Greenway Dodge Chrysler Jeep - Service Center

9/23/11 Third visit for noise a grinding sound, today 9/23/11 Third visit for noise a grinding sound, today road with David head mechanic he immediately new the problem and said it was the pinion gear 9/23/11 Third visit for noise a grinding sound, today road with David head mechanic he immediately new the problem and said it was the pinion gear in the differential, we both went to Tom and David said again it was the pinion gear and to have it fixed, finally a solution I don't like to make repeated trips but, to find the answer ok, 3.5 hours later Tom call me and said the differential mechanic said it was not loud enough for a repair wait until the noise gets louder and bring it back. I could not believe what Tom said, THERE HAS BEEN A RECALL ON 65,000 DODGE RAMS FOR DIFFERENTIAL PROBLEMS, THAT CAN LOCK UP AND CAUSE A CATASTROPHIC FAILURE AND KNOWING THIS PROBLEM THEY WANT TO WAIT UNTIL THE NOISE GETS LOUDER AND THEY KNOW I TRAVEL THOUSANDS OF MILES PER TRIP 17, 000 MILE IN LESS THAN 6 MONTHS ACROSS THE COUNTRY. NEVER WILL I STEP FOOT IN GREENWAY EVER AGAIN THE SAFETY OF THE CUSTOMER SHOULD COME FIRST JACK FLOOD Removed greenway name plate from my 2011 Dodge Ram 1500 5.7 and sent it back to service manager Tim H. I have spent well over $130,000 in 4 years not including repair cost with greenway, I have worked through issues with a 2007 Jeep Commander that could have resulted in a lemon law and choose to fix the issue with over 36 visits for the same issue (stuck in 4th gear) that started at 10,000 miles as a customer I have gone out of my way to be understanding as long as it was not a threat of danger to my life or my family. I will never spend a penny at greenway or have there name on my truck again. My safety comes first not last. UPDATE: ------------------------------------------------------------------------------------------------ CENTRAL FLORIDA DODGE CHRYSLER JEEP ALSO HEARD THE NOISE COMING FROM THE PINION GEAR, REPLACED THE GEAR AND SOLVED THE PROBLEM ON THE FIRST VISIT. SOMETIMES DEALERS TAKE ADVANTAGE OF LOYAL CUSTOMERS JUST BECAUSE THEY CAN IT WAS A EASY FIX, WHY WOULD GREENWAY NOT WANT TO REPAIR A DIFFERENTIAL UNDER WARRANTY WITH A OBVIOUS PROBLEM, KNOWING THERE HAD BEEN A RECALL, 5,000 MILES WHERE DRIVEN PRIOR TO RECALL REPAIR, HEARING THE NOISE FROM THE DIFFERENTIAL BY THERE LEAD MECHANIC AND TELLING ME WAIT UNTIL THE NOISE GETS LOUDER NOT ONLY ON THIS 2011 DODGE RAM BUT DID THE SAME THING ON MY PREVIOUS VEHICLE, WHY WOULD THEY PUT ME AT RISK? SOMEONE SHOULD FIND OUT WHY? MAYBE THE OWNER SHOULD KNOW OR IS HE PROMOTING THIS PRACTICE. IF THIS IS HOW THEY TAKE CARE OF LOYAL CUSTOMERS WHAT WILL THEY DO TO YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I bought my Chrysler Pacific from Greenway Chrysler Jeep Dodge in October of 2007. There are many choices when it comes to choosing where to service my car but I have to say that I simply adore the amazing Dodge in October of 2007. There are many choices when it comes to choosing where to service my car but I have to say that I simply adore the amazing customer service I get from Greenway. Any and all concerns that I have had as it relates to service or when my car broke down and I desperately needed help I am so glad I was able to rely on Andy Taylor and the team and Greenway. Andy and his team treat me like family and the feeling is mutual! Even though Andy got promoted to Service Manager; He always comes to greet me at my car and knows my kids and always asks about them. Aaron Horowitz recently became my Service Advisor and he was amazing. Its a really great feeling to know that loyalty to a brand is not lost and I will always choose Greenway Chrysler Jeep Dodge! More

Tom Montano is the best service tech anywhere in Central Florida. His customer service surpassed all my expectations and Tom should be commended for his superior service !! I will continue to work with Tom Florida. His customer service surpassed all my expectations and Tom should be commended for his superior service !! I will continue to work with Tom and will recommend him to all my friends and family.... More

