Greenway Dodge Chrysler Jeep - Service Center

Tom Montano is the best service tech anywhere in Central Florida. His customer service surpassed all my expectations and Tom should be commended for his superior service !! I will continue to work with Tom Florida. His customer service surpassed all my expectations and Tom should be commended for his superior service !! I will continue to work with Tom and will recommend him to all my friends and family.... More

My car would not start so I had it towed to Greenway Jeep and when the car arrived and was looked at by their mechanic I was told it started up just fine and they could not find anything wrong with it. I pic and when the car arrived and was looked at by their mechanic I was told it started up just fine and they could not find anything wrong with it. I picked up the jeep and a week later had it towed back to them and the advior I worked with told me that he was going to spend some of my money and have the car diagnosed. Which only proves that the car was not properly diagnosed the previous week. Well, after spending some of my $ and running the diagonsted I was told that the wiring to my started needed to be replaced. I agreed to have the service done, paid almost $300.00 and picked up my car. Here we go again, three weeks later and the car would not start again. I had it towed and once again they said it started and that i could come pick it up. I decided to go over the advisor's head and speak directly to the service manager Jimmy. After leaving a couple of messages I was able to speak with him directly and explained my situation. He pulled up my file and said that apparently I had a bad battery. Well, that was news to me because that 's not what I was told by the advisor. I expalined to him how this situation really made me doubt that the $300 wiring job they had done was indeed warrated at all. It was probably the battery all along. Jimmy said he would get back to me after lunch and a couple of hours went by and I had to call him again to find out what was going on. He said that it's the battery and that I could purchase one throught the dealership. I'd be damned before I gave them another cent. He said that they would not refund my money because the wiring they replaced was corroted and needed to be replaced. I was not about to argue so I asked for the corporate number and I will be filing a complaint as soon as I'm done writing this one. I should have stuck with Firstone in Longwood because they are reputable and have never failed me. Some much for giving the so called experts (dealership)your business. Save yourself the agony and money and dont' give GREENWAY JEEP on E. COLONIAL your busines. d More

Only needed a quick oil change and have worked with Penni before and as usual she was knowledgeable, friendly and attenttive. Talked to me about what they found in the checkup of my vehicle and asked me to b before and as usual she was knowledgeable, friendly and attenttive. Talked to me about what they found in the checkup of my vehicle and asked me to bring it back to speak with the head mechanic to verify the problem. As usual, always a joy to work with her. More

Andy Taylor has been my service representative for over 4 years and 2 vehicles and I have been able to count on him to keep on top of my service experience and even when something is not done correctly he ha years and 2 vehicles and I have been able to count on him to keep on top of my service experience and even when something is not done correctly he has handled it every time.Even though servive is not something you look forward to I feel like I can trust Andy will be thorough and honest while I'm there for what ever the problem may be. Thanks,Ed Hindle More

Mr. Andy Taylor was again just outstanding to work with. He is very customer orientated and is a major reason why I keep coming back to Greenway. Your service department quality of work is the other. Th He is very customer orientated and is a major reason why I keep coming back to Greenway. Your service department quality of work is the other. Thanks for opening the coffee area at 0730 in the morning. I miss not being able to order a breakfast sandwich, but it is hard to argue with free coffee and cookies. Thanks for the wireless internet too. Makes it possible for me to service my truck during the weekdays. More

Mr.Aaron Horowitz was absolutely helpful! My husband was involved in a crash and the insurance company referred us to a body shop and some of the repairs needed a follow up diagnostic and he assisted with p involved in a crash and the insurance company referred us to a body shop and some of the repairs needed a follow up diagnostic and he assisted with patience and full open communication all around. Dealing with car repairs and going back and forth from body shop to dealer can be stressful with kids and he assisted as best he could easing the stress levels. I went back 3 times in a little over a months time. He should be appreciated as your employee because customer service in many different stores etc. have disappeared! Thank you again Aaron Horowitz! If it wasn't for you I wouldn't deal with any dealer! More

