Greenway Dodge Chrysler Jeep - Service Center

4 oil change scam I bought the 4 oil changes for I think about $70 a year and a half ago. I used the first one there, no problem. They said that it was on my VIN numbe I bought the 4 oil changes for I think about $70 a year and a half ago. I used the first one there, no problem. They said that it was on my VIN number and I could use anywhere. Well, to my surprise you can't. I moved and I can not use at any other dealer. They say that it had to be put into the chrysler system and Greenway didn't do that. So, as I stand in front of the dealer in Venice Fl he said it is not in the system and I must pay for the oil change. I call Greenway Dodge as I'm standing there and they say that I have 4 oil changes I ask are you sure and she said yes. I ask if the Venice service guy want to talk to them he said no, doesn't matter if it's not in the system he can't do anything about it. Then I tell the Greenway service person to check again and she then says that my VIN number has been assigned to a different name a "Joe somebody" and I don't own the car anymore. What are you kidding me. I tell her to forget it and hang up. Both dealers are idiots and I am sorry I bought a Dodge. Everytime I try to have something done at any Dodge dealer it is nothing but a hassle. Arrggg...... I have learned my lesson. $75 oil change and NEVER BUY a Chrysler Dodge product again! More

Horrible Service Dept What is the use of making an appt to have service when they have no intention of keeping the time. 2.5 hours for an oil change!!!! Are you kidding me! What is the use of making an appt to have service when they have no intention of keeping the time. 2.5 hours for an oil change!!!! Are you kidding me!!!???? And when I asked the status of my car, I got an indifferent look and a glance a glance at a watch. The response...a shoulder shrug and "15 or 20 minutes". Not a "I'll check on that sir, or a let me see what the hold up is". If it weren't for the fact that I purchased the maintenance program when I bought the car, I would NEVER come back here again!!! More

Service Department Has to be the WORST! going back to CHEVY! Hello, I have contacted the Service Department as well as HQ for Dodge. I am expecting a phone call from the GM or Area Manager. I have second opin Hello, I have contacted the Service Department as well as HQ for Dodge. I am expecting a phone call from the GM or Area Manager. I have second opinions, doctor notes and have read and gathered the reviews/ complaints from what apparently seems to be the normal for this particular Dodge dealership. I have a file number and will be happy to provide that upon call. However, I am posting here to let everyone know exactly what happened. I don't want anyone to go through what I have went through. I will professionally continue to spread word about the service department of this dealership until action is taken including legal routes for negligence. I won't post all of the details but you will also see my review amongst other places. I took my Dodge Charger R/T in in March. I let them know that upon starting my car, the hood popped, white steam came from the vents and fluid splashed all over my garage floor with no hints of anything wrong. No light or anything. This car does not even have 35000 miles on it. A tow truck came and they let me know it would be a couple days until it was fixed. I got a call saying they put in the radiator, which was what busted and I could pick it up. Fast forward to Tuesday, I pick it up and thank them, then leave. Pulled down the street, filled up the gas tank (I have receipts showing that my gas was always the same and never had an issue). Immediately the car fills up with an overwhelming gas smell. I call and ask to take it back but no one was available as it was late in the day. I make it home and bring it back it the following day. The tech Royce lets me know that I would be charged for inspection and then maybe looking at $400 then they wouldn't charge me for the inspection fee. I let them know about the warranty, tell them it was not conducive for me to bring my car and leave it again as I am in the Military and my son has to go to school. I leave and ten minutes later Royce calls me and asks me where I got gas. I told him Wawa and he goes to say, "You left your gas cap at Wawa" I say, "I don't have a gas cap." He says, " You think you don't but you do." I say again, "I do not have a gas cap. The rubber stopper is on the door and the metal cover cannot be moved..." he interrupts again and says, "You have a gas cap, I'm trying to tell you, you have a gas cap." At this point, he is getting irritated and I am just appalled that he would be classified as a certified service tech when it is almost common knowledge that Dodge Chargers 2011 and newer have no gas cap! I ask him to look it up and call me back. Ten minutes later, he calls back and he goes, "You overfilled it." Again, I say, "No I didn't, can you please look further into the issue." He says, "I don't know if you did it or someone else but I'm telling you, you over filled it." I let him know time was not an issue but I really needed my car looked at. He says, "Come get your car" and hangs up. P.S. I have voicemails :). I go pick up my car because obviously I am not getting what I need addressed, addressed. I park the car in the garage and oh, look...mini leaks from the back of the car :). I say, "Okay, well let me call again." I call and they said "No leaks were noted"... Alright, so I am being called a liar again? Great. A few minutes later my carbon monoxide alarm goes off, so I turn it off and pull the car outside my garage. My son starts to tell me he a headache and doesn't feel too well. Call the doctor and we both have mild symptoms of intoxication which I knew as I am also in the medical field but I needed it documented. They said they ran the car so the excess gas would burn off and it was safe to drive, no charge. But my check engine light is still on. Then it starts blinking. Fast forward, I am without a car until another service provider could get me in. I asked a military car provider and Pepboys. I got it to Pepboys and they were a little hesitant at first, I mean if the service provider can't see anything, then there must be nothing right? To make this part shorter, they found a leak in my tank and the gas is pooling inside my car in my fuel pumps located under my son's carseat in the backseat... ---- I have pictures and an invoice. I get it fixed right away because obviously it isn't safe to drive at this point and I can't take it back to my house because it's fumes are a health hazard. I called to talk to the manager and she basically said at first, "No one was seriously hurt, so you have no reasons to press charges." So, you want me to die before I press charges? From a medical point of view, you can sue a doctor before you are seriously hurt or near death. Looking at your background, I can see that my experience was nothing out of the ordinary. And that drives me even more because I will not stop action is taken and that your CUSTOMERS get the service they deserve. According to the Dodge website it says "Customer Service is our number one priority." Well where in this was it your number one priority, Dodge? More