My car would not start so I had it towed to Greenway Jeep and when the car arrived and was looked at by their mechanic I was told it started up just fine and they could not find anything wrong with it. I pic and when the car arrived and was looked at by their mechanic I was told it started up just fine and they could not find anything wrong with it. I picked up the jeep and a week later had it towed back to them and the advior I worked with told me that he was going to spend some of my money and have the car diagnosed. Which only proves that the car was not properly diagnosed the previous week. Well, after spending some of my $ and running the diagonsted I was told that the wiring to my started needed to be replaced. I agreed to have the service done, paid almost $300.00 and picked up my car. Here we go again, three weeks later and the car would not start again. I had it towed and once again they said it started and that i could come pick it up. I decided to go over the advisor's head and speak directly to the service manager Jimmy. After leaving a couple of messages I was able to speak with him directly and explained my situation. He pulled up my file and said that apparently I had a bad battery. Well, that was news to me because that 's not what I was told by the advisor. I expalined to him how this situation really made me doubt that the $300 wiring job they had done was indeed warrated at all. It was probably the battery all along. Jimmy said he would get back to me after lunch and a couple of hours went by and I had to call him again to find out what was going on. He said that it's the battery and that I could purchase one throught the dealership. I'd be damned before I gave them another cent. He said that they would not refund my money because the wiring they replaced was corroted and needed to be replaced. I was not about to argue so I asked for the corporate number and I will be filing a complaint as soon as I'm done writing this one. I should have stuck with Firstone in Longwood because they are reputable and have never failed me. Some much for giving the so called experts (dealership)your business. Save yourself the agony and money and dont' give GREENWAY JEEP on E. COLONIAL your busines. d More

Only needed a quick oil change and have worked with Penni before and as usual she was knowledgeable, friendly and attenttive. Talked to me about what they found in the checkup of my vehicle and asked me to b before and as usual she was knowledgeable, friendly and attenttive. Talked to me about what they found in the checkup of my vehicle and asked me to bring it back to speak with the head mechanic to verify the problem. As usual, always a joy to work with her. More

Andy Taylor has been my service representative for over 4 years and 2 vehicles and I have been able to count on him to keep on top of my service experience and even when something is not done correctly he ha years and 2 vehicles and I have been able to count on him to keep on top of my service experience and even when something is not done correctly he has handled it every time.Even though servive is not something you look forward to I feel like I can trust Andy will be thorough and honest while I'm there for what ever the problem may be. Thanks,Ed Hindle More

Mr. Andy Taylor was again just outstanding to work with. He is very customer orientated and is a major reason why I keep coming back to Greenway. Your service department quality of work is the other. Th He is very customer orientated and is a major reason why I keep coming back to Greenway. Your service department quality of work is the other. Thanks for opening the coffee area at 0730 in the morning. I miss not being able to order a breakfast sandwich, but it is hard to argue with free coffee and cookies. Thanks for the wireless internet too. Makes it possible for me to service my truck during the weekdays. More

Mr.Aaron Horowitz was absolutely helpful! My husband was involved in a crash and the insurance company referred us to a body shop and some of the repairs needed a follow up diagnostic and he assisted with p involved in a crash and the insurance company referred us to a body shop and some of the repairs needed a follow up diagnostic and he assisted with patience and full open communication all around. Dealing with car repairs and going back and forth from body shop to dealer can be stressful with kids and he assisted as best he could easing the stress levels. I went back 3 times in a little over a months time. He should be appreciated as your employee because customer service in many different stores etc. have disappeared! Thank you again Aaron Horowitz! If it wasn't for you I wouldn't deal with any dealer! More

I was visiting some friends in Orlando last weekend when my 2000 Dodge Stratus started making a weird noise. My friends suggested that I go to Greenway because they've had good experiences with them in the my 2000 Dodge Stratus started making a weird noise. My friends suggested that I go to Greenway because they've had good experiences with them in the past. So I took it in and Aaron Horowitz was the first person I talked to, and the only one I needed to talk to. He provided great service and even gave me his personal cell phone in case I had any questions and couldn't reach him directly from the dealership. Needless to say I didn't have to use his number because he would call me and update me when there was news on my car. I'm from south Florida, so I'm used to having to call the dealer/shop over and over to get any information on my car. This is by far the best experience I've had with a dealer when I needed my car repaired and it's owed completely to the service I received from Aaron. More

I have returned here several times for scheduled maintenance and warranty work so there have been now real challenges. Cost has not been an issue because of what has been done. My only concern has maintenance and warranty work so there have been now real challenges. Cost has not been an issue because of what has been done. My only concern has been time involved. I had an 8 a.m. appointment for a warranty recall that said should take 45 min. and I also scheduled "express lane" service. It took 3 hrs to complete the jobs. Fortunately I know to take reading material, etc. As a retired teacher who does not believe in grade inflation, my 5 ratings are reserved only for the exceptional. More