Greenway Dodge Chrysler Jeep - Service Center

First Oil Change 2015 Ram 1500 3.0 Ecodiesel Longhorn I went in for 1st oil change for my 2015 Ram 1500 3.0 Diesel I wanted synthetic oil and I was very specific about that and they explained it would cos I went in for 1st oil change for my 2015 Ram 1500 3.0 Diesel I wanted synthetic oil and I was very specific about that and they explained it would cost 29.99 more for upgrade I agreed and waited 2.5 hours later my truck still was not even in the garage, finally they bring the paper work and tell me it was no extra charge, It didn't make since so I went to dinner and it bugged me something was not right I called greenway's parts dept talked to Gabriel gave him the part # on the invoice and he told me it was standard oil not Syn I was mad not only did the service writer lie to me about the oil my service plan that I received from Daytona Dodge Ram included the synthetic upgrade. Then I spoke to Tom Tempesta Fixed Operations Director and explained the problem wile inconversation the service writer comes in and with great pride hold up the gallon jug of 15w 40w conventional oil and says this is synthetic I said you idiot synthetic only comes in quarts not gallons go ask your parts manager Gabriel So Tom said I will replace the oil I said to use the 5W 40W they changed the oil I drove off and remembered they did not change the filter I went back and they changed the filter but they never changed the original filter there should have been 2 filters in the drain tub and there was only 1 and the new one in the box THEY NEVER CHANGED THE ORIGINAL FILTER I was pissed. It gets better I get home after a wile I'm still mad they never changed my filter who goes home and checks there filter nobody how many people has this happened to so as I'm writing this out I look at my invoice and see they put in 5W 30W not 5W 40W that the manufacture Ram calls for and I said I wanted wile in the stock room after 5 hours at GREENWAY they still did it wrong now I have to go back and have them change the oil for the 4th time and the filter 6 hours to get a oil change right I paid $61,000 for this truck I have spent over $200,000 at GREENWAY in 10 years and this is how they treat me NOT AGAIN NEVER WILL I GO BACK AFTER I MAKE THEM DO THE JOB RIGHT. The Truck came with 15W 40W any idiot knows you never change from 40 to 30W DO YOUR SELF A FAVOR WATCH THEM DO THE JOB TO REALLY KNOW WHAT THE HECK THEY ARE DOING TO YOUR VEHICLE. OR JUST DONT GO TO GREENWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Horrible Customer Service in Parts and Repair Yesterday we had to take our Chrysler van in because while we were in the expressway our tire blew due to a tire defect. It ripped out our bumper alon Yesterday we had to take our Chrysler van in because while we were in the expressway our tire blew due to a tire defect. It ripped out our bumper along with the wheel well, the fuel filler tube and housing around gas door and we also had them put on two brand new tires because we didn't want to take a chance of the other back tire blowing out as well. They said after the repairs they would take it over to the body shop to see how much it would cost to fix the bumper if they couldn't fix it themselves. At that time they said there was a chance they might be able to fix the bumper since it was only the driver's side that was hanging. They called this morning to tell us it was all ready to pick up. I went there to pick it up and the service employee showed me where they put the bumper back on with chicken wire. I said they were supposed to take it over to the body shop if they couldn't fix it themselves and he argued with me saying that my husband said that he only wanted it "secured" not fixed. I was there at the time and know what my husband said and there is no way either of us would have wanted the bumper to be just "stuck" on with chicken wire because it is unsafe. He said that the body shop wouldn't be able to get to it for a couple of days. I told him I wanted it looked at and an estimate. He reluctantly went and got one of his workers to drive it over to the body shop and have them glance at it and bring it back. He got my e-mail and said he would e-mail me back the estimate when he got it. I asked him if it was safe to drive home that way and he said it will hold on for a little while. So I slowly drove home and when I got home I looked at it and it is hanging on. I don't see HOW Greenway would allow me to drive such an unsafe car on the streets where it may endanger others, but he didn't seem to care one way or another. In fact he made me feel like I was being a pain and that he just wanted to get me out of there. BAD DEALERSHIP!!! More

This dealership was hired to fix the problem I was having on my dodge 1500. Long story short they charged over $400 and didn't resolve the problem. Even worse than that they ran tolls while they were returni on my dodge 1500. Long story short they charged over $400 and didn't resolve the problem. Even worse than that they ran tolls while they were returning my truck and won't pay the fines. I have sent the receipts to the service rep, the service manager, and the service director. No resolution yet. This was in Nov 13 today is Mar 14. Don't go to this dealership. More

First I'd like to mention I've always had an issue with the Greenway Service department. It is one of the more poorly run processes from an efficiency standpoint. However, as I Jeep owner, I'v issue with the Greenway Service department. It is one of the more poorly run processes from an efficiency standpoint. However, as I Jeep owner, I've continued to give them my business... Well, until today. I arrived at 11am for my oil change, which I made an appointment for. By 11:10, no one had come out to assist me so I went inside to confirm this was still the protocol. It's always a guessing game there because there is not a single sign or person to tell you what to do. Once I went inside, the two woman by the door who were Greenway employees were too busy talking poorly about a customer complaint for me to bother them. I moved to desk three where the gentleman at the desk advised me I needed to wait by my car and someone will be with me. I will mention he was very polite and professional and I apologize I didn't get his name because he isn't the reason I'm not ever going back. I proceeded to go back by my car and wait. At 11:20, a gentleman came by to "call in" that I was waiting. At 11:30, he came back and asked if I would pull my car up a bit but still no one was actually coming to take my car. At 11:35 I left. Aside from them completely defeating the purpose of an appointment, I have never seen so many people walk around unaware of their customers. It has never been and easy process to work with the Greenway Service department as I outlined above, but they actually made it appear that I was putting them out by bringing them my business which after 35 minutes, it became apparent they didn't want. I would also like to mention that I purchased my Jeep there, which they have also lost the potential for future business from me. Any company that can have a department that is that poor clearly isn't a company I want to do business with. More

