Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Greenway Chrysler Dodge Jeep RAM of Rome
Rome, GA
872 Reviews
When you have Greenway Chrysler on your side, finding and owning a new or used vehicle becomes an easier, more enjoyable process than ever before. Please, take your time and browse our site where you'll find a wide range of information, up-to-date inventory, V.I.P. online appointment scheduling forms, and everything in between. Our team of inventory specialists are here to support you from your first click on the site to the moment you shift your dream car into "drive".
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 872 reviews
February 28, 2016
Exceptional Customer Service When we stepped onto the car lot, we didn't know what to expect. What we received was more than exceptional. No words can describe. I could not recomm When we stepped onto the car lot, we didn't know what to expect. What we received was more than exceptional. No words can describe. I could not recommend another dealership. Awesome in every way!! More
by The Donaldsons
Employees Worked With
Paul Richmond, Paul Burgess, Justin Everett
February 15, 2016
Kindness and Respect. We went out looking for a car for our daughter... Couldnt ask for a better place to buy a vehile... Awesome Staff... They made us feel like we had We went out looking for a car for our daughter... Couldnt ask for a better place to buy a vehile... Awesome Staff... They made us feel like we had known them for years... We were treated with such kindness and respect... They went above and beyond to make sure we got what we wanted.. We visited the service dept. and was treated very well... Everyone at University CDJR did a great job.... I highly recommend this dealership.. and will be going back for future vehicles..... More
by carpqueen01
Employees Worked With
Bill Mitchell... Paul Richman, William Mitchell
February 11, 2016
Liked the dealer Could have been a little more up front with the pricing and bottom line of the deal, otherwise a good experance. wood go back next time I am looking. Could have been a little more up front with the pricing and bottom line of the deal, otherwise a good experance. wood go back next time I am looking. More
by billjohn4
Employees Worked With
Paul Burgess
February 10, 2016
Managers Truck Mike and Mike did an awesome job, they make a good team, did an awesome job with explainiing the new technology in the truck that we bought, very gene Mike and Mike did an awesome job, they make a good team, did an awesome job with explainiing the new technology in the truck that we bought, very generous, in my opinion they went above and beyond to make sure we were comfortable at all times, and awesome job guys! Love the Managers Truck! More
by lagnia1122
February 10, 2016
Unreasonable price I carried our vehicle in for recall. Asked about checking tires sensors while I was there.. They replied it would cost $95 just for diagnostics. It I carried our vehicle in for recall. Asked about checking tires sensors while I was there.. They replied it would cost $95 just for diagnostics. It did not take very long to do, but I felt like the charge was excessive. If I asked to check my wiper blades, would it be the same? Don't think they will see me or my Jeep again. Glenn Owen More
by glenn
Employees Worked With
Name not known, William Mitchell
February 05, 2016
My 2015 Jeep Grand Cherokee The salesperson , Michael Minter was great. He was very knowlegeble and answered all my questions.I would recommend Michael Minter as the salesman you The salesperson , Michael Minter was great. He was very knowlegeble and answered all my questions.I would recommend Michael Minter as the salesman you need to deal with. More
by carbuf33
Employees Worked With
Michael Minter
February 03, 2016
Dealing with unprofessional sales First I want to say this place is only focused on their profit margin and bottom line. Customers need to know what they are getting for the $3000 adde First I want to say this place is only focused on their profit margin and bottom line. Customers need to know what they are getting for the $3000 addendum features that are added to their "base model" vehicle. For $3,000 we got mud flaps, a bug shield and nitrous gas in the tires. Wow! I know, it's hard to believe you can get so much added for $3,000. Then if you finance with this dealership they will not shop for the best interest rate. Because if they do they steal some of the rebate (that knock of $0 from the bottom line). They will also stretch the loan out so far that they can make sure your car will be worthless by the time it's finally paid for. Also, you will be the butt of the jokes after you leave with your base model. Be sure you purchase the GAP insurance because you will never owe less than the car is worth. I know you are probably thinking - if she was so unhappy why did she agree to the sale. This vehicle was a gift. I did not pick it out and did not get to choose where it was purchased from. The person that I bought it for feels it's perfect for their needs. I couldn't push for anything better because it was not for me. I just feel like this company could have made more of an effort to make me feel I didn't waste my money. They could have been more honest about the price or even added oil changes for a year. But no, it was the base model with $3000 mud guards, a bug shield and nitrous gas in the tires. Thanks again - I will never recommend this to another individual. If you need a car - go to a buy here / pay here for the best value for your buck. No addendum prices and smoke screens. More
by Thenson823
Employees Worked With
Paul Burgess
November 11, 2015
I only deal with this group! They are AMAZING I have been dealing with the service department for about a year on a lemon I purchased at another Dodge dealer locally in Cartersville( which do not I have been dealing with the service department for about a year on a lemon I purchased at another Dodge dealer locally in Cartersville( which do not go there...They suck) anyway. I recently won a lemon case against Chrysler Since I had such great service with this place I decided to look and see what they had for sale. I was unsure if I even wanted to get another CDJR product but honestly I knew I would be taken care of with this place. Same day I purchased 2 2016 Jeeps. I would honestly recommend this place to anyone looking for service or sales. The GM and Finance crew along with sales bent backwards to make sure we drove out with the cars we wanted and right at where we wanted to be. I have purchased SEVERAL cars in my past and the process inst a quick 30 minute in and out and that needs to be understood. The bank asked for form after form and as long as you can get what the bank is asking for there inst an issue at all. I will continue to go here and only here for our jeep needs. More
