Greenway Dodge Chrysler Jeep - Service Center

Excellent customer service by Henry D in service department Great customer service and knowledge by Henry Diaz in service department. After inspection, part was ordered and installed very quickly! All works gre Great customer service and knowledge by Henry Diaz in service department. After inspection, part was ordered and installed very quickly! All works great now with Durango. More

Excellent customer service Everyone was friendly and polite. I was informed of the status of my car repair. The driver was also polite and friendly. I will return for service in Everyone was friendly and polite. I was informed of the status of my car repair. The driver was also polite and friendly. I will return for service in the future. More

Fair price, great service, job well done Travis was great! He worked on providing me a fair price to help componsate other outside quotes I received. He kept me updated the whole way throug Travis was great! He worked on providing me a fair price to help componsate other outside quotes I received. He kept me updated the whole way through and ensured I was taken care of as soon as possible. More

Trickery It is the most deceitful place I have ever been to! The service department management is horrible, no costumer service at all !! They will tell you a It is the most deceitful place I have ever been to! The service department management is horrible, no costumer service at all !! They will tell you a price for your repairs but then when you go pick up your car it’s doubled or triple the amount that you were told originally, and the paper that says the price they gave you originally is hand written which means anything can be added! And when you try to question it they attack you. They did repairs on my parents car Told them a price and when my dad when to pick up the car he was given a completely different amount double of what he was told when he dropped off the vehicle. Them that week after, the car starts acting up and they have to take it in because the job they did was not done properly and instead of apologizing and making amends they wanted to do something worse to the car, but my bf knows about cars and he realized the repairs they wanted to do would just damage it more, and when he told them they needed to fix the mess they wanted to charge my parents again ... they are dishonest, it’s a scam ! More

Great service I use my truck everyday for work. David was awesome. He was able to get a difficult part in and get me back on the road I use my truck everyday for work. David was awesome. He was able to get a difficult part in and get me back on the road More

Quick & Easy Friendly and efficient service. They make every effort to ensure that you are understanding what is going on with your vehicle. The service tech's t Friendly and efficient service. They make every effort to ensure that you are understanding what is going on with your vehicle. The service tech's that write up the visit are top notch. More

Total disrespect This is a 2014 grand caravan unit that was in for a recall I doubt the recall was even made The dashboard was indicating “oil change “ it was not This is a 2014 grand caravan unit that was in for a recall I doubt the recall was even made The dashboard was indicating “oil change “ it was not the case. I am very careful with my maintenance. There was a sticker with the date of the last oil changed performed . Most likely it was a reset matter that it was never done. Dissapointing The airbag light indicator was also on You would expect a suggestion , a comment , something from the technician. Result ? None not even a recommendation The driver side harness unit was damaged , online price ? Around 120.00. Dealership quote : 520.00. Do you think that you would be encouraged to spend that money in a place that you simply do not trust It is a pity that a domestic brand is losing so much customer base to foreign brands Will I buy a dodge product on the future ? No What did I buy it in the first place ? Will finish to pay it in 24 months instead of 72 which is an abusive loan which should also be illegal and dealers should not exist in the first place What would I expect ? Someone from corporate caring about his job to contact me , offer a sincere apology and do something about the airbag light and the oil change notification More

Poor customer service The goal of Greenway service is to upsell all customers. They have no intention to help the customer. I've always described these people as thieves. The goal of Greenway service is to upsell all customers. They have no intention to help the customer. I've always described these people as thieves. This time I had a thermos of coffee in the car. Someone in the service department stole my coffee. They really are thieves. More

What a joke. I received a coupon the same day for 10% off service. The email said we missed you and your truck needs an oil change. I used the link to make an appo I received a coupon the same day for 10% off service. The email said we missed you and your truck needs an oil change. I used the link to make an appointment. When was time to pay i pressented the coupon and the cashier had no clue what to do and had to ask for help and seemed like nobody knew and they finally told me I needed to present in begging and doesn’t work on oil changes. They also said its only a couple of bucks anyway. WELL then if was only a couple of bucks you should have given to me instead of leaving me feeling tricked and unlikely to come back. But dont worry i will tell everyone i know. Ridiculous. More

Deceptive Sales Practices Greenway Jeep Dodge engages in deceptive sales practices. I asked for a quote on a 2” hitch receiver to enable me to put a cargo rack on the back of m Greenway Jeep Dodge engages in deceptive sales practices. I asked for a quote on a 2” hitch receiver to enable me to put a cargo rack on the back of my Jeep. I showed Royce Thompson and a man in parts a picture of the cargo rack from the Quadratic website. I couldn’t have been clearer on what I wanted. Royce Thompson gave me a quote for the hitch receiver and a wiring harness. It was presented in a manner that led me to believe it was a package. I don’t know a lot about cars... I have never put a hitch receiver on or owned anything towable. I thought that I must need to have a wiring harness with a hitch receiver for it to be legal. Again the wiring harness was presented to me as a package. I agreed to have the receiver and the wiring harness installed which involves 4 hours of labor for a cost of over $900. After thinking about it I googled “Do I need a wiring harness with a hitch receiver?” It was clear that I didn’t need to have the wiring harness installed. After discussion with Royce Thompson I only had the hitch receiver put on. The cost of service was $660. At no time did I indicate I would be towing anything. I was almost sold something I didn’t want or ask for. The big deception was in how it was presented. It was presented as a package not as a separate optional purchase to a hitch receiver. I will be filing a complaint with the Florida Attorney General’s office. Your organization is not honest, fair or decent. The sales practices that you engage in need to be known. I can only imagine how many people are taken advantage of. Needless to say, I will take my business elsewhere. More