Tommy Gallagher WORST SERVICE MANAGER Greenway says this is normal on a month old vehicle. What? Tommy Gallagher horrible service manager.. Didn't even looked at me while taking. Iwouldntw Greenway says this is normal on a month old vehicle. What? Tommy Gallagher horrible service manager.. Didn't even looked at me while taking. Iwouldntwantmydealershiprepresentedbythisguy. More

Service Department After giving it 11 days, I have to finally resort to posting this to your page... Sadly enough Chrysler Group has been trying to contact your service After giving it 11 days, I have to finally resort to posting this to your page... Sadly enough Chrysler Group has been trying to contact your service department since the 15th of January and you have not returned their calls... I have also attempted to contact your general manager several times and have not been called back... It's pretty sad that it has to come to this. On the 14th of January I picked up my 2015 Jeep Wrangler from your dealership... The service advisor refused to cover a rear main seal leak since there was sand in the area, then charging me over $1000 for the service. After speaking to Jeep, they agreed sand or debris would not cause a rear main seal to go out... Hence my complaint to Chrysler Group... After I got the jeep home, I realized your service department didn't put the exhaust back on when they removed the transmission... So the exhaust was just hanging there... Thank goodness it didn't catch on fire.. I had to fix that since no one can return my call or Chrysler Group's... And yes I have pictures and a video. On top of that, they did not put the wire over the engine back in place, so they're just dangling loosely. Unfortunately, the list does go on... They didn't put the transmission dipstick back in place, it was hanging a fourth of the ways out... By time I saw it, it had collect dust/sand on the dipstick.. Hopefully, nothing got in the transmission... They didn't even put the plastic cover back on the top of the engine... It was just laying there. They also was supposed to change the oil, but they couldn't even put the sticker in the window letting me know when it needs to be changed again... As far as I know, the oil wasn't even changed.. Lastly, they attempted to charge me to change my differential fluid $300... I refused that service because I knew it was clean... Guess what, when I got it home I checked it and it was clean... So your service department attempted to scam me.. You can only image what my thoughts were at that point... At this point, if this can't be resolved, I will post this on every social media page and review page there is... It's completely ridiculous to think that a dealership wouldn't even call back their own corporation over an issue... How about you quit avoiding this issue and fix it???? Chrysler Group asked that I inform you to call them at 1-877-426-5337 if I can reach you... Which at this point it's hard to tell.... More

The Service Center Is Horrible I have had quite a few bad experiences with their service center! To make a long story short...they had to replace the GPS/radio about 3 times; it too I have had quite a few bad experiences with their service center! To make a long story short...they had to replace the GPS/radio about 3 times; it took me taking it in for a noise on the front driver side 3 times before they actually found the problem. But all these things were not an easy thing to deal with, even having the top of the line warranty that I pay monthly! The worse experience was last week when one of my tires blew off my van while I was driving! If Inwould have been driving on the high way, I would not be here writing this review! I wish I can post the pictures from the accident! More

Making an appointment means nothing. My warrantied 2013 Ram 1500 was dripping motor oil, so I called Greenway and made a Saturday morning appointment with John. I arrived for the appointm My warrantied 2013 Ram 1500 was dripping motor oil, so I called Greenway and made a Saturday morning appointment with John. I arrived for the appointment only to be told no one would be able to look at my vehicle until Monday. Frustratingly, I had to find a ride home (40 min. away) and leave the vehicle over the weekend. By late afternoon on Monday, I hadn't heard from Greenway, so I called for an update only to be told they didn't have my truck, and they insisted that I must have left it at a different dealership. I gave them my VIN number, which still didn't help them find my vehicle. They said they'd have to physically walk around to find it. When they finally found it, they admitted they had logged it in under someone elses name. Turns out, Hurley Chrysler (who did the last oil change) had installed the wrong oil filter. A simple fix, so why the long wait when I made an appointment? I never got any explanation. When I popped the hood to personally check the oil later that day, I immediately noticed my battery cover lying upside down in the engine compartment. This was my first and last time I will ever visit Greenway. In fact, I had so many problems with the vehicle AND Chrysler dealerships, I ditched the Ram for a Toyota and so far couldn't be happier! More

