Greenway Ford

Etremeley Rude Used Car Sales It saddens me to write this post because I bought my Ford Escape from Dick Smith Ford back in March of 2014 and I had the best experience with John Mi It saddens me to write this post because I bought my Ford Escape from Dick Smith Ford back in March of 2014 and I had the best experience with John Miller (now retired). My experience then was nothing but wonderful. Even after the car purchase for the last 2 years Dan Riggs has gone out of his way to help me! So, when it was time for my boyfriend to get a new car I highly recommended Dick Smith Ford. We went and looked on a Sunday while they were closed and he liked 3 different cars. I called the following week to make an appointment with someone in used car sales when I got Steve Pack. (Remember that name)!! I told Steve model numbers of 2 of the cars, but the 3rd didn't have a window sticker yet, so I described the car in detail and it's location on the lot... his response was, "Don't you see we have a lot of cars on our lot, I don't know what car that is." I should have cancelled my appointment then. But, my boyfriend liked the cars so we woke up bright and early on Saturday morning and went and test drove the 2 that I had stock numbers on. My boyfriend really liked one of them, but we had made a appointments with another dealer that afternoon with similar cars. Before we left, the used car manager came out and asked for our business. We went ahead and looked at other cars that day. but were drawn back to one we had seen at Dick Smith. So we called Steve and told him the price was extremely high for the value and wanted to negotiate price. He said he thought we could do that and to come back on into the dealership. Mind you, were were over an hour away!! We got back and Steve tried to rush us through paperwork without discussing price. We stopped him and asked if we could discuss price and he wasn't going to budge at all. He didn't even consider where was wanted to be which was one $400 less. We weren't asking for an unreasonable deal. But he would negotiate AT ALL. We drive all the way because there because he said we could discuss price and he lied!! We had taken my mom because my boyfriend and I are fairly young and didn't want to be taken advantage of. My boyfriend and I decided on a max price previously before shopping and then shared that with my mother. When we got up to leave because Steve lied he began insulting my mother. He proceed to say she was doing a poor job at showing us kids how to negotiate and how dare her make us walk away from a car. He continued to SHOUT at us as we were walking out of the door. It was unbelievable. I can't even describe the horror if the situation. It is like Steve forgot we were the customer. AND, to top it off, as Steve was yelling at us all the way out of the door the used car sales manager just watched and listened to him. So disrespectful. Needless to say, we bought a car from Zeck Ford the next weekend. We highly recommend Zeck Ford. The car we purchased was in our price range and didn't have scratches, dents and a cigarette burns in the interior roof like the car at Dick Smith. Can't believe we even liked that car. More

The staff is customer focus and exceeds your expectations! Their prices are great with never a hidden surprise. I love these guys and you will too! expectations! Their prices are great with never a hidden surprise. I love these guys and you will too! More

I have been a customer at Dick Smith Ford for over 20 years. I have always had a pleasant experience in both Sales and Service. years. I have always had a pleasant experience in both Sales and Service. More

I called at 11:00 and talked to Chad. I asked if there were any sales going on for tires. He told me about the Goodyears for a $70 rebate. He also said if I used my Ford card, there was another $70 rebate were any sales going on for tires. He told me about the Goodyears for a $70 rebate. He also said if I used my Ford card, there was another $70 rebate, total $140. That made the tires $290. I said wow and can I get them done today, he responded 2pm. I got there and was out by 3:30. Well done Sir, well done. More

Very happy with my experience at Dick Smith Ford. I just moved to the Kansas City area and needed a fuel efficient car for my new job. My dad worked for Ford so I have bought 4 new vehicles from Ford dealer moved to the Kansas City area and needed a fuel efficient car for my new job. My dad worked for Ford so I have bought 4 new vehicles from Ford dealerships all over the state of Missouri as I have moved around the state quite a bit. This was one of my best, if not my best, sales experience. They didn't push anything I didn't want or need and my salesman Dwight was exactly what I needed. He understands that I know a lot about Ford and knew exactly was I was looking for so he didn't push anything on me. Look forward to dealing with in the future as well as they have definitely earned my business. More

The staff at the service center always listen. They don't try to sell u something you don't need. They stand behind their work. I won't take my cars anywhere else. don't try to sell u something you don't need. They stand behind their work. I won't take my cars anywhere else. More

Very friendly staff, easy to work with. Upfront on all costs. Pricing was very competitive. Honest dealership and staff. Service is great. I would recommend a visit to discuss a car or truck costs. Pricing was very competitive. Honest dealership and staff. Service is great. I would recommend a visit to discuss a car or truck More

Wow these guys are organized!! They are a great dealership. I loved working with Wayne- he was kind, and understood what I wanted in a vehicle and knew my price point and would stay in it. Not push dealership. I loved working with Wayne- he was kind, and understood what I wanted in a vehicle and knew my price point and would stay in it. Not pushy, could tell he cared about people and not just their business. Loved the dealership overall. Highly recommend. More

great place to go.. i was very impressed with them...i would highly tell everyone about the experience.......they had a great selection and I really enjoyed my visit there...it is so important to trust th would highly tell everyone about the experience.......they had a great selection and I really enjoyed my visit there...it is so important to trust the dealership and i felt they earned my trust... More