Greenway Dodge Chrysler Jeep

Paul was fantastic! He was very patient. Unless he had something to say, he didn't talk much...which is fine with us. All too often you get stuck with a car dealer who is scummy & won't shut up & you can something to say, he didn't talk much...which is fine with us. All too often you get stuck with a car dealer who is scummy & won't shut up & you can't wait to get away. Not Paul...we actually enjoyed our car purchasing experience! He truly put the work in for us & we are extremely glad we drove all the way to Greenway for our purchase. More

We have brought our car multiple times for service and have dealt with Tom Montano in the service center. He is also friendly, honest and straight forward. When he tells you he will call- he does- when have dealt with Tom Montano in the service center. He is also friendly, honest and straight forward. When he tells you he will call- he does- when he tells you the car will be ready- it is. He is dependable and reliable. The service staff in all is pretty friendly and willing to help you out. I would recommend the service center and ask for Tom- you won't regret it. More

I recently purcased a Dodge Dakota from the dealership and was told it would get 14-19 miles to the gallon, if I get 10 i'm lucky. I also was told that if I had any trouble with the truck by Craig that co and was told it would get 14-19 miles to the gallon, if I get 10 i'm lucky. I also was told that if I had any trouble with the truck by Craig that come to him and he'd take care of it. The first week I had the truck the check engine light came on. They just told me to undo the battery cable and reset it. Well it worked, and I have to reset the Check engine light almost weekly. I was told it would be expensive to have it fixed. I decided to trade the vehicle in yopu would think they would try to work with me, I was even trading down and they wanted me to come up with another TWO THOUSAND dollars on a vehicle that was priced Two thousand less than mine. I've purchased over 15 cars and trucks in my life and this is got to be the worst dealership I've ever encountered. More

We are sooo very glad we had Jim Frana as our salesman. He really listened to what we were looking for in an SUV and he, with lots of hard work on his part, found us the vehicle of our dreams. We know that He really listened to what we were looking for in an SUV and he, with lots of hard work on his part, found us the vehicle of our dreams. We know that he is new to the business but feel that he did an outstanding job and really put his all into finding us the right vehicle. He also spent a lot of time showing us all the special features of our new car and that was very much appreciated. Jim is fantastic in our book. More

Dear Sirs, I have been receiving service coupons from Dear Sirs, I have been receiving service coupons from Greenway for a number of years. Because of the distance from my house, it is just not convenien Dear Sirs, I have been receiving service coupons from Greenway for a number of years. Because of the distance from my house, it is just not convenient for me to travel to Greenway to have service performed. I usually do my own servicing. However, this week I happened to be in the vicinity due to business and decided to take advantage of a recent oil change, tire rotation, and inspection coupon. So I dropped in into the express lane. The Advisor was very nice, very professional. I explained that I needed an oil change and that I had a coupon for all three services. He seemed pleased that I had a coupon and proceeded to check the vehicle in. All was well. I went into the customer lounge looked around at all the amenities. Before I knew it, my jeep was moved, apparently into the service bay. It wasn't very long. The person I assume was the service tech announced for me and said my car was ready and that "everything looks great". I paid my bill and was on my way. Only when I got home did I read the "Know your vehicle report" did I find issues. 'Air cleaner element' - Found dirty. I replaced this 5000mi ago, and today it (IMHO) still looks 'virginal' white. Did he really look at it? 'Tires' - all were either 5/32 or 7/32. "All tires abnormally worn" - This jeep has just under 20,000mi, and been relatively babied in it's operation. All tires apparently are wearing equally. This sounds like a design problem. Here is where I am really upset... Inspection recommendations 'Replace air filter' "Declined" I was never approached about this. 'Perform four wheel alignment' "Declined" Again, I was NEVER approached about this. 'Rotate tires' "Declined" Excuse me? The coupon included rotation. This was on the major reason I came in here in the first place. Never approached, so how could have I declined this? How can the service tech say "everything looks good", yet remark all of this in the review? ADDED 13:11 - Just checked the oil level for giggles and found it was almost one full quart over full. Now I shouldn't even drive my car until I can drain this overage, lest I damage my catalytic and/or other components. Added 8/9/2011: It has almost been a month. No reply what so ever by this dealer. Not a day goes by that I don't think back and wonder whose Wheaties did I xxxx in to rate this level of service and/or (lack of)response? I don't recall screaming or yelling at anyone before, during, or after the servicing. It was late in the afternoon. Perhaps the kid was in a hurry to get out of there. But that is just congecture. I may be only one person out of all these positive reviews, but I cannot be the only one with a sour servicing experience by this place. At least in my my own mind there has been a positive outcome to all of this. I will never purchase a vehicle, new or otherwise from the Greenway family of dealers, and I will tell of my experience to all who would bear to listen. Petty perhaps, but everyone has a button somewhere. More