No inspection report I brought my daughter's Chrysler PT Cruiser for a service and oil change. When she collected it, she was not given a copy of the inspection report and I brought my daughter's Chrysler PT Cruiser for a service and oil change. When she collected it, she was not given a copy of the inspection report and only verbally told of brake and starter problems. I called several times asking for a copy to be sent or emailed but had no response. This is not the first time that this dealer does not respond to calls or emails. More

First Oil Change 2015 Ram 1500 3.0 Ecodiesel Longhorn I went in for 1st oil change for my 2015 Ram 1500 3.0 Diesel I wanted synthetic oil and I was very specific about that and they explained it would cos I went in for 1st oil change for my 2015 Ram 1500 3.0 Diesel I wanted synthetic oil and I was very specific about that and they explained it would cost 29.99 more for upgrade I agreed and waited 2.5 hours later my truck still was not even in the garage, finally they bring the paper work and tell me it was no extra charge, It didn't make since so I went to dinner and it bugged me something was not right I called greenway's parts dept talked to Gabriel gave him the part # on the invoice and he told me it was standard oil not Syn I was mad not only did the service writer lie to me about the oil my service plan that I received from Daytona Dodge Ram included the synthetic upgrade. Then I spoke to Tom Tempesta Fixed Operations Director and explained the problem wile inconversation the service writer comes in and with great pride hold up the gallon jug of 15w 40w conventional oil and says this is synthetic I said you idiot synthetic only comes in quarts not gallons go ask your parts manager Gabriel So Tom said I will replace the oil I said to use the 5W 40W they changed the oil I drove off and remembered they did not change the filter I went back and they changed the filter but they never changed the original filter there should have been 2 filters in the drain tub and there was only 1 and the new one in the box THEY NEVER CHANGED THE ORIGINAL FILTER I was pissed. It gets better I get home after a wile I'm still mad they never changed my filter who goes home and checks there filter nobody how many people has this happened to so as I'm writing this out I look at my invoice and see they put in 5W 30W not 5W 40W that the manufacture Ram calls for and I said I wanted wile in the stock room after 5 hours at GREENWAY they still did it wrong now I have to go back and have them change the oil for the 4th time and the filter 6 hours to get a oil change right I paid $61,000 for this truck I have spent over $200,000 at GREENWAY in 10 years and this is how they treat me NOT AGAIN NEVER WILL I GO BACK AFTER I MAKE THEM DO THE JOB RIGHT. The Truck came with 15W 40W any idiot knows you never change from 40 to 30W DO YOUR SELF A FAVOR WATCH THEM DO THE JOB TO REALLY KNOW WHAT THE HECK THEY ARE DOING TO YOUR VEHICLE. OR JUST DONT GO TO GREENWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Horrible Customer Service in Parts and Repair Yesterday we had to take our Chrysler van in because while we were in the expressway our tire blew due to a tire defect. It ripped out our bumper alon Yesterday we had to take our Chrysler van in because while we were in the expressway our tire blew due to a tire defect. It ripped out our bumper along with the wheel well, the fuel filler tube and housing around gas door and we also had them put on two brand new tires because we didn't want to take a chance of the other back tire blowing out as well. They said after the repairs they would take it over to the body shop to see how much it would cost to fix the bumper if they couldn't fix it themselves. At that time they said there was a chance they might be able to fix the bumper since it was only the driver's side that was hanging. They called this morning to tell us it was all ready to pick up. I went there to pick it up and the service employee showed me where they put the bumper back on with chicken wire. I said they were supposed to take it over to the body shop if they couldn't fix it themselves and he argued with me saying that my husband said that he only wanted it "secured" not fixed. I was there at the time and know what my husband said and there is no way either of us would have wanted the bumper to be just "stuck" on with chicken wire because it is unsafe. He said that the body shop wouldn't be able to get to it for a couple of days. I told him I wanted it looked at and an estimate. He reluctantly went and got one of his workers to drive it over to the body shop and have them glance at it and bring it back. He got my e-mail and said he would e-mail me back the estimate when he got it. I asked him if it was safe to drive home that way and he said it will hold on for a little while. So I slowly drove home and when I got home I looked at it and it is hanging on. I don't see HOW Greenway would allow me to drive such an unsafe car on the streets where it may endanger others, but he didn't seem to care one way or another. In fact he made me feel like I was being a pain and that he just wanted to get me out of there. BAD DEALERSHIP!!! More