Greenway Fiat

Poor customer service and shady finance department We purchased a new 500 from Greenway Fiat for a pre-negotiated cash price plus our trade. On May 6, 2017, we drove to the dealer, filled out the pape We purchased a new 500 from Greenway Fiat for a pre-negotiated cash price plus our trade. On May 6, 2017, we drove to the dealer, filled out the paperwork(after a fairly long wait), and were on our way home to the the South Florida area. We discovered a few minor problems with the vehicle once we arrived home, and reached out to our sales person and the sales manager for help, neither of whom returned calls or offered any remedies to the problems. The car has now been in the service department of our local dealer for over a week. Worse, three weeks after purchase, my spouse and I received "denial of financing" letters from the dealer, even though it had been a cash purchase and we'd never applied for financing. At no time did we either verbally or in written form authorize the dealer to do a hard pull on our credit, but they did, and when we called them on it, they simply said they had no record of doing a credit check, even though our credit reports clearly indicate pulls by Greenway on the date of purchase. We contacted Fiat customer support, who reached out to the dealer on our behalf for an explanation, and they lied again; when our representative told them we were considering pursuing legal action under the Fair Credit Reporting Act, they acted as if they didn't care. This dealer will misuse your financial information, and if you have problems with your vehicle, you're on your own after you drive it off the lot. We traveled from South Florida to Orlando for our 500 because they had what we were looking for in stock, but if we had it to do over again, we would've ordered it from a local dealer-any amount of wait time would've been better than the poor treatment we received from Greenway. More

Poor service I had problems with this dealership's service prior to this last event, but not while I was purchasing my then brand new Fiat for cash. Coincidence? I I had problems with this dealership's service prior to this last event, but not while I was purchasing my then brand new Fiat for cash. Coincidence? I don't think so. They are very polite and all smiles when you are buyjng, but afterwards they act like they don't know you. Which brings me to today. I received a safety recall notice in the mail and called yesterday for an appointment to bring my vehicle in to have it corrected. I called the Service Dept this morning to push back my appt from 1000 to some time later as I wanted to meet with a friend after work. To my surprise there was no appt for me scheduled! Not only that but they didn't even have my name listed in an account. I was finally located after several minutes of searching using various spellings of my name and phone number, under my maiden name. THEN I was advised that the safety repair I was notified to have would take 2-5 hours (which is it, 2 or 5?), so they could not guarantee the car would be ready by the end of the day. Sounds like I am getting cable TV installed, not receiving a service they must have done countless times before and should pretty much know how long it will take. If you are interested in buying a Fiat look up another dealership and go there. You'll be glad you did! More

Worst service department in existence Not only is Greenway's service department inept, service manager Stephen Paul is a complete jerk who has zero regard for customers and their concerns. Not only is Greenway's service department inept, service manager Stephen Paul is a complete jerk who has zero regard for customers and their concerns. They had the car for 24 hours, and it was returned with parts in the passenger seat, warning lights lit and the daytime running light that it was brought in for STILL OUT! Yet they charged up for the repair!! No apologies from them, just sheer screw you attitude. In my opinion, no one should do business with Greenway. More

Service is horrible Trust all of the negative reviews. Go to Winter Haven. Advisor needs training in customer service and what to say/not to say to customers. Trust all of the negative reviews. Go to Winter Haven. Advisor needs training in customer service and what to say/not to say to customers. More

Horrible Well I guess it’s time to write a review of Greenway Fiat. I went in to look into purchasing a 2015 Fiat 500L due to the huge rebate on the car. Well Well I guess it’s time to write a review of Greenway Fiat. I went in to look into purchasing a 2015 Fiat 500L due to the huge rebate on the car. Well I knew exactly what one I want and it was the only all black Trekking in manual they had on the lot. So they take my info and go to do an appraisal on my car that I was trading in. When the figures comes back they have on the paper the car is in Fair condition and offer me $6000 when trade in was $8500 on KBB and Black book. So I explained no this was unfair the car looked mint and had brand new tires on it and I wouldn’t take less than $7500 for the trade in. They came back agreeing to this without a heartbeat. So right there shows the general manager was already trying to rip me off. The assistant manager Ricardo was talking to my mother while I was talking to the sales man Chris and talked her into bring her Jeep in to be evaluated to see if they could get her in a 500L also. Monday we went in with the jeep to see what the trade in would be and while they did that they told my mom to look for a 500L she wanted. My mother is disabled so we looked on the website. Well each one she picked they either didn’t have or couldn’t find on the lot but yet had keys for it. So she settled on a Blue Trekking. Again they come back with a trade in of $11000 on a car that has a KBB and black book trade in of $15000. So again we say no we want more and want the payments brought down and again they come right back with an ok to the price. So again showing that the General Manager was trying to rip us off on the trade in. With both Deals we worked in tint on both 500Ls and the general manager offered to give us a gift card to go out to dinner because Monday we were in the studio for 7 hours. Now for the issues with the Cars themselves. Black 2015 Fiat 500L 45 miles on the odo: Never was detailed, Missing parts from the seats and the headrest, making a weird engine noise at 600miles, rear window washer didn’t work. Blue 2015 Fiat 500L 12 miles on the odo: Dead battery couldn’t even leave with the car the first day because it was dead. Tint work: Well if you will even call it that. They won’t release the name of the person who tinted the windows but will throw it in your face that he has been doing it for 30 years. Well the tint is horrible on both cars. The tint is not cut to the correct size of the windows, there is scratches all over the tint, then there is marker/paint pen used to fill in big gaps of the tint where he failed to cut it to the correct size. Treatment after purchasing 2 500Ls for almost $50k: When the battery was replaced in the Blue 500L they called my mother to inform her that they had to “eat the cost” of the new battery basically treating her like it was her fault the battery was dead. When they delivered the car it was full of tint scraps and her license plate was missing and no one had any clue what happened to it. Finally they found it and delivered it the next morning making my mother miss her Drs Appointment. The Black 500L was taken into service to have the rear squirter looked at and I was informed that there was a leak and that’s why it wasn’t working, but was told the person who works on this only works on Wednesday. So I drove the car and come the next Tuesday when I can drop it off I discover there is a knocking noise from the engine bay. So when I drop it off I tell them about all of these issues and service “looks” at them but when I get a call back they can’t even describe what the main issue was in the first place. I was also told the turbo was bad it would need to be replaced, then I get a call saying no it’s not bad all they had to do was clear the engine codes and if they replaced the turbo it might not be as good as the one on the car. I also complained about the tint and they had the tint guy “look” at the car and he sees nothing wrong with it. So now after all this the general manager and assistant manager will not take our calls. When we show up at the dealer they quick go in their offices so we can’t talk to them. The service dept. is worthless when it comes to actually fixing the car or even relaying the messages correctly. The general manager is a liar as there was never a gift card. The tint guy should never tint another car in his life. From my point of view the Fiat crew shouldn’t be selling Fiats. They all worked at KIA and to me you don’t treat a Fiat buyer the same as you would a KIA buyer. They were rude and unprofessional. I would never and I mean never recommend anyone buy a Fiat from Greenway Fiat. More