Dave Pittman was great to deal with and work with in the service dept. It was our first meeting with Dave and it was a great expierence. We would recomend Dave and the Greenway Dodge Service for all your re service dept. It was our first meeting with Dave and it was a great expierence. We would recomend Dave and the Greenway Dodge Service for all your repairs, we had our Cherokee in for some repairs that we thought might get a little expensive and we were pleasently surprised. Thanks and keep up the great work. Kyle More

I have bought two cars through Greenway and have taken both there to be serviced for any and all services they have needed. Up to a few months ago, I was very happy with the dealership and would have give both there to be serviced for any and all services they have needed. Up to a few months ago, I was very happy with the dealership and would have given and did give them rave reviews A while back, though I purchased a rewards card through the service department. I paid 24.95 for the card and at each service received 5 percent back into an account that could then be used for future services. There was no time limit (not an annual membership or similar). On my last visit however, I was informed that the card (which I had purchased) along with all cards in the program were canceled. They said the program had "run its course" When asked about the earned money I had in the account they said that was gone as well. They did however say that a program like this may be offered in the future and if it was, I would be welcome to purchase another card. I would be very careful of a dealership that will sell you something and then take it back (and have the gall to offer to resell it to you in the future). By their duplicitous policies, they have turned a promoter of their dealership into a detractor. More

Penni Delgado has been my service advisor since I started Penni Delgado has been my service advisor since I started coming back to Greenway for services. She has been professional, honest and straightfo Penni Delgado has been my service advisor since I started coming back to Greenway for services. She has been professional, honest and straightforward in my dealings with her. She is the reason that I continue to use Greenway for my Jeep Liberty servicing. My past experiences with Greenways service department were filled with frustration at the wait times (12 hours one time to resolve a low tire pressure light showing on the dash. This was on the day before Thanksgiving a few years back, with family in town waiting at the house.........the issue turned out to be the spare tire on the back of the Jeep was under inflated. Unbelievable), the indifference displayed by the service advisors, the lack of responsibility assumed by the service department in problems associated with the vehicle while under warranty and the costs associated with having the vehicle fixed or serviced. I quit bringing my vehicle to the dealer for a number of years. I had to bring it back this past year due to failing window brackets which is when I started working with Penni as my service advisor. As stated above, these experiences have been a 180 degree change from the past. Thank you Penni for being such a prime example of what customer service is supposed to be like. Thank you for your attention to detail, professionalism, communication skills, willingness to listen and resolve issues in a timely manner. We will keep coming back to Greenway as long as Penni is our advisor. More

The past two weeks I've been so stressed with the passing of a friend, barely working and the stress of moving, and all the things that can go wrong with moving went wrong in my case. So when my front passen of a friend, barely working and the stress of moving, and all the things that can go wrong with moving went wrong in my case. So when my front passenger window just fell into the door and wouldn't go up on a rainy day, I felt in disbelieve that things can possibly go so wrong. I brought my Chrysler the next morning to the service center and met Stephen Paul. He was so patient with me while I was trying to figure out with my boyfriend on the phone whether it would be cheaper to go to an auto body shop we were familiar with for being cheaper instead of a dealership since the news that it would cost anywhere from $350-$400 was something my boyfriend and I could not afford. I only had an extended warranty on my power train and couldn't find that it would be covered by it. I decided to let the services center fix my window and try to figure out if to put it on a credit card or ask for a loan from our parents, which is something that we have never done. On top of all this I had to be at work by 12:15 but my job said I can come in at 1:15. By the time I decided to fix it at the dealership it was around 11:00, and Stephen said he will try his best to get it done by 12:30, but knowing how busy they were I was not holding my breathe.What I didn't know was that the whole time I was waiting for the window to get fixed, Stephen was trying to figure out a way for my extended warranty to cover my repair. Stephen came back with great news that he got my warranty to cover my repair, so of course I started to cry. He made such a difference that day for me, I was smiling again. I gave him a hug! And I was out of the dealership with all my windows up by 12:10. I will be coming back to see Stephen Paul. By far the best experience anyone can have at a dealership. More

Aaron is a fine young man. He has great customer service Aaron is a fine young man. He has great customer service and works hard to get the best prices possible for the job. I recently took my truck in Aaron is a fine young man. He has great customer service and works hard to get the best prices possible for the job. I recently took my truck in for repairs and Aaron took control of the whole thing. He made sure i was informed through out the day about the repair to my truck. The job was done well and I am happy with the result. I am a regular customer at Greenway, and i feel that Aaron and the whole service team at Greenway do a great job. KEEP UP THE GOOD WORK!!! Sheldon G. Songui More

I took my car in for a bad wheel bearing. They also found that I had a bad thrust engine mount. Stephen Paul, the service rep took care of dealing with the warranty information. I waited for my vehicle in a that I had a bad thrust engine mount. Stephen Paul, the service rep took care of dealing with the warranty information. I waited for my vehicle in a very comfortable room. There was free snacks and beverages and three different TV viewing areas. I basically walked in, waited and left. No hassles. More