Greenway Dodge Chrysler Jeep - Service Center

I have to give Colleen at Greenway Dodge/Orlando service dept. all 10,s for her great customer service of my vehicle, She is very good at her job. Cudos to her , she is an Asset to your Team ! Thank You dept. all 10,s for her great customer service of my vehicle, She is very good at her job. Cudos to her , she is an Asset to your Team ! Thank You Timothy Kapes, 2014 Dodge Durango . More

I have just spent the WORST time on the phone getting service all day today. I called the main line this morning at 9:30am and selected service - waited over 25 minutes to speak to someone - then to service all day today. I called the main line this morning at 9:30am and selected service - waited over 25 minutes to speak to someone - then to get transferred again so some lady in parts that took my call, put me on hold to yell at someone about billing. Completely ridiculous. I was NOT going to sit on the phone to hear her yelling at someone, then to expect good service from her. Every 2 hours during my work day I kept on taking a moment to call with endless ringing and no response. The Poor receptionist kept taking my calls over 30 to just transfer me to the service line again with no luck. Obviously - today contacting your department was a disaster for such a simple task of checking on a order status and trying to schedule that part to be installed. My second car purchase here - I used to have such confidence in this dealership with Teeko in 2018. Now in 2020 I have had a previous experience of being interested in a new car and getting left in the showroom forgotten by the sales person a few months ago and Now today being ignored in service. Very sad When Got my cars at Greeneway Teeko car my sales person spoke so highly of the dealership, now today to message me that sales has nothing to do with service. At this time i just need help to finish out this last service and not return again. The social media team messaged me that they had a Broken AC, no other manager on site as To help as George Valle as he was out, the system was up and down with over 100 cars in service. Because of those circumstances they could not alert the receptionist in sales that calls are not being answered and to call another day and even update the service message that they are not able to provide service due to unprecedented circumstances. Zhay Robles More

Looking out for profit, not for you While I typically trust the dealership service center to be upfront with my vehicle's true needs, it is evident upon providing service recommendations While I typically trust the dealership service center to be upfront with my vehicle's true needs, it is evident upon providing service recommendations that this service center pushes for pure profit of services. My last two visits here were to replace faulty ABS sensors, both visits coming to 2 very different service totals despite having the same vehicle, same work, same service advisor, same replacement parts, and same labor rate. I suppose the $50 "miscellaneous shop charge" to "use their tools, vehicle lifts, etc." and "Part #52125003AD Wheel Sensor" goes up in price over just a few weeks, right? To add, the service center recommended that I replace "currently working" sensors to “play it safe” in order to triple my bill, and urged to replace my rear brakes and rotors despite the multi-point inspection showing these to be in the "green - OK." These service recommendations were amongst other superfluous "flushings" that would put my bill at over $2K despite the NEEDED service being ~$300. Proud to be a Jeep owner but honestly, very disappointed with this service center. More

Excellent customer service and very professional. Jairo Gimenez was amazing and very helpful.He knows his job very well. The service was easy and fast Gimenez was amazing and very helpful.He knows his job very well. The service was easy and fast More

new oil leak after servive I took my 2013 Chrysler T & C in for an oil change. When I left, I had an oil leak. I took it back to the service department. The said there was an I took my 2013 Chrysler T & C in for an oil change. When I left, I had an oil leak. I took it back to the service department. The said there was an oil leak around the oil filter. They said that there were three O-rings around the bottom of the filter housing that go bad. When I took my car in there was not leak, now I have oil leaking on the ground under my car. They could fix it but there would be a cost. I do not believe in coincidences. The leak start immediately after service and I received no help with a problem the service department created. C16572 After I submitted my concerns, the Service Manage, George, wrote that I should call him. So I tried to call him to discuss the instant leak. Over a seven business-day period, I left a message five times. Two were voice mails, and three were contacts with someone from the service department. They promised he would call me back. He didn't! I now have a car with a very heavy leak and no one to turn to. (updated 1/20/20) More

Very Happy with Service Department After being very unhappy with the service department where I recently purchased my Jeep, I went looking for another dealer to service my vehicle. I am After being very unhappy with the service department where I recently purchased my Jeep, I went looking for another dealer to service my vehicle. I am glad I ended up at Greenway. Henry, the service representative I dealt with went above and beyond to answer my questions and ensure my Jeep is in perfect working order. Henry went so far as to ensure that I receive the free oil changes my vehicle is entitled to. After my terrible experience at the dealer where I purchase my car, Greenway restored my faith in car dealers. More

Typical Service Department Hustle Along with Long Waits I waited at the dealership for over 3 hours for an oil change and tire rotation, after being told it would take 90 minutes. I came in for an oil chang I waited at the dealership for over 3 hours for an oil change and tire rotation, after being told it would take 90 minutes. I came in for an oil change and tire rotation and if I would have agreed to everything the rep said my truck needed, I would have ended up paying over $600. This is for a truck that is less than a year old with drastically lower mileage than average. No thanks, I'll take my vehicle(s) elsewhere. More

excellent service the facilities of the service area are excellent and those who work in that area are friendly, and when one has a concern for their vehicle they clari the facilities of the service area are excellent and those who work in that area are friendly, and when one has a concern for their vehicle they clarify their concern More

Great service , very professional, keep you updated on your service on your vehicle. Very clean facility. I do recommend Greenway to our friends all the time. , very professional, keep you updated on your service on your vehicle. Very clean facility. I do recommend Greenway to our friends all the time. More