Greenway Ford
Raytown, MO
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Great salesman (chris Knox) Mr. Chris Knox has always been my car sales man he's been great I got like 6 cars from him also referred friends and family. Now that he's with Ford i Mr. Chris Knox has always been my car sales man he's been great I got like 6 cars from him also referred friends and family. Now that he's with Ford it's making me want to switch from my current car company to a Ford. I have never had a Ford so the fact that he's getting me to switch over is huge. I want even make the switch to an iPhone from an android. That says alot about him he's the best salesman ever and you guys are lucky to have him on your team. More
Employee review Hey I never purchased a car from Ford but I have purchased.a car from one of your employees his name is Chris Knox. He's a great guy he takes his time Hey I never purchased a car from Ford but I have purchased.a car from one of your employees his name is Chris Knox. He's a great guy he takes his time to listen to what you want an doesn't try to put you in something you don't won't or what they think is best for you after all your the one who's paying for it More
Outstanding Chris Knox was an amazing help! Great through the entire process from start to finish and even a few weeks after. Very supportive and made it simple Chris Knox was an amazing help! Great through the entire process from start to finish and even a few weeks after. Very supportive and made it simple and easy! More
Great experience! Great dealership. Friendly staff. Henry was an excellent salesman. He went above and beyond to get me the car I was wanting. Michael Rybolt in finance Great dealership. Friendly staff. Henry was an excellent salesman. He went above and beyond to get me the car I was wanting. Michael Rybolt in finance, made the transaction seamless. Great experience! More
Excellent My husband bought a new F350 and the service was excellent. Great communication from start to finish. Our salesman,Henry was great he was able to help My husband bought a new F350 and the service was excellent. Great communication from start to finish. Our salesman,Henry was great he was able to help us with any questions along the way. More
Poor communication Made a cash offer on a used car. Had communication from 4 or 5 different people and no one seemed to be talking to other sales representatives or to Made a cash offer on a used car. Had communication from 4 or 5 different people and no one seemed to be talking to other sales representatives or to sales management. After 3 days I received a voice mail stating the car had been sold for more money than my offer. No one asked me if I wanted to meet the current selling price or possibly make a higher offer. Again this was a cash/money wire offer. There was no question about qualifying for a loan. I asked if the car was a Certified Used Car. The first sales rep. did not know but told me he would check and get back to me. Never spoke to him again. Later received an email from another team member stating that at this time the dealership did not offer Certified Used Car protection. Unbelievable that a Ford dealership would not offer a Certification on a Ford product with less than 18,000 miles. No dealership should have difficulty handling this simple of an offer This is not where you want to spend your money. More
Great experience all around Purchased a new vehicle from them. Never felt pressured. The sales team was great. I will be purchasing all of my fords from them. Thanks Dick Smith Purchased a new vehicle from them. Never felt pressured. The sales team was great. I will be purchasing all of my fords from them. Thanks Dick Smith More
Sales Staff was great Just brought a new Ford Edge from Dick Smith Ford. The whole process from start to finish was awesome! Wayne and Ken made it super simple to get the p Just brought a new Ford Edge from Dick Smith Ford. The whole process from start to finish was awesome! Wayne and Ken made it super simple to get the pricing I wanted. Mike in finance was great to deal with wasn't pushy like some finance people. I would recommend the dealership to everyone! More
'"LEAKS ALL OVER THE PLACE " I brought my 07 edge in to have water pump replaced ended up with damaged gaskets and power steering line leaks ( NEVER AGAIN)!!!!!!!!!! THEY SUCK I brought my 07 edge in to have water pump replaced ended up with damaged gaskets and power steering line leaks ( NEVER AGAIN)!!!!!!!!!! THEY SUCK More
Horrible 5 months ago we bought two vehicles from dick smith ford in ray town. They totaled a little over 30,000. The day after we left we were called back in 5 months ago we bought two vehicles from dick smith ford in ray town. They totaled a little over 30,000. The day after we left we were called back in the finance guy we worked with did our paperwork incorrectly and charged us the wrong rates, amount etc... to the point he was fired. Within a week of leaving the lot the 2014 town and country I bought made a loud noise while I was driving it. A side piece has flew off the passenger window and hit our middle window. Lucky for us the middle windows were rolled up or it would have flew in and hit my 3 year old son in his face. And being a large piece of metal god only knows what would have happened. Dick smith Ford agreed to replace the piece that blew off. The very next day I'm driving and my front drivers tire blows out on the freaking highway!!! Had to call roadside. The front two tires had zero tread and were virtually bald. Less than a week after buying this vehicle that they "inspected." They reluctantly replaced the two front tires after hours of arguing with them. Fast forward to 5 months later. The van has had less than 2,000 miles since I bought it. The van wont start. It's simple it's the battery. Take the battery in they say its the factory battery and should have been replaced before we got it. We called and asked them to give us a battery or go half. I just paid 20,000 for this xxxx car and had all these problems due to their negligence and so called in house inspections. Talked to the general manager (steve tolbert) he said they aren't doing xxxx. Nice way to do business. I have 5 kids and my nephew who live with me 3 of which will be getting cars in the next 6 months. WE WONT BE RETURNING TO DICK SMITH FORD. Their sales manager is rude and disrespectful and does not give a xxxx after you leave the lot. I will be contacting the owner. More