Greenway Chrysler Dodge Jeep Ram of Anniston

Liars liars liars My husband who is a cancer survivor was sold a 2011 Jeep Wrangler. The vehicle was from Michigan or Canada we found out when we began having a problem My husband who is a cancer survivor was sold a 2011 Jeep Wrangler. The vehicle was from Michigan or Canada we found out when we began having a problem with it. Underneath the vehicle is rusted out. WE WERE NOT TOLD OF THIS. DO NOT DO BUSINESS WITH THIS DEALERSHIP!! THEY WILL LIE TO MAKE A SALE. THE SALESPERSON WAS NAMED JUDGE AND HE CLAIMS TO BE A PREACHER. SAD TO KNOW. THIS DEALERSHIP NEEDS TO BE INVESTIGATED FOR THEIR SALES PRACTICES. THE SALES MANAGER HUNG UP ON ME AND WOULD NOT DISCUSS IT. NEVER WILL THIS DEALERSHIP GET ANY OF OUR BUSINESS AND I HOPE YOUR BUSINESS TOO!!! Well... tried to talk to the sales manager.... the one who said all buyers are liars.... well looks like Mr. Sales. Manager is a liar himself... tsk tsk... shame on you Jason Pettus for giving me your name as Jason Boatman. More

Horrible Customer Service Purchased a vehicle August 7 dealership did not send information (tag and selling info so I could get my tag) to the DMV until 60 days later so I was Purchased a vehicle August 7 dealership did not send information (tag and selling info so I could get my tag) to the DMV until 60 days later so I was not able to drive my vehicle for 30 days. Because I could not get my tag because they would not send the information to the DMV. Horrible customer service would not replace the missing headlight bulb when I purchased the vehicle. Called several times to get information sent over to DMV left messages numerous amount of times nobody would call me back. Beware of this dealership did under the table deal that’s why they did not have the title on hand and couldn’t produce it within the 30 days of allotted time they are allowed. Sales manager signed me up for platinum warranty was not told they were different levels of Warranty signed me up for the most expensive warranty without my knowledge did not go over the differences between the warranties did not tell me how the warranty worked. Also pulled my credit with out my knowledge when I was already pre approved by my credit union. Just an all-around bad experience! More

Soldier home on leave Jason and his team took very good care of my family and I. While home on leave I managed to snap a front axel on my rebel. I was concerned because the Jason and his team took very good care of my family and I. While home on leave I managed to snap a front axel on my rebel. I was concerned because the truck was under warranty, but had not used this dealership before. The whole team went out of their way to get me back on the road. Great experience and great team! More

Transmission repair on 2013 Town & Country My wife and I were visiting our son and his family in Jacksonville, AL, just a few miles north of Anniston back on July 22, 2017 weekend. However, ou My wife and I were visiting our son and his family in Jacksonville, AL, just a few miles north of Anniston back on July 22, 2017 weekend. However, our van (we've owned it only 1 year) began having great difficulty shifting and would have great problems climbing an incline (and there are PLENTY of mountainous inclines in this part of Alabama). As we planned to drive out of town on Monday, July 24, the service engine light came on, so we decided to check in with the closest dealer and see if we could get a diagnosis. We drove the 15 or so miles to University Chrysler, Dodge, Jeep, Ram in Anniston, AL and pulled in to the service bay. Immediately, two service technicians came to see what was going on. After less than 15 minutes of explaining what was happening, plus their calling in the transmission specialist, they had the problem diagnosed (the transmission guy pointed out that we had a light film of automatic transmission fluid sprayed on the rear hatch window, indicating that we had had a lead and the highway driving had blown that stuff back). The main service technician who handled our case was Mr. Jason Boatman. He told us, in concert with the transmission specialist) that they could fix it, but we would have to leave the vehicle. Our problem is that we live 200+ miles West in Tupelo, MS. Plus, I had big meetings coming up during the next couple of days and my supply of diabetes medicine was insufficient for an in-town stay. Thus, we had to leave the car and figure how to get home. Jason and his team arranged for us to rent a car through Enterprise, which was less than 1 mile down the street from them. The dealership arranged a discount for our rental. We drove back home to Mississippi. On a regular basis, for the next three weeks, Jason Boatman called me to give me updates on the repair. Then, on Saturday, August 19, he called to say that the van is ready. We drove, in another rental car, to Anniston just before the dealership closed and we picked up the van. My wife drove the van from the dealership to our son's house in Jacksonville, She commented that she thinks the car drives better than it has since we've owned it. I can't say enough positive about how we were treated by University Chrysler, but MAINLY by Mr. Jason Boatman in the service department. We will definitely be recommending this dealership to our friends -- for sales, service, or just to watch for how customer relations should best be handled. --Dr.Larry S.Anderson National Center for Technology Planning Tupelo, MS (birthplace of Elvis) More

