Greenway Dodge Chrysler Jeep - Service Center

Looking out for profit, not for you While I typically trust the dealership service center to be upfront with my vehicle's true needs, it is evident upon providing service recommendations While I typically trust the dealership service center to be upfront with my vehicle's true needs, it is evident upon providing service recommendations that this service center pushes for pure profit of services. My last two visits here were to replace faulty ABS sensors, both visits coming to 2 very different service totals despite having the same vehicle, same work, same service advisor, same replacement parts, and same labor rate. I suppose the $50 "miscellaneous shop charge" to "use their tools, vehicle lifts, etc." and "Part #52125003AD Wheel Sensor" goes up in price over just a few weeks, right? To add, the service center recommended that I replace "currently working" sensors to “play it safe” in order to triple my bill, and urged to replace my rear brakes and rotors despite the multi-point inspection showing these to be in the "green - OK." These service recommendations were amongst other superfluous "flushings" that would put my bill at over $2K despite the NEEDED service being ~$300. Proud to be a Jeep owner but honestly, very disappointed with this service center. More

Excellent customer service and very professional. Jairo Gimenez was amazing and very helpful.He knows his job very well. The service was easy and fast Gimenez was amazing and very helpful.He knows his job very well. The service was easy and fast More

new oil leak after servive I took my 2013 Chrysler T & C in for an oil change. When I left, I had an oil leak. I took it back to the service department. The said there was an I took my 2013 Chrysler T & C in for an oil change. When I left, I had an oil leak. I took it back to the service department. The said there was an oil leak around the oil filter. They said that there were three O-rings around the bottom of the filter housing that go bad. When I took my car in there was not leak, now I have oil leaking on the ground under my car. They could fix it but there would be a cost. I do not believe in coincidences. The leak start immediately after service and I received no help with a problem the service department created. C16572 After I submitted my concerns, the Service Manage, George, wrote that I should call him. So I tried to call him to discuss the instant leak. Over a seven business-day period, I left a message five times. Two were voice mails, and three were contacts with someone from the service department. They promised he would call me back. He didn't! I now have a car with a very heavy leak and no one to turn to. (updated 1/20/20) More

Very Happy with Service Department After being very unhappy with the service department where I recently purchased my Jeep, I went looking for another dealer to service my vehicle. I am After being very unhappy with the service department where I recently purchased my Jeep, I went looking for another dealer to service my vehicle. I am glad I ended up at Greenway. Henry, the service representative I dealt with went above and beyond to answer my questions and ensure my Jeep is in perfect working order. Henry went so far as to ensure that I receive the free oil changes my vehicle is entitled to. After my terrible experience at the dealer where I purchase my car, Greenway restored my faith in car dealers. More

Typical Service Department Hustle Along with Long Waits I waited at the dealership for over 3 hours for an oil change and tire rotation, after being told it would take 90 minutes. I came in for an oil chang I waited at the dealership for over 3 hours for an oil change and tire rotation, after being told it would take 90 minutes. I came in for an oil change and tire rotation and if I would have agreed to everything the rep said my truck needed, I would have ended up paying over $600. This is for a truck that is less than a year old with drastically lower mileage than average. No thanks, I'll take my vehicle(s) elsewhere. More

excellent service the facilities of the service area are excellent and those who work in that area are friendly, and when one has a concern for their vehicle they clari the facilities of the service area are excellent and those who work in that area are friendly, and when one has a concern for their vehicle they clarify their concern More

Great service , very professional, keep you updated on your service on your vehicle. Very clean facility. I do recommend Greenway to our friends all the time. , very professional, keep you updated on your service on your vehicle. Very clean facility. I do recommend Greenway to our friends all the time. More

Great service A solid visit to the dealership service dept , with no B.S. made my appointment, was promptly met on arrival. Got it in the shop . Out faster than exp A solid visit to the dealership service dept , with no B.S. made my appointment, was promptly met on arrival. Got it in the shop . Out faster than expected More

Awesome Experience when servicing my car Staff was friendly and service time was not too long. Lounge area is great and Snacks is gladly appreciate. Would continue to travel to receive their Staff was friendly and service time was not too long. Lounge area is great and Snacks is gladly appreciate. Would continue to travel to receive their speedy service. More