Greenway Fiat - Service Center

Always Great Service Greenway FIAT remains the best place in Orlando to get your vehicle serviced. Everytime I need service, I go to Greenway. Travis and the other service Greenway FIAT remains the best place in Orlando to get your vehicle serviced. Everytime I need service, I go to Greenway. Travis and the other service representatives are super professional, friendly, and really care that your experience exceeds your expectations. If there is ever an issue the team there will make it right and be sure you are leaving with a smile. Plus, there's a sweet lady at the snack counter that will give you a free danish! More

Inept Service Department I dropped my Fiat 500 off to have a check engine light diagnostic performed. The car was running perfectly other than the check engine light. Daniel, I dropped my Fiat 500 off to have a check engine light diagnostic performed. The car was running perfectly other than the check engine light. Daniel, the service advisor, called the next day to tell me it needed spark plugs, a new thermostat, a new coil, and had a crankcase leak, among other minor things. We went back and forth on the cost, and eventually the service director called to try and make a deal. At one point he mentioned that his techs were already working on it, so he wanted to make a deal. I never authorized any work to be performed on the vehicle other than the diagnostic, so this came as a shock. I declined all work and planned to take it somewhere else for a second opinion, and he said I could pick the vehicle up that afternoon. When I arrived to pick the vehicle up the following day, I could hear the engine misfiring as the technician drove up. Then the smell of burning oil/fuel hit me. When he opened the door, I saw that the check engine light, previously solid, was now flashing and beeping. I got in and revved the engine to see if maybe it was just idling rough from sitting the last two days, and it was clear something was very wrong. I went back inside and got Daniel and showed him what was wrong. He took the car back around to the shop area and about 10 minutes later came back and told me that these issues were all due to the items they told me needed to be fixed. That a spark plug was bad, so it probably wasn't firing, and the oil was leaking, and basically it was my fault for not getting these repairs performed. I explained that I expected my vehicle to be returned in the same condition that I left it in, and not satisfied with his answer, I asked for his manager. His manager proceeded to reiterate the same thing, that these issues were a result of the failure of the things they identified and I should have them fixed. I again explained that, in the course of diagnosing the problem, they made it worse... And then charged me $90 for the diagnostic! He said that the only resolution was to fix the issues they found, and would not even acknowledge that they had made the issues worse. No apology. No offer or suggestion to return the vehicle to the same condition that I left it in... just that I should've gotten the repairs performed. In addition, I was told I needed a new thermostat and coolant flush, even though the vehicle has never overheated. When I took the vehicle to another mechanic after leaving Greenway, they could find no problem with the thermostat. I'm not typically the type to write reviews, but I don't think it's unrealistic to expect the service department of a dealership to return a vehicle in the same condition it was dropped off in, especially when no work outside of a diagnostic was agreed to. What reason do I have to trust them with my vehicle in the future? None. And I want to make this known to others, because they clearly have little to no regard for their customers property. Do yourself a favor and find a mechanic who respects you and your vehicle - you won't find that at Greenway. More

Great people, excellent service Roger helps me to find the car I'm looking for. All people that I talked too when I was is very nice and helpful and the customer service is excellent Roger helps me to find the car I'm looking for. All people that I talked too when I was is very nice and helpful and the customer service is excellent More

Excellent customer service! I am extremely satisfied with my purchase, Roger Matos got everything done extremely fast for me . I would definitely recommend them and will be back I am extremely satisfied with my purchase, Roger Matos got everything done extremely fast for me . I would definitely recommend them and will be back for my next! More

Poor service I had problems with this dealership's service prior to this last event, but not while I was purchasing my then brand new Fiat for cash. Coincidence? I I had problems with this dealership's service prior to this last event, but not while I was purchasing my then brand new Fiat for cash. Coincidence? I don't think so. They are very polite and all smiles when you are buyjng, but afterwards they act like they don't know you. Which brings me to today. I received a safety recall notice in the mail and called yesterday for an appointment to bring my vehicle in to have it corrected. I called the Service Dept this morning to push back my appt from 1000 to some time later as I wanted to meet with a friend after work. To my surprise there was no appt for me scheduled! Not only that but they didn't even have my name listed in an account. I was finally located after several minutes of searching using various spellings of my name and phone number, under my maiden name. THEN I was advised that the safety repair I was notified to have would take 2-5 hours (which is it, 2 or 5?), so they could not guarantee the car would be ready by the end of the day. Sounds like I am getting cable TV installed, not receiving a service they must have done countless times before and should pretty much know how long it will take. If you are interested in buying a Fiat look up another dealership and go there. You'll be glad you did! More

Worst service department in existence Not only is Greenway's service department inept, service manager Stephen Paul is a complete jerk who has zero regard for customers and their concerns. Not only is Greenway's service department inept, service manager Stephen Paul is a complete jerk who has zero regard for customers and their concerns. They had the car for 24 hours, and it was returned with parts in the passenger seat, warning lights lit and the daytime running light that it was brought in for STILL OUT! Yet they charged up for the repair!! No apologies from them, just sheer screw you attitude. In my opinion, no one should do business with Greenway. More

Service is horrible Trust all of the negative reviews. Go to Winter Haven. Advisor needs training in customer service and what to say/not to say to customers. Trust all of the negative reviews. Go to Winter Haven. Advisor needs training in customer service and what to say/not to say to customers. More

6 visits under warranty, now out of warranty and same issue. My first issue was at 33,000 miles, NO start, towed vehicle there, they could not duplicate, 3000 miles later same issue. They cleaned "corrosion" on My first issue was at 33,000 miles, NO start, towed vehicle there, they could not duplicate, 3000 miles later same issue. They cleaned "corrosion" on negative ground wire, and replaced battery. 43,000 mile same issue. This time they installed and extra ground wire, per service letter, to starter. 48,000, same issue, they said they added a new ground to starter. (not true, was added on previous visit) "cleaned corrosion" 52,000 miles same issue, cleaned corrosion, replaced additional ground. (no charge, argued with them on phone for 20 minutes) 58,000 miles same issue, this time I removed ground from engine, and positive side of starter, poor design, small terminal with little surface area. cleaned corrosion on positive terminal. 64000 miles same issue, they battery was bad, had to fight with them cause battery was only 18 months old, (replace during warranty) they said not covered cause I did not pay for it,, 20 minutes arguing, they replaced battery. NOW 69,000 miles same issue. they wanted to change starter due "starter shorting" but I would have to pay, weird...under warranty they fixed $10 parts three times. out of warranty they want $380 for new starter. I Said no. I'll do it myself. During removal, I found that the "extra" ground bolt was stripped and would not stay in place, also found extra hardware in lower engine cover, and Fuse block cover missing,"found on the mechanics toolbox at dealer". Service manager Tom could careless about my problem. The only reason I gave them 2 stars instead of 1 is due to service writer was helpful but said his hands were tied. More

I took my car in for a bad wheel bearing. They also found that I had a bad thrust engine mount. Stephen Paul, the service rep took care of dealing with the warranty information. I waited for my vehicle in a that I had a bad thrust engine mount. Stephen Paul, the service rep took care of dealing with the warranty information. I waited for my vehicle in a very comfortable room. There was free snacks and beverages and three different TV viewing areas. I basically walked in, waited and left. No hassles. More

I have gone to the service dept for a few minor reason and Aaron Horowitz has been more then pure perfection. Its kinda scary how pleasant he is with the great friendly service he has provided. I will onl and Aaron Horowitz has been more then pure perfection. Its kinda scary how pleasant he is with the great friendly service he has provided. I will only deal with him when ever i have a issue !!! More