Greenway Dodge Chrysler Jeep - Service Center

I have a Jeep with a "Lifetime Warranty" that has been in the shop multiple times and it always takes an an extremely long time to service. I'm told that Chrysler no longer has enough staff to support the c the shop multiple times and it always takes an an extremely long time to service. I'm told that Chrysler no longer has enough staff to support the claims process and that's why it takes so long. As of today, my Jeep has been at Greenway for weeks with no end in sight. I also made an appointment for my RAM 1500 two weeks in advance and clearly stated the service need, only to arrive and be told parts are not available and another appointment is necessary. Funny how the finance people always strong-arm you into buying these warranties, but try to get service once you have one. If I ever do get my Jeep back, I will never buy or service a vehicle here again. More

I recently brought my truck into your dealership to address a significant tire issue. The rear tires were not only dangerously bald but also exhibited an unusual wear pattern. This problem had persiste address a significant tire issue. The rear tires were not only dangerously bald but also exhibited an unusual wear pattern. This problem had persisted for approximately eight months. Despite my concerns, the service department initially concluded that there was no issue with the axle. However, I pointed out that the truck was also experiencing problems related to a recent national recall, which they claimed to have previously addressed. The service manager assured me that they would investigate the issue further and take appropriate action. However, when I returned to the dealership the following day to retrieve my truck, the front desk attendant informed me that they did not have my paperwork. She then went to speak with Jean Petit-Frere, the service advisor. I overheard their conversation from a nearby position. The front desk attendant informed Jean Petit-Frere that I was waiting for my truck and needed the paperwork. Jean responded by saying, "Tell him to wait in the lobby. I'll get to it when I get to it." This unprofessional behavior was particularly frustrating as I was already running late for an important meeting. I am deeply disappointed by the service I received at your dealership. The service department's lack of attention to detail and Jean’s unprofessional behavior have completely eroded my trust in Greenway Dodge. I will not hesitate to discourage others from doing business with your dealership as long as he remains on your team. I hope this feedback serves as a wake-up call for your management. It is imperative that you address this issue promptly to ensure that future customers do not suffer the same negative experience. Shawn More

Worst experience I have ever had with a dealership. Had my SKIM go bad on my older Jeep and none of the dealerships near me had the tool needed to fix the issue. Called Greenway and they assured me on Had my SKIM go bad on my older Jeep and none of the dealerships near me had the tool needed to fix the issue. Called Greenway and they assured me on the phone that they had what was needed and could do the work. I spent 200 dollars to tow it from Titusville to them and they called me the next day and told me "oh we don't have that tool and we can't even communicate with your Jeeps computer. Let me see if I can find out what's wrong and fix it the right way." Keep in mind I had put on my service ticket that the SKIM module was bad. I got a call back almost 3 hours later with a tech telling me, "We figured out what is wrong, the SKIM module is bad, but its discontinued so we can't fix it." Now I have had to have it towed back to my house in Titusville costing me another 200 dollars and the dealership has done nothing to rectify this after lying about their capability and costing me 400 dollars in total just towing my car to and from them. I will never trust this dealership again with my business. Their service department didn't even know where my keys were when I came back to get them. More

Mr Casey service advisor in the service department had solved complex logistical situation I had with the maintenance of my vehicle. Mr. Casey Unwavering support and customer service had left a great impr solved complex logistical situation I had with the maintenance of my vehicle. Mr. Casey Unwavering support and customer service had left a great impression on my family. He is shown that he can handle unlimited situation under distress. Encapsulating the whole fiasco, his actions has demonstrated that he can handle and manage stress while enhancing customer service. He is a great asset to your operation. Excellent candidate to be considered as a manager. That is my observation as a retired Officer in the Army. Kudos More

Horrible customer service. Don’t waste your time with the service department. Needed a simple question answered, Three calls in and message left for a supervisor and no cal Don’t waste your time with the service department. Needed a simple question answered, Three calls in and message left for a supervisor and no call back. More

I decided to give Greenway a chance, also I don't know many experienced mechanics around the area, so I wanted it done right the first time. Communication started off great, but I'm now going on 3 weeks a many experienced mechanics around the area, so I wanted it done right the first time. Communication started off great, but I'm now going on 3 weeks and noone will answer my texts, try to call and get put on hold for 25 min. and then hung up on. Overpriced and tried to tell me things were wrong with my vehicle that I know were not the case. This will be my first AND last time at this dealership. I guess I'm going to have to waste gas and drive down there to get things straightened out! Update..as I was typing, they tried to say the parts catalog had a misprint and that it was going to cost an extra $250..not what I agreed to and not what I'm paying! Don't waste your time with these people!! More

Amazing sales Department ! !!! Worst customer service I have ever experienced. Going there today to get closure on our needs. I’ll definitely let you know how it goes So far !!! Worst customer service I have ever experienced. Going there today to get closure on our needs. I’ll definitely let you know how it goes So far 45 min on hold no call backs They said drop it off we can diagnose look at in in 3 days then repair it. The personal touch ends after you drive away Are you kidding me!!! More

I recently took my vehicle to get it serviced. When I received my vehicle after almost a week, I found that someone from the service department STOLE my property out of my car and they insinuated When I received my vehicle after almost a week, I found that someone from the service department STOLE my property out of my car and they insinuated that I was lieing. One of the service managers stated That no one from the dealership would steel anything. If you take your vehicle to get serviced make sure you take all your stuff out of your car. If not it will be missing when you get your car back. More

If you want a service center that can have your vehicle for 3 weeks and no communication unless you call or go to the service center to check on status, this is the service center for you. The rumor that d for 3 weeks and no communication unless you call or go to the service center to check on status, this is the service center for you. The rumor that dealership service centers are horrible this one proves it true. If my truck wasn't under warranty I would not be taking it back. More