6 visits under warranty, now out of warranty and same issue. My first issue was at 33,000 miles, NO start, towed vehicle there, they could not duplicate, 3000 miles later same issue. They cleaned "corrosion" on My first issue was at 33,000 miles, NO start, towed vehicle there, they could not duplicate, 3000 miles later same issue. They cleaned "corrosion" on negative ground wire, and replaced battery. 43,000 mile same issue. This time they installed and extra ground wire, per service letter, to starter. 48,000, same issue, they said they added a new ground to starter. (not true, was added on previous visit) "cleaned corrosion" 52,000 miles same issue, cleaned corrosion, replaced additional ground. (no charge, argued with them on phone for 20 minutes) 58,000 miles same issue, this time I removed ground from engine, and positive side of starter, poor design, small terminal with little surface area. cleaned corrosion on positive terminal. 64000 miles same issue, they battery was bad, had to fight with them cause battery was only 18 months old, (replace during warranty) they said not covered cause I did not pay for it,, 20 minutes arguing, they replaced battery. NOW 69,000 miles same issue. they wanted to change starter due "starter shorting" but I would have to pay, weird...under warranty they fixed $10 parts three times. out of warranty they want $380 for new starter. I Said no. I'll do it myself. During removal, I found that the "extra" ground bolt was stripped and would not stay in place, also found extra hardware in lower engine cover, and Fuse block cover missing,"found on the mechanics toolbox at dealer". Service manager Tom could careless about my problem. The only reason I gave them 2 stars instead of 1 is due to service writer was helpful but said his hands were tied. More

Trying to get someone to call you back is impossible Bought a new car and I have called three times (even called Shawn sales manager for fiat) to get inquire on when license plates would be sent to us it Bought a new car and I have called three times (even called Shawn sales manager for fiat) to get inquire on when license plates would be sent to us it's been 5 weeks no reply. I regret having bought a car there. More

the absolute worst car buying experience I have ever had This dealership sold me a pre-owned vehicle with 1200 miles on it telling me that it was brand new with only 10 miles on it. The car had broken moldin This dealership sold me a pre-owned vehicle with 1200 miles on it telling me that it was brand new with only 10 miles on it. The car had broken moldings scoth tapped back onto the vehicle, stained interior and many other issues that took over a year and 13 visits to the service department to correct. I had to hire an attorney and complain to the Department of Agriculture to get dealership to fix issues with vehicle. The sales manager called me a liar when I complained to Fiat. This is only the Cliff Notes version. If you wish to do business with these guys, that's your choice. More

Aston is a gentleman & a gem! Aston Davis worked hard to find my dream car! He was patient and never pushy, responsive and always respectful, and very understanding and accommodati Aston Davis worked hard to find my dream car! He was patient and never pushy, responsive and always respectful, and very understanding and accommodating. It felt like we'd come to the dealer as a team and as a result, my experience was a dream! Thanks also to Alex, the Finance manager. He and Aston worked together to make sure all the paperwork was in order to properly finance my beautiful new Fiat 500X through my credit union. While going to Greenway was the furthest Fiat dealer from my home, it was worth the drive! Love my car and my experience wth Aston and Alex! More

Love the car ..... but ..... Got a new fiat and absolutely LOVE it. However, Jeff the finance manager really cost me an additional $2k which is stated its a "bank charge".After sp Got a new fiat and absolutely LOVE it. However, Jeff the finance manager really cost me an additional $2k which is stated its a "bank charge".After speaking with my finance company found out this is not true. He didn't want to actually honor his online price of $16k so he made up for it by adding the money in another section. From other reviews as well this is not something that is "unusual" for them. This place is a rip off and just likes to screw with peoples money. They don't care about their customers just about making another dollar. Take your money somewhere else! More