Greenway Dodge Chrysler Jeep - Service Center

On April 24/11 I was vacationing in Orlando from Canada. I had purchased a new Dodge Journey R/T AWD on March 10/11 and was not expecting problems. On starting the car I heard a noise and saw the engine lig I had purchased a new Dodge Journey R/T AWD on March 10/11 and was not expecting problems. On starting the car I heard a noise and saw the engine light was on, on excelleration the rpm gauge read 4000 at 50 MPH. I drove to the hotel I was staying at and called roadside assistance in Canada,they made arrangements to have my vehicle towed to Greeway Dodge on April 25/11. I later had conversation with Tom (service advisor) who kept me up to date and what was happening with the car. The problem was with the transmission and a part had to be ordered and installed April 26/11. When the vehicle was again roadworthy,Tom contacted me I attended the service Department and met Tom, He was a joy to talk to, a man who is dedicated to his job, he even talked me into having a oil change before I headed back to Canada. Having a man like Tom to deal with almost makes it worthwhile to have a car problem. More

Andy(Service Manager) in the parts department was awesome, informative and attentive to all of my needs and concerns. Andy knew exactly what was needed and explained all of the bells and whistles of awesome, informative and attentive to all of my needs and concerns. Andy knew exactly what was needed and explained all of the bells and whistles of my Dodge Charger RT. I would refer anyone that I know and I run into that is looking for a new/used vehicle or vehicle service to Greenway Dodge. The professionalism that was displayed by Andy (Service Manager) is nothing but true class and great service at it's best. More

Good afternoon, Andy(Service Manager) in the parts Good afternoon, Andy(Service Manager) in the parts department was phenominal, informative and attentive to all of my needs and concerns. Andy knew Good afternoon, Andy(Service Manager) in the parts department was phenominal, informative and attentive to all of my needs and concerns. Andy knew exactly what was needed and explained all of the bells and whistles of the LR3 Land Rover. I would refer anyone that I know and I run into that is looking for a new/used vehicle or vehicle service to Greenway Dodge. The professionalism that was displayed by Andy (Service Manager) and Cathy (Transporter)was wonderful. This is one experience I will always remember. Best regards, Shawn Wilson More

Good afternoon, Andy(Service Manager) in the parts Good afternoon, Andy(Service Manager) in the parts department was phenominal, informative and attentive to all of my needs and concerns. Andy knew Good afternoon, Andy(Service Manager) in the parts department was phenominal, informative and attentive to all of my needs and concerns. Andy knew exactly what was needed and explained all of the bells and whistles of the LR3 Land Rover. I would refer anyone that I know and I run into that is looking for a new/used vehicle or vehicle service to Greenway Dodge. The professionalism that was displayed by Andy (Service Manager) and Cathy (Transporter)was wonderful. This is one experience I will always remember. Best regards, Shawn Wilson More

If a service writer is rated from 1-10, 10 being the best, then Aaron is a 10 plus. Always listens to what you have to say, does not rush you, explains in detail what will be done and why. Makes sure th best, then Aaron is a 10 plus. Always listens to what you have to say, does not rush you, explains in detail what will be done and why. Makes sure the job is done correctly and if there is still a problem, expedites it to get it done correctly. Have dealt with him more than a few times and he is top notch. Always makes me feel welcome at the dealership. More

Besides recently, I have been to the dealer several times in the past for service. Tom is always very friendly and does not make me feel like I am "just another customer." My knowledge base about mechanical in the past for service. Tom is always very friendly and does not make me feel like I am "just another customer." My knowledge base about mechanical issues with my jeep is average. Tom listens to my concerns and never makes me feel like I have no clue what I am talking about. His estimates are spot on and if additional services are needed, he puts no pressure on me to purchase right then;instead he explains why the service is necessary and the choice is mine. Tom follows up with phone calls for updates and when I can pick up my vehicle. The service lane and general area is always clean and has a "manicured" look. The mechanic bays were spotless and well organized,very professional looking-not messy with grease and tools laying around. Lucas was my mechanic, I had many services performed all at the same time and I was surprised that every thing was done so quickly. I was expecting to be without a vehicle for several days and it was only 1 1/2 days if that! I am extremely particular about the appearance of my jeep, I am a perfectionist for detail. Lucas did not leave one smudge mark,greasy hand print or otherwise on my vehicle. Very impressive! I have been to dealers in the past and did not get that same courtesy. The services I took my jeep in for were completed quickly with the problems resolved in 1 trip. The price I paid was actually less than I anticipated and in comparison to other places, much less expensive. Upon check-out I was offered a plan to save money,get money back so on my next visit I just present the membership card and I can apply the balance to my service bill. So, overall I received friendly, timely quality service. The old stigma about going to the dealer for service (because it takes forever and is costly) has been taken out of my vocabulary because of Greenway DCJ. I have trust in my service advisor and the mechanics, Greenway is my permanent dealer. This is why I rate this dealer a "5" Respectfully, Kim Cain More

Paul was very friendly and extremely helpful. He gave me honest advice about when to service my car next and for what. The experience was wonderful. They service was quick and I was given advice about how t honest advice about when to service my car next and for what. The experience was wonderful. They service was quick and I was given advice about how to drive on my new brakes to keep from ruining my rotors for the first few days. I really appreciated that. More

When I brought Dodge in for service at Greenway, I was very pleased. My service advisor Paul Clason was very helpful and let me know what service recommendations were due. My vehicle is now up to date wit very pleased. My service advisor Paul Clason was very helpful and let me know what service recommendations were due. My vehicle is now up to date with servicing and is running great. I will definitely continue to service my vehicle at Greenway Dodge and would recommend the service department and my advisor Paul to all of my friends/family who have Chrysler Jeep Dodge products. More

Recently purchased a Dodge Ram 1500 Laramie, my first pick up truck ever. Jimmy always makes sure I am totally satisfied every time I come in and goes the extra mile to make every situation work out gre pick up truck ever. Jimmy always makes sure I am totally satisfied every time I come in and goes the extra mile to make every situation work out great. Eric in service was very helpful and did a great job. Thanks Paul for setting up this visit it could not have worked out better. Thanks guys!!! Jack More

Tom was very helpful during both my visits to greenway. The first when i came to get something out of my car that was already in service. The second time when i came in for a follow-up after my vehicle was The first when i came to get something out of my car that was already in service. The second time when i came in for a follow-up after my vehicle was done. He was very funny and made me feel at ease when i was concerned about my car. I would definetely enjoy dealing with him again the future. More