by ReannaT
Employees Worked With
Paul, Jason, Scott
August 29, 2015
Nasty GM Filed on : August 29 2015 Filed by : Me Filed against : University Chrysler Dodge Jeep Ram of Rome 2500 New Calhoun Highway NorthEast Rom Filed on : August 29 2015 Filed by : Me Filed against : University Chrysler Dodge Jeep Ram of Rome 2500 New Calhoun Highway NorthEast Rome GA 30161-8272 Complaint Description: I was told there is no way to file a complaint on this business, only to the GM within the business, whom my complaint is against.Lies and falsehoods. I have tried to conduct business at this place, unsuccessfully, several times. The last time was today, Saturday, Aug 29. I called yesterday to see if we would be able to do business,I would have my down payment Thursday. They got my information, said they would call back last night. No call. This morning got a call from a different rep, I made it clear I didn't have gas to waste, wanted confirmation before coming down. He called me back said everything was approved, to come down to sign papers. After arriving I had difficulties pulling my pay stubs up, ended up getting them faxed. I went to the service desk to see if the fax had come through. The man behind the desk jumped on me and said that I shouldn't be bothering him, that if I'm up there the sales reps aren't doing there jobs. I said the sales men are doing their jobs, I was just trying to see if a fax had come in yet. He yelled then ignored me. After waiting 2-3 hours I was told I needed a cosigner. I told them from the get-go there is no other. There is no cosigner. This is exactly why I had called first. After being given the runaround, lied to, and yelled at, I asked for a complaint number. I was told by one sales rep there isn't one. Another sales Rep went to the man that has yelled at me and talked to him. The man came down and tried to talk to me while the first rep was trying to talk to me. I told the man that after he had yelled at me and acted as he did, he isn't the one that I want to speak with. He said have a good day, you can leave now, then proceeded to walk away. After the man walked away, the first rep said that the man is the complaint department, that he is the GM, and that his name is Jason Beckett. This Jason Beckett is allowing and promoting his reps to lie, waste people's money, and waste people's time. He yells at customers and birades his employees in front of customers without knowing or caring what is going on. The reps I intermingled with were good sales reps, and were as helpful as possible. This GM,.... Was not and needs to be checked out, fired, reprimanded, made to go through anger management classes or something. Your Desired Resolution: One resolution would be for a complaint department that can be contacted to handle complaints against the company, including the GM. Another resolution would be to not allow the reps to state approval when there hadn't been any, not to lie. This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 14 working days to respond to your complaint. You will be notified when the business has responded. More
by WildBreeze
Employees Worked With
Jason Beckett
August 22, 2015
Do not care about customer safety. I bought a 2015 jeep from them. The sales people are great however the general manager is a lying piece of ( well you know). My husband was going down I bought a 2015 jeep from them. The sales people are great however the general manager is a lying piece of ( well you know). My husband was going down 75 and the sidewall blew out of the Goodyear tire.He pulled over immediately to the shooed on the fast lane side. He did not ride on it at all. There was no warning light on saying the tire was low or anything. There was no warning at all it just blew out the side and I mean all around the whole tire. I called the dealer which right off he starting stating reasons why this where our fault. I then went to my closest dealer in Cartersville ,they refused to look at it even though with only 4000 miles any dealership is supposed to help. I then swung by the Goodyear store to ask them what they thought( Cartersville ga. The guy said a definite defect . They said they couldn't honor the Goodyear warranty because I didn't by them there and they were a franchise . Went around 70 miles to the original dealer university Chrysler . He once again called me and my husband a liar and at that point I lost it. I'm not proud but the f words went flying. The tire is just 88 dollars to ( my price and I'm sure they get a lot better price then I would) replace and it ate trough me when he said you think I should pay for it. It should be Goodyear paying for it ( it's defective) anyways but even if he did have to pay for it,I did just by a vehicle for 27000 and I would have been a happy and loyal customer. I can not believe how Chrysler would allow people like him a position of power. I think after all this I'm just going to tell them to come get the thing. I simply refuse to do business with such ugly,disrespectful ,untrustworthy company that don't care about selling something defective. I am also sure this was not the first time he has gotten ugly with a customer. I bet he's a real sweet heart until after you sign the contract. I just want you to know what kind of company you are dealing with be very careful. I have no reason to lie or exaggerate especially over 88 buck. Please be careful and find a more reputable human being to deal with and a company that let quite a bit of people die because it cost to much to move the gas tanks for the wouldn't blow up. I will definitely use,ford,Chevy ,Kia ,Toyota ,or anyone else that has a good reputation from someone I know and online reviews. These tires by Goodyear ( I think they are wranglers) are dangerous please be careful when driving on them. It separated about two inches up all the way around the tire,showing what looks like some kind of white glue. More
by Terriem9674
Employees Worked With
General manger
