Greenway Chrysler Dodge Jeep RAM of Rome - Service Center

Job well done Always a pleasure owing Business with University Chrysler Dodge Jeep of Rome. The guys in service are always on point with everything they do. One rig Always a pleasure owing Business with University Chrysler Dodge Jeep of Rome. The guys in service are always on point with everything they do. One right the 1st time. More

The best service department ever! I will not take my car anywhere else. The service writers and mechanics go above and beyond, thank you university dodge!!!! anywhere else. The service writers and mechanics go above and beyond, thank you university dodge!!!! More

horrible i called to schedule my car service not only were my lug nuts stripped, i could not get them off, i called back and spoke to service manger i am requ i called to schedule my car service not only were my lug nuts stripped, i could not get them off, i called back and spoke to service manger i am requesting that all my lug nuts be replaced as well as my back up camera be replaced, each time i came in they tell me something different is needed costing me more money, i asked when all the rear differential work was done why wasn't the air filters changed, i am very aggravated that i take the time to take my car to a service dealership and they take advantage of women who dont know any better, they told me they went to a new billing system and they cant find the old work that was done to my car. I am once again requesting that the air filters, all 4 tires lug nuts and the studs be replaced i am not sure if they have stripped all my tires, or if all my tires were rotated, the rear back up camera needs to be fixed as well, since they cant seem to fix anything i bring in, with the proof that all has been corrected with photos More

They did a great job. Thanks Guys. They always do good work and get me out in a timely manner. I will definitely use them again work and get me out in a timely manner. I will definitely use them again More

Always quick and happy to serve. Twice now I’ve dropped by without appt and gotten my recall repair. Great service and nice people every time I’ve been here over the years by without appt and gotten my recall repair. Great service and nice people every time I’ve been here over the years More

Greg offers great customer service. Where he is working on My Jeep Renegade or my Nissan Titan, Greg is always informative. He makes contact about any changes before he charges you. Where he is working on My Jeep Renegade or my Nissan Titan, Greg is always informative. He makes contact about any changes before he charges you. More

THE BEST YET as always i thoroughly enjoyed my experience with your dealership. The staff is ever so friendly and knowledgeable about the needs of my vehicle. i wi as always i thoroughly enjoyed my experience with your dealership. The staff is ever so friendly and knowledgeable about the needs of my vehicle. i wish every service department was run so smoothly. Scott is always very kind and willing to please to get the job done. As always i look forward to my next dealings with your service department. PATRICIA PEREZ More

After 13 days total in the shop and numerous trips to the dealership, I am walking away with a broken car, close to $2000 dollars less in my wallet and a newborn due in 2 months. The first 9 days started aft dealership, I am walking away with a broken car, close to $2000 dollars less in my wallet and a newborn due in 2 months. The first 9 days started after the car was taken in for a broken gas gauge and transmission sensor issue. After 6 days and a trip through the snow with a pregnant wife, we had to beg one service advisor (who has since been terminated) for a loner vehicle to ensure we could make it to our jobs. On the 8th day, they extended the loner vehicle because they still could not figure out the issue. Two new fuel pumps and two wiring harnesses later the gas gauge is still broken. We constantly had to call for updates and were eventually told by Todd that other customers came first and our car was put off until the end of the day every day. Fast forward three weeks later and ironically, I’m broken down on the side of the road with a broken ignition and front control module. Much to my own stupidity we shipped it back to University after our local mechanic was unable to reprogram certain items. I made the request to Todd to please check out the gas gauge issue and that was verified to have not happened. At some point in this god awful process we were introduced to Scott the Service Shop Manager. Our initial conversation started with him screaming at my wife over the phone. It was loud enough to where I could hear the conversation standing 3 feet away. After so many days, we were told over and over please call if there are any other issues. We called his cell 5 times and never once got a response. He claims he called and left a voicemail but cell phone records indicate that never happened. Scott was shown this in our face to face conversation. At one point during our many calls, Jarrod even refused to let us speak to him and transferred us to Todd. Having worked in customer service for over a decade, I can say without a doubt Scott has been the rudest, most unprofessional manager I have EVER dealt with. He refused a refund ($400) and explained he was already out too much money on my vehicle and that I would have to deal with the broken gas gauge. He even told me there was nothing I could do about it since signatures had already been obtained (the gas gauge literally messed up as soon as I left the lot). Basically rubbing the situation in my face. We have been a Dodge/Chrysler family dating back to our parents who are in their 50s and 60s. With our new family starting soon, it has been made clear that we can no longer support these brands. We are astonished that a $400 refund would outweigh us buying two new vehicles from the lot at close to $60,000 over the next year. We are honest, hard working people and truly feel we were taken advantage of. To those reading this review please be careful. More

Oil change I was down from a Iowa to visit family. My Red Baron (2017 Grand Cherokee) required an oil change. I called, and the lady on the line was fantastic. I was down from a Iowa to visit family. My Red Baron (2017 Grand Cherokee) required an oil change. I called, and the lady on the line was fantastic. She was able to get me an appointment in less than an hour. When I arrived at the dealership, I was greeted warmly, ad my vehicle was pulled in. Everyone was super nice, courteous, provided excellent service. This is our second visit to this dealership, as approximately five Three years ago, we had our Green Hornet (2013 Jeep Wrangler) with us, and we had a oil pump go out. We received excellent service then. Needless to say, when we are down here and need to service our Jeep, this is the only place I will go!! More

University Chrysler Dodge in Rome Georgia is number one in service. The gentlemen treat you with Royalty from the beginning to end. Friendly service and quality at it’s best. in service. The gentlemen treat you with Royalty from the beginning to end. Friendly service and quality at it’s best. More