did not do the job right and i had to bring my dart up there 4 different times to tell me that i need a new motor and it is only a 2014 and i had to bring my dart up there 4 different times to tell me that i need a new motor and it is only a 2014 More

Extremely Poor Service Department My 2014 Jeep "Grand" Cherokee began having major engine troubles with just over 100,000 miles. I took it to the dealership in Anniston because it was My 2014 Jeep "Grand" Cherokee began having major engine troubles with just over 100,000 miles. I took it to the dealership in Anniston because it was only 1,000 outside of my warranty. Dealers will typically give exceptions if your car is just outside the warranty. Univ Chrysler Dodge Jeep Ram of Anniston said the repairs would cost $1,800 for a right cylinder repair. I had to fight to get the dealership to open a case and consider an exception to cover the repairs since it was just outside my warranty. They eventually would do so but it took 3 weeks to get my vehicle back. Each day I called to check on it Jason Boatman would seem to be giving me the run around saying the mechanic found some "hiccups" but would not be specific as to what the problems were. I was a mechanic in the military and I can say with 100% certainty that "hiccups" is not an industry term that should be used with a costumer. Mr. Boatman then could not locate my key when picking up the vehicle. When my vehicle was returned the car was still not running properly. I reported this to the dealership. They took it back and said they could find nothing wrong. I got the vehicle back a second time and noticed the problem was worse as it seemed to sputter and almost stall out on me. I attempted to contact the corporate office to report the problems and was ignored. I had a different mechanic inspect and test drive my car and I discovered the real problem. Let's just say JEEP has lost a lifetime faithful costumer of over 15 years. More

GOING THE EXTRA MILE! REPAIRS WERE NOT COMPLETED THE FIRST VISIT. RETURNED TO FINISH REPAIRS. HAD ADDITIONAL SERVICE DONE. THEY FORGOT TO MAKE THE REPAIR THAT I VISITED THE REPAIRS WERE NOT COMPLETED THE FIRST VISIT. RETURNED TO FINISH REPAIRS. HAD ADDITIONAL SERVICE DONE. THEY FORGOT TO MAKE THE REPAIR THAT I VISITED THE SHOP FOR ORIGINALLY. I RETURNED FOR THE FINAL REPAIR AND THEY MADE IT UP TO ME BY ABSORBING SOME OF THE COST AND GIVING ME 5 FREE OIL CHANGES , TIRE ROTATION, AND TIRE BALANCE. THANKS TO TINA. TINA IS MY HERO! WAY TO RECOVER.YOU WON ME OVER! JASON WAS THE ONE RESPONSIBLE FOR MESSING THIS VISIT UP. JASON SHOULD BUY YOUR LUNCH IF HE IS STILL EMPLOYED THERE. More

Great Employee Jason Boatman was great to work with. I needed an oil change and my car cleaned. My car was cleaner than I expected it to be when I picked it up! Grea Jason Boatman was great to work with. I needed an oil change and my car cleaned. My car was cleaner than I expected it to be when I picked it up! Great guy. More

Helpful, friendly, and very informative! Our sales person was very attentive to our personal needs. He worked hard to get us the loan we needed to be able to purchase our vebicle and kept us Our sales person was very attentive to our personal needs. He worked hard to get us the loan we needed to be able to purchase our vebicle and kept us informed along the way I would highly recommed people to use them for all their buying needs. More

Last Minute Came in from out of town and had a radiator problem that needed immediate attention. Jason Boatman took me in and took great care of me. I am very tha Came in from out of town and had a radiator problem that needed immediate attention. Jason Boatman took me in and took great care of me. I am very thankful for the guys in service. More