Greenway Fiat - Service Center

On a scale of 1 to 10 ten being the best. ..overall I would give them a 4. ..overall I would give them a 4. More

Worst customer service ever I had to have my Alfa Romeo towed on Sunday took 1 week to fix battery Nobody ever answers phone only left messages for receptionist even w/ service personnel’s personal phone s towed on Sunday took 1 week to fix battery Nobody ever answers phone only left messages for receptionist even w/ service personnel’s personal phone so delayed response just for me to ask “when can I get my car, was promise 3x on Thursday PM,Friday then promise Saturday by manager but of course never call despite multiple calls from me so I took it upon myself to pick up my car was told Monday I said NEVER ironically they release my car that Saturday.that place need a better system, I understand people are busy is it so hard to answer messages, text, emails?I the paying customer is busy too have to work and need my car. More

Many problems with service center. Keep having to bring back car. They tell me they have the parts then after booking appointment and sitting there for hour or two to tell me they dont Keep having to bring back car. They tell me they have the parts then after booking appointment and sitting there for hour or two to tell me they dont have the part. But try and sell other recommend service. This has happened 3 times for one problem then 2 times for another problem. They say one thing and change it later. One time I was told front alignment was off I said maybe later. Next time brought in I was told alignment was good. I had not done any front end alignment. So I guess it fixed itself. Glad I did not pay for it when they told me it was off the first time. More

Isahi Montanez is the key to our exceptional dealer relationship and recent vehicle service for our Giulia and Trailhawk. Isahi was focused and displayed commitment to insuring we left the property sa relationship and recent vehicle service for our Giulia and Trailhawk. Isahi was focused and displayed commitment to insuring we left the property satisfied. If Greenway was my business, then I wouldn't let go of Isahi except to get a better grip. He's an energetic problem solver. More

Extremely knowledgeable, competent and professional mechanic who fixed two issues on my Alfa Romeo when other dealerships couldn’t resolve them .I have total confidence in his dealership. mechanic who fixed two issues on my Alfa Romeo when other dealerships couldn’t resolve them .I have total confidence in his dealership. More

Lied about the service, won’t call you back when you ask him for answers, did not rotate my tires and gave me used parts $1200 rip off the service guy was horrible he lied. him for answers, did not rotate my tires and gave me used parts $1200 rip off the service guy was horrible he lied. More

Marina Torres was awesome thank you Marina I will be sending my family members to you thanks again sending my family members to you thanks again More

Staff is minimally communicative and waits are unrealistically long. I dropped my vehicle off to be serviced for two items. It took 4 days just to get an estimate. The work was supposed to take 24 unrealistically long. I dropped my vehicle off to be serviced for two items. It took 4 days just to get an estimate. The work was supposed to take 24-48 hours to complete. Because this problem ran over into the weekend, I couldn’t pick up my vehicle until the following week, leaving me without a car for 7 days. I was also very frustrated calling daily, and sometimes several times in a day, to receive an update. I ran into similar frustrations a few months ago when a check engine light came on. I did not use to have this problem with this dealership. They used to be very fast and very responsive. So far, the quality of the work seems to be holding up. More

Excellent service, prompt, and courteous. Technicians know the vehicle and make appropriate recommendations to keep it in top shape. Technicians know the vehicle and make appropriate recommendations to keep it in top shape. More