Greenway Dodge Chrysler Jeep - Service Center

I have been to this dealership many times in the past. It is the most convenient one for me to go to... if it were not for that, I probably would not go here. The last two times I have visited I have had is the most convenient one for me to go to... if it were not for that, I probably would not go here. The last two times I have visited I have had Andy as a customer service rep. Andy has been the one positive I can point to in my last visit. In the past, I have had a lot of trouble getting service reps to return calls and actually be friendly/responsive. Andy is actually nice to work with. In my most recent visit (yesterday) I had to have an evaporator replaced to fix the A/C in my car. It was a $1,400.00 repair. While, I thought it was expensive, I did not have the time to price the repair out with other repair shops. When I picked up my car, I was surprised to find major grease stains all over the interior of my car... including on my light colored leather. I pointed it out to Andy and he had someone take the Jeep to get the passanger seat cleaned off. He stated it was probably from a plastic bag the part came in. I thought it was pretty clear that the stains were from a careless mechanic. When the car was brought back 5 minutes later only part of the stains were cleaned off. I did not have the time nor patience to go ask for help again. I took the car home and spent at least 30 minutes using my own leather cleaner to get the interior looking the way it was when I brought the car to the dealer in the morning. At most places mechanics put down plastic to protect the interior of your car while working on it. I don't think this is the case here. If I am paying for a $1,400 repair at a dealership I expect not only the job to get done properly, but I also expect the car to be given back in at least the same condition it was in before the repair. My latest visit was probably enough for me to stop seeing this dealership... I can understand a few dirt smudges, but the amount of grease stains I had in the car just screams carelessness to me. More

I came to Greenway Dodge in the past for work to be done on my Ram 1500 and found them to be extremely friendly and HONEST.....which are seemingly two very difficult traits to come across in the Automotive on my Ram 1500 and found them to be extremely friendly and HONEST.....which are seemingly two very difficult traits to come across in the Automotive Industry. I had my truck serviced for it's 60K mile maintenance requirements. I worked with Andy, and he made sure that I did not pay for anything that I did not need. He personally made sure that I was taken care of and made me aware of the progress throughout the day. The price for the repairs were fair, and I did not pay for any unnecessary repairs. My truck took longer than they had anticipated, so they also gave me a free rental car until my truck was ready. Could not have been happier with my repairs and with Andy's professional performance. More

On June 6, 2011, I brought back my 2008 Dodge Avenger to have someone look at the Front Suspension as several Oil Changes visits I have had a noise coming from either the Power Steering Pump and now after a have someone look at the Front Suspension as several Oil Changes visits I have had a noise coming from either the Power Steering Pump and now after a few additional miles it was brought to my attention from Tire Kingdom that some hair-line cracks were visible on the main front Engine / Transmission Mount. Tire Kingdom suggested for me to return to the dealership and see about any Technical Service Bulletin addressing the suspension rumble at low speeds. Earlier, I left word with the on-line appointment system saying that I needed to talk to service Management about the noise issue and the fact that Brake Fluid Top-Off was missed on a subsequent Oil Change Visit at this same dealership and I had to personally Top-Off the Brake Fluid because the sensor was triggering the Chime Announcement with a RED "BRAKE" message on the dash every time I cornered the vehicle in an tight turn exit ramp from the highway. When I finally arrived at the dealership, I was asked to see the Lead Service Writer (Andy) and I found him rather insulting as he scanned the entire database for key words from customer compliant of specific Noise coming from the front end. I did point out that I have on numerous occasions have complained that rumble noise had been coming from the front end and they labeled it as AC Compressor / Power Steering. I told Andy that this was an estimate from a customer that could not determine the noise and this was the reason for me coming in the first place. Andy informed me that there is a $90 Dollar charge to inspect the vehicle and I informed him that in the past I have complained about rambling type of noises coming some where from the front end / engine etc. and furthermore, the so called vehicle inspection after Oil changes seemed to be pencil whipped by someone because "I" had to TOP OFF the BRAKE reservoir myself just recently. Finally, Andy agreed to have a technician named “Dave” to ride with me and perform a quick road test. I was introduced to “Dave” and we both got in my 2008 Dodge Avenger with Dave at the driver seat. I informed Dave on three occasions that the rumble noise was during low speeds below 35 Miles-Per-Hour. He insisted on taking the vehicle out on East Colonial and speed up the vehicle beyond the speed that I had informed him was causing the noise rumble and not knowing if it was suspension related or a component such as power steering or Air Conditioner compressor. He pointed out a squeal coming from the front brakes and he looked at me asking me if that noise did not bother me? He then accelerated once again and told me that the vehicle was drifting to the right and in my observation it was under hard acceleration. Since it was almost 5:00pm in the afternoon, he highly recommended for me to leave the vehicle so, he can perform a complete inspection on it. When I returned to the service desk and after calling to see if I could arrange for a ride back home, I informed Andy that I would need to schedule the inspection for another time. On the way back home, I took my 2008 Dodge Avenger back to the Tire Kingdom franchise store that I usually take it for alignments as I presently have an alignment agreement with them. The Manager has had explained in a honest and sincere manner as to why they presently do not have a printer at the Alignment station and thereby, called me over to the alignment computer to show me exactly why the vehicle maybe drifting to the right as “Dave” had observed. The Right Front strut is somewhat forward from the Left Strut assembly and the Driver’s rear wheel assembly has an inclination, all of which are NOT adjustable unless you start changing the factory configuration by using shims and the Tire Kingdom Manager did not recommend. He told me that this is the manner in which the vehicle had been assembled and he can only possibly guess that it was to allow the vehicle to veer off to the right in case the drive falls asleep instead of heading to on-coming traffic on the Left. Make a long story short, I have had a good experience from this dealer with Oil Changes and one execution of a Technical Service Bulletin to replace the Power Steering Pump reservoir due to a part change by Dodge. However, I feel that I have lost confidence in this dealer and somehow been labeled a trouble-some customer, especially by the manner I was treated by Andy and his need to search the Database to somehow call me a lying fool with respect to earlier "Noise" complaint. I do not think that I will be returning to this Dealer any further. Carlos Marin guapoman20002001@yahoo.com More

