase car and everyone was very nice, especially Wayne. Still took too long to sign papers and financing. I don’t think my wife will buy another car at a dealership. Wants to try Carvana to see if quicker. More
by mcobb20
Employees Worked With
March 18, 2022
Today I met Lainey Brown at the service center. She came to my rescue after I spoke to 3 other Ford dealership Male sales and service workers. One was at Dick Smith. The other two were at a differe She came to my rescue after I spoke to 3 other Ford dealership Male sales and service workers. One was at Dick Smith. The other two were at a different nearby Ford dealership. No one could help me get my iphone to reconnect to maps on my screen. I knew it shouldn't be hard. I heard one service man say he doesn't know how to do it (I'm not kidding), one salesperson said I needed a new plug and finally admitted he didn't know how to do it. The last person said I needed to make an appointment for a diagnostics to solve the problem. Lainey overheard and offered to help. She happily plopped down in the passenger seat and fixed whatever the issue was in less than 60 seconds. I give Dick Smith Ford 5 Stars for hiring and employing a helpful and knowledgeable Lainey Brown. She fixed everything and did what three men couldn't. Thank you for not kicking my problem down the road. You made my day! More
by Bridgette J.
Employees Worked With
February 16, 2022
Everybody was very courteous and helpful and stressed that they wanted my experience to be a good one. Not the typical high-pressure salesmen. I felt very comfortable with all of them. that they wanted my experience to be a good one. Not the typical high-pressure salesmen. I felt very comfortable with all of them. More
by EasyRider
Employees Worked With
Andrew Colvin (sales), Elias Bichara (finance)
February 05, 2022
It took them almost four weeks to get and install a steering column in my 2016 Ford Edge. I went three weeks with no transportation. I filed several complaints including Ford customer care line and all steering column in my 2016 Ford Edge. I went three weeks with no transportation. I filed several complaints including Ford customer care line and all of a sudden today I got a call. The part just came in and it will be ready tomorrow. Five minutes later another call stating it would be ready today by the close of business. I get there and I have to wait until 6:42 pm (they close at 6pm). I'll be returning it in the morning because the wheel alignment is off.🤬 More
by Anita H
Employees Worked With
Chase service advisor and Reed service manager.
February 03, 2022
Fantastic Experience! Needed a trade in to upgrade to a bigger truck. We were worried about our first big newer purchase but working with Wayne he made us feel at home and at ease. Would for sure recommend bigger truck. We were worried about our first big newer purchase but working with Wayne he made us feel at home and at ease. Would for sure recommend Wayne at Dick Smith! More
by tjwass93
Employees Worked With
January 29, 2022
Better Than I Expected!! Wayne and Elias treated me like family and got me where I wanted to be on trading my SUV for a Truck. I couldn't be happier! So Glad to be back in an F-150. family and got me where I wanted to be on trading my SUV for a Truck. I couldn't be happier! So Glad to be back in an F-150. More
by mikedavidson732020
