Greenway Dodge Chrysler Jeep - Service Center

Penni Couch at Greenway Chrysler Service Department is an awesome and amazing counselor. She goes above and beyond to take care of my vehicle's needs, in a timely, and more importantly, informative and prof awesome and amazing counselor. She goes above and beyond to take care of my vehicle's needs, in a timely, and more importantly, informative and professional manner. Before my son recommended Greenway's service department, I used another service department and the overwhelming aggravation and incomplete service, not to mention the waste of my time -- was totally unbearable. THANK GOD for Penni, Jimmy (the service manager), Tom, Dave and all the folks at Greenway Chrysler Service Department. They are totally fabulous to work with in determining my vehicle's needs and always steering me in the right direction so that my service visits are short and to the point. I particularly like that I can schedule an appointment without delays or excuses. Everyone I have come into contact with at this service department is an absolute asset to the dealership. I would HIGHLY recommend all my family and friends to partake of this wonderful experience. By the way, my daughter-in-law just purchased a Jeep Compass from Greenway and, after my boasting about the service department (Penni, Jimmy, etc.) she is looking forward to using this service department for her vehicle's needs. Please do not hesitate to contact me for further information!! I shall be delighted to provide the truth about how wonderful Penni and Jimmy are :) More

My name is Stan and I have been coming to Greenway Dodge Chrysler Jeep for several years now, and I have bought several vehicles from both Greenway Dodge and Greenway Ford. I have always been treated with r Chrysler Jeep for several years now, and I have bought several vehicles from both Greenway Dodge and Greenway Ford. I have always been treated with respect and I have received prompt and courteous service. For this review I would like to commend Mr. Andy Taylor who is my assigned service manager. An organization is only as good as the people working there, and I can safely say that the service department is staffed with some of the most courteous and professional people that I have ever had the pleasure of encountering, which includes Andy Taylor. I am a hard working professional managing a multitude of different projects with a large number of personnel committed to the completion of those projects so my time is very precious. From the time I call Andy to the time my vehicle is ready for pickup, I know that Andy is doing everything that he can to assure that my vehicle will be ready for pick up at the promised time. Even when things don’t always go as planned Andy is always there making sure that everything that can possibly be done, is being accomplished to ensure the minimal amount of down time. Because my time is limited I appreciate the due diligence that Andy put into his job so that I can get back to mine. In this day and age of computers and please press 1, I am happy that Greenway Dodge Chrysler Jeep still puts a human touch to their approach not only on customer service, but also customer satisfaction. Mr. Andy Taylor epitomizes this old fashion, but still very necessary concept. More

I've always had nothing but outstanding service from Greenway Dodge Chrysler Jeep! My son's Dodger Charger had a broken parking break release lever. They replaced this, fixed a broken window switch the Greenway Dodge Chrysler Jeep! My son's Dodger Charger had a broken parking break release lever. They replaced this, fixed a broken window switch they found, balanced a wheel that had lost a weight, and called me to let me know the oil change was overdue and check to see if I wanted it done. I did :-) I feel better knowing my son's car was returned to him in great working condition and the service and reliability of this dealership can't be beat!! John Drehoff More

Two days ago I visited Greenway Dodge Chrysler Jeep for the purpose of changing my brake pads, and I was amazed by the kind of customer service that I received. As I arrived at the dealership, Ms Penni Co the purpose of changing my brake pads, and I was amazed by the kind of customer service that I received. As I arrived at the dealership, Ms Penni Couch, my adviser, approached me in a kindly manner. After taking a look at my brakes, she immediately advised me with the best case scenario, taking into account the best quality and my personal taste. She was very impressive and knowledgeable. She displayed a great sense of professionalism. Furthermore, she was active and constantly provided me with updates, which made me feel like I was part of the whole process. I want to take the time to say thanks to her for taking care of my car in such timely fashion. Nicely done and keep up the good work! More

A AAA man kindly reccomanded I have my car towed to Greenway Dodge as my broken part would be under warranty. That was my first great news to an unfortunate start of my day. As the day went on I commun Greenway Dodge as my broken part would be under warranty. That was my first great news to an unfortunate start of my day. As the day went on I communicated with Andy several times before the final call that the repair job had been completed AT NO COST TO ME. Andy was friendly and kind, he made me feel my car was in good hands and the job would be completed in timely fashion. And it was. Upon zrriving to pick up the car, I was greeted/directed to cashier and a driver brought my car to me. The whole experience was pleasant and professional. It is a long drive from my home but was glad I took the AAA man's advice. I will certainly return if I need a Chrysler Dealer in the future. More

We initially had problems with our visit, but Jimmy Nadeau, the service manager, took care of all our concerns. He was very professional and friendly and quickly remedied the situation. Jimmy's care Nadeau, the service manager, took care of all our concerns. He was very professional and friendly and quickly remedied the situation. Jimmy's care and concern shows us that Greenway Chrysler is true to it's motto of " Guaranteed Satisfaction." We will definitely continue to take our car back for any service or problems that might arise in the future because we have complete trust in Greenway Chrysler and it's staff. More

Just had a/c repaired with an extended contract and Tom called the company to have it covered and it was. Car was on time and a/c works fine so far. Let you know in August if it is still cold. They set m called the company to have it covered and it was. Car was on time and a/c works fine so far. Let you know in August if it is still cold. They set me up with a loaner car via Hertz. The car was very small for a guy who is use to the comfort of my truck--to bad they cannot match the loaner to the one you drive. More

I am a long time customer and have been working with Mr. Andy Taylor for many years now. Andy continues to be most impressive and professional. He is usually the first one I see when I arrive and the last Andy Taylor for many years now. Andy continues to be most impressive and professional. He is usually the first one I see when I arrive and the last one I talk to before I depart. He has a genuine concern that the right maintenance gets done on my truck at the right time. He also always works to get me the best price and to brief me on any appropriate special that Greenway may be having. However a great service rep would not be of much value without a great team of technicians and mechanics in your bay area; which you have. I continue to be most satisfied with your quality of maintenance / service, and plan to be back. On an administrative note, I continue to experience connectivity issues with your wireless network system. (The person next to me was also having the same issues, so I know that the problem was not on my end.) Basically, your wireless network would disconnect me after about ten minutes. I also have to use a VPN to connect to my work, and your wireless would disconnect my VPN after about 90 seconds or so. This makes trying to do work from your waiting area most difficult. Your (free) wireless network is a great convenience for me and I hope that your IT vendor can fix the problem there. (Though this is my first time to report this, this problem has been noted for quite some time now as I use it whenever I come in for maintenance. I had your rep re-boot your wireless (remove power) and this seemed to fix the problem, but for only a short time.) Thank you. Art Gallo More

The service on my car was done quickly and efficiently. Penny was helpful and honest about recommended work to be done. She sold me a service plan that will save me 75% on oil changes over the next 18 mont Penny was helpful and honest about recommended work to be done. She sold me a service plan that will save me 75% on oil changes over the next 18 months. I would definitely recommend this representative and this dealership for service. More

Dave is an awesome service advisor. He is very helpful when I am in need of service and I really appreciate all of his help and kindness. I will definitely recommend Dave as an excellent service advisor when I am in need of service and I really appreciate all of his help and kindness. I will definitely recommend Dave as an excellent service advisor as well as Greenway Dodge Chrysler Jeep. I would really like to thank Chrysler for assisting me as well. More