When my car broke down and i had to get it fixed, Aaron made the process as painless as possible. Of course i was not facing the simplest repairs, but Aaron explained everything very clearly and made me co made the process as painless as possible. Of course i was not facing the simplest repairs, but Aaron explained everything very clearly and made me confident about the repair process. When i got my vehicle back, I was very pleased in knowing that they had done a thorough, professional, and quality repair in a timely manner that helped work with my schedule. I would recommend this service facility to anyone! More

The day I bought the car, I left home knowing what I wanted (Dodge Challenger SRT8), but wanted to test drive one first. The first dealership blew me off (Orlando Dodge) and pre-judged my appearance and wanted (Dodge Challenger SRT8), but wanted to test drive one first. The first dealership blew me off (Orlando Dodge) and pre-judged my appearance and showed very little interest in wanting to sell me a car. Must have thought my son and I were out for a "joy ride." Big, BIG mistake. When I arrived a Greenway Dodge, Ben was more than happy to let me test drive the new SRT8 Challenger. The test drive just confirmed, "this is the ride I wanted", so I bought it!!! Ben and Mark made the whole experience a fun experience and I would recommend buying a car from Greenway Dodge and Ben or Mark. I'm missing my SRT8 car cover, but I'm sure Ben will get it for me. Thanks. Sincerely, Jose Carbia More

I had a very pleasant experience with Paul handling my vehicle. He explained everything very well and I was very satisfied. I discussed returning for my regular maintenance and oil changes that I curren vehicle. He explained everything very well and I was very satisfied. I discussed returning for my regular maintenance and oil changes that I currently have done at a local Jiffy Lube. I have no complaints whatsoever. More

Paul Clason was courteous, very helpful addressing my concerns and returns phone calls promptly. Paul made my experience droppping off and picking up my vehicle with two toddlers painless. Excellent cust concerns and returns phone calls promptly. Paul made my experience droppping off and picking up my vehicle with two toddlers painless. Excellent customer service and prices are good! We definetly recommend this dealership. More

As soon as I drove up to the service department there was a clearly marked lane to drive into for quick service like oil changes and such. When I pulled into the quick service lane i was quickly greeted by P a clearly marked lane to drive into for quick service like oil changes and such. When I pulled into the quick service lane i was quickly greeted by Penni. She told me up front what the price would be for my oil change so there were no surprises when I went to pay. While my car was in service she made a point to notify me of the progress and some other issues that I may soon need to take care of on my car. I'd definitely recommend the Greenway Dodge service department for quick, friendly, no hassle oil changes. More

On April 24/11 I was vacationing in Orlando from Canada. I had purchased a new Dodge Journey R/T AWD on March 10/11 and was not expecting problems. On starting the car I heard a noise and saw the engine lig I had purchased a new Dodge Journey R/T AWD on March 10/11 and was not expecting problems. On starting the car I heard a noise and saw the engine light was on, on excelleration the rpm gauge read 4000 at 50 MPH. I drove to the hotel I was staying at and called roadside assistance in Canada,they made arrangements to have my vehicle towed to Greeway Dodge on April 25/11. I later had conversation with Tom (service advisor) who kept me up to date and what was happening with the car. The problem was with the transmission and a part had to be ordered and installed April 26/11. When the vehicle was again roadworthy,Tom contacted me I attended the service Department and met Tom, He was a joy to talk to, a man who is dedicated to his job, he even talked me into having a oil change before I headed back to Canada. Having a man like Tom to deal with almost makes it worthwhile to have a car problem. More

Andy(Service Manager) in the parts department was awesome, informative and attentive to all of my needs and concerns. Andy knew exactly what was needed and explained all of the bells and whistles of awesome, informative and attentive to all of my needs and concerns. Andy knew exactly what was needed and explained all of the bells and whistles of my Dodge Charger RT. I would refer anyone that I know and I run into that is looking for a new/used vehicle or vehicle service to Greenway Dodge. The professionalism that was displayed by Andy (Service Manager) is nothing but true class and great service at it's best. More