Greenway Dodge Chrysler Jeep - Service Center

Service department is a joke! Made an appointment to bring in my truck a week and a half ago. They did nothing for a week and a half! Then had the audacity to tell me the appointment was only to drop of bring in my truck a week and a half ago. They did nothing for a week and a half! Then had the audacity to tell me the appointment was only to drop off not to actually work on my truck. They spent a few hours on it yesterday to figure out the problem Have my truck taken apart and now want $2500 to replace a $181 hose!! STAY FAR AWAY FROM THIS PLACE! The part should be covered under warranty but the useless service rep, Carson. Has yet to look up the warranty. If you get Carson as a service rep expect to be ignored and blow off. You will have to get a manager on the phone to get any updates from him. If your vehicle needs a repair that has to be done at a dealership, do your self a favor and find another one More

Hiram Gonzales this man went beyond his duties. He was very patient and took his time looking at pre-owned and new vehicles for me. I can tell you that he cares about his customers he work with he treats very patient and took his time looking at pre-owned and new vehicles for me. I can tell you that he cares about his customers he work with he treats everybody like family. Hiram Gonzales is a great man💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯 More

21 days in the Service Department with no ETA. My 2018 Dodge Durango SRT is still in the shop with electrical issues. Someone please help me understand why they've only worked 6.7 hours of charged labor. Dodge Durango SRT is still in the shop with electrical issues. Someone please help me understand why they've only worked 6.7 hours of charged labor. All I want is my car back and top management to look into my situation and contact me personally. This is an expedite in my eyes but obviously not in the Service Departments eyes. More

Justin Rotta came thru for another customer again. I informed him exactly what I was looking for and he paired my wishes with his inventory. Another satisfied customer. informed him exactly what I was looking for and he paired my wishes with his inventory. Another satisfied customer. More

once your purchase is done service is terrible. I will never buy a vehicle there again. I never buy a vehicle there again. I More

Been dealing with this dealership for a while and always positive. From Tim, Julius and Trace over in service to Micheal Onwuka in sales. I appreciate all the help over the years and today, especially with positive. From Tim, Julius and Trace over in service to Micheal Onwuka in sales. I appreciate all the help over the years and today, especially with Micheal. What a great experience with him in the purchase of my Ram. You guys have an up in coming star with this guy. Thanks again for all the help. More

From start to finish my buying experience was next to awesome! This was my second purchase from Greenway which is why I came back for my next purchase. Michelle was my salesperson and went well above an awesome! This was my second purchase from Greenway which is why I came back for my next purchase. Michelle was my salesperson and went well above and beyond taking care of me as a customer (and I am not the easiest customer to deal with). So when you go purchase your next car or truck at GDCJR I would definitely ask for her. The Sales Manager was great also along with the Finance Manager. Top notch team. I did have some minor communications issues with the team but once I voiced my concerns, they listened and addressed my issues without question to complete satisfaction. Great job Greenway Team! I'll be back for my next purchase. More

I’ve been taking my automobiles to the same dealership for the last 16+ years almost 20. Today I had to end our relationship because of poor customer service. Greenway dodge has lost its spare. I didn’t for the last 16+ years almost 20. Today I had to end our relationship because of poor customer service. Greenway dodge has lost its spare. I didn’t even mind paying those high xxx repair bills when the part cost 60$ but the labor is 300$ shhhhhh. I’m trying to keep my composure here, I’m so frustrated with today’s outcome and I will not take my vehicle there again. 16+yr smh More

I have to give Colleen at Greenway Dodge/Orlando service dept. all 10,s for her great customer service of my vehicle, She is very good at her job. Cudos to her , she is an Asset to your Team ! Thank You dept. all 10,s for her great customer service of my vehicle, She is very good at her job. Cudos to her , she is an Asset to your Team ! Thank You Timothy Kapes, 2014 Dodge Durango . More

I have just spent the WORST time on the phone getting service all day today. I called the main line this morning at 9:30am and selected service - waited over 25 minutes to speak to someone - then to service all day today. I called the main line this morning at 9:30am and selected service - waited over 25 minutes to speak to someone - then to get transferred again so some lady in parts that took my call, put me on hold to yell at someone about billing. Completely ridiculous. I was NOT going to sit on the phone to hear her yelling at someone, then to expect good service from her. Every 2 hours during my work day I kept on taking a moment to call with endless ringing and no response. The Poor receptionist kept taking my calls over 30 to just transfer me to the service line again with no luck. Obviously - today contacting your department was a disaster for such a simple task of checking on a order status and trying to schedule that part to be installed. My second car purchase here - I used to have such confidence in this dealership with Teeko in 2018. Now in 2020 I have had a previous experience of being interested in a new car and getting left in the showroom forgotten by the sales person a few months ago and Now today being ignored in service. Very sad When Got my cars at Greeneway Teeko car my sales person spoke so highly of the dealership, now today to message me that sales has nothing to do with service. At this time i just need help to finish out this last service and not return again. The social media team messaged me that they had a Broken AC, no other manager on site as To help as George Valle as he was out, the system was up and down with over 100 cars in service. Because of those circumstances they could not alert the receptionist in sales that calls are not being answered and to call another day and even update the service message that they are not able to provide service due to unprecedented circumstances. Zhay Robles More