I was visiting some friends in Orlando last weekend when my 2000 Dodge Stratus started making a weird noise. My friends suggested that I go to Greenway because they've had good experiences with them in the my 2000 Dodge Stratus started making a weird noise. My friends suggested that I go to Greenway because they've had good experiences with them in the past. So I took it in and Aaron Horowitz was the first person I talked to, and the only one I needed to talk to. He provided great service and even gave me his personal cell phone in case I had any questions and couldn't reach him directly from the dealership. Needless to say I didn't have to use his number because he would call me and update me when there was news on my car. I'm from south Florida, so I'm used to having to call the dealer/shop over and over to get any information on my car. This is by far the best experience I've had with a dealer when I needed my car repaired and it's owed completely to the service I received from Aaron. More

I have returned here several times for scheduled maintenance and warranty work so there have been now real challenges. Cost has not been an issue because of what has been done. My only concern has maintenance and warranty work so there have been now real challenges. Cost has not been an issue because of what has been done. My only concern has been time involved. I had an 8 a.m. appointment for a warranty recall that said should take 45 min. and I also scheduled "express lane" service. It took 3 hrs to complete the jobs. Fortunately I know to take reading material, etc. As a retired teacher who does not believe in grade inflation, my 5 ratings are reserved only for the exceptional. More

We have brought our car multiple times for service and have dealt with Tom Montano in the service center. He is also friendly, honest and straight forward. When he tells you he will call- he does- when have dealt with Tom Montano in the service center. He is also friendly, honest and straight forward. When he tells you he will call- he does- when he tells you the car will be ready- it is. He is dependable and reliable. The service staff in all is pretty friendly and willing to help you out. I would recommend the service center and ask for Tom- you won't regret it. More

Dear Sirs, I have been receiving service coupons from Dear Sirs, I have been receiving service coupons from Greenway for a number of years. Because of the distance from my house, it is just not convenien Dear Sirs, I have been receiving service coupons from Greenway for a number of years. Because of the distance from my house, it is just not convenient for me to travel to Greenway to have service performed. I usually do my own servicing. However, this week I happened to be in the vicinity due to business and decided to take advantage of a recent oil change, tire rotation, and inspection coupon. So I dropped in into the express lane. The Advisor was very nice, very professional. I explained that I needed an oil change and that I had a coupon for all three services. He seemed pleased that I had a coupon and proceeded to check the vehicle in. All was well. I went into the customer lounge looked around at all the amenities. Before I knew it, my jeep was moved, apparently into the service bay. It wasn't very long. The person I assume was the service tech announced for me and said my car was ready and that "everything looks great". I paid my bill and was on my way. Only when I got home did I read the "Know your vehicle report" did I find issues. 'Air cleaner element' - Found dirty. I replaced this 5000mi ago, and today it (IMHO) still looks 'virginal' white. Did he really look at it? 'Tires' - all were either 5/32 or 7/32. "All tires abnormally worn" - This jeep has just under 20,000mi, and been relatively babied in it's operation. All tires apparently are wearing equally. This sounds like a design problem. Here is where I am really upset... Inspection recommendations 'Replace air filter' "Declined" I was never approached about this. 'Perform four wheel alignment' "Declined" Again, I was NEVER approached about this. 'Rotate tires' "Declined" Excuse me? The coupon included rotation. This was on the major reason I came in here in the first place. Never approached, so how could have I declined this? How can the service tech say "everything looks good", yet remark all of this in the review? ADDED 13:11 - Just checked the oil level for giggles and found it was almost one full quart over full. Now I shouldn't even drive my car until I can drain this overage, lest I damage my catalytic and/or other components. Added 8/9/2011: It has almost been a month. No reply what so ever by this dealer. Not a day goes by that I don't think back and wonder whose Wheaties did I xxxx in to rate this level of service and/or (lack of)response? I don't recall screaming or yelling at anyone before, during, or after the servicing. It was late in the afternoon. Perhaps the kid was in a hurry to get out of there. But that is just congecture. I may be only one person out of all these positive reviews, but I cannot be the only one with a sour servicing experience by this place. At least in my my own mind there has been a positive outcome to all of this. I will never purchase a vehicle, new or otherwise from the Greenway family of dealers, and I will tell of my experience to all who would bear to listen. Petty perhaps, but everyone has a button somewhere. More