I am a three time repeat customer, purchasing one Chrysler Aspen and two Dodge Durangos. I am pleased to announce that I will be returning for a fourth automobile (probably a Durango!). The sales per Chrysler Aspen and two Dodge Durangos. I am pleased to announce that I will be returning for a fourth automobile (probably a Durango!). The sales person Ralph La Fevor was the best I have ever had at this dealership and others that I have experienced. John in finance was very knowledgeable and easy to work with on the warrantys and finance terms. I love this place! Oh yeah! The service department is just as good! They always go the extra mile to take care of my service and maintenance needs on my prior vehicles. Good luck to you all! Thank you so much! Ethan & Mandy McCain More

I have been to this dealership many times in the past. It is the most convenient one for me to go to... if it were not for that, I probably would not go here. The last two times I have visited I have had is the most convenient one for me to go to... if it were not for that, I probably would not go here. The last two times I have visited I have had Andy as a customer service rep. Andy has been the one positive I can point to in my last visit. In the past, I have had a lot of trouble getting service reps to return calls and actually be friendly/responsive. Andy is actually nice to work with. In my most recent visit (yesterday) I had to have an evaporator replaced to fix the A/C in my car. It was a $1,400.00 repair. While, I thought it was expensive, I did not have the time to price the repair out with other repair shops. When I picked up my car, I was surprised to find major grease stains all over the interior of my car... including on my light colored leather. I pointed it out to Andy and he had someone take the Jeep to get the passanger seat cleaned off. He stated it was probably from a plastic bag the part came in. I thought it was pretty clear that the stains were from a careless mechanic. When the car was brought back 5 minutes later only part of the stains were cleaned off. I did not have the time nor patience to go ask for help again. I took the car home and spent at least 30 minutes using my own leather cleaner to get the interior looking the way it was when I brought the car to the dealer in the morning. At most places mechanics put down plastic to protect the interior of your car while working on it. I don't think this is the case here. If I am paying for a $1,400 repair at a dealership I expect not only the job to get done properly, but I also expect the car to be given back in at least the same condition it was in before the repair. My latest visit was probably enough for me to stop seeing this dealership... I can understand a few dirt smudges, but the amount of grease stains I had in the car just screams carelessness to me. More

Jim made my overall experience an excellent one! He is very knowledgeable and never pushy. He gave 120% in making sure my Jeep Patriot was the color and comfort I was looking for. Jim even checked Green very knowledgeable and never pushy. He gave 120% in making sure my Jeep Patriot was the color and comfort I was looking for. Jim even checked Greenway's inventory for a possible match in the Patriot that I wanted - and found it! I would highly recommend Jim and Greenway to any of my friends or family for their next vehicle purchase. Great experience (and patience) overall! Thanks again! Susan (Oviedo) More

I was really surprised at the great experience I had, John and Johalvy did everything they said they would do and in a very timely manner. Everyone should have such a great time buying a car. I was out John and Johalvy did everything they said they would do and in a very timely manner. Everyone should have such a great time buying a car. I was out of there in less than 2 hours, when my car wasn't ready the day I was suppose to pick it up I was compensated financially, can you believe that!! You guys were FANTASTIC and a wonderful example of the staff at Greenway Dodge. Thanks!! Melitta More

Danny Rodriguez was very helpful and he did the best he could trying to find a good deal for me. He finally found the car I have been wanting for my whole life and was able to exchange the other car I had could trying to find a good deal for me. He finally found the car I have been wanting for my whole life and was able to exchange the other car I had for that one. More