Greenway Chrysler Dodge Jeep RAM of Rome

to sorry to rate University Chrysler Dodge Jeep Ram in Rome, Ga the service manager is a liar!! Do NOT buy from this dealership. Do NOT Have service done at this deale University Chrysler Dodge Jeep Ram in Rome, Ga the service manager is a liar!! Do NOT buy from this dealership. Do NOT Have service done at this dealership. See below for my experience. January 30, 2019 I’ve just had the worst experience possible with customer service from UNIVERSITY CDJR in Rome GA. I would not recommend anyone buying a vehicle from them!!! Worst possible customer service ever!!! I would also NOT recommend buying a RAM truck!!!!! Unless you want a drivers side window that won’t work!!! Well documented issue since the 2016 model and still hasn’t been fixed. Of course mine broke when I was 4,000 miles outside the mileage warranty. Happens when your window freezes in very cold weather and you try to roll the window down and it comes off the track. I made the mistake of trying to get a goodwill warranty from University CDJR where my father bought the $54,000 vehicle new in 2016. They basically gave me 3 options. 1. I could pay $129 to diagnose the problem only. 2. I could pay $269 to fix the broken window that was well documented to be an issue. 3. I could pay $175 for a scheduled maintenance they claim I missed on my vehicle at 30,000 miles. They said a mandatory maintenance was to change the differential fluid at 30,000 miles. They refused to fix the problem with a goodwill warranty unless I paid them for a different service. I explained my husband had brought the vehicle in around 30,000 miles for an oil change and did not feel that the differential fluid needed to be changed at 30,000 miles. They insisted it had to be changed due to the amount of high heat that occurred in the differential. It got to over 350 degrees according to the service man and the fluid could not hold up to that high heat. Basically that was extortion. I went ahead and agreed to change the differential fluid since they said we missed a maintenance that was mandatory and that was the only way they would honor a goodwill warranty. While I was waiting, I started researching the issue. I pulled up the warranty manual and what I found was shocking. The service man, told me a BALD FACE LIE!!!! The manual did not say the differential fluid needed to be changed and it certainly wasn’t mandatory. It simply says to INSPECT the front and rear axle surfaces. IF gear oil leakage is suspected, check the fluid level. IF using your vehicle for police, taxi, fleet, off-road or frequent trailer towing, change axle fluid. Since none of those apply and he certainly never even asked if I tow anything (which I don’t). I was extorted into doing “mandatory maintenance “ that was not scheduled maintenance at all. It was only a scheme to get money from customers from University CDJR. They are telling customers this is mandatory scheduled maintenance when it’s NOT according to the manual. Now for the latest issue!!! On February 16th, 2 1/2 weeks after getting the window fixed I go to get in my truck and the friggin DOOR WON’T OPEN. I have to crawl over from the passengers side to get in my truck. Lol. What a nightmare. They obviously did something to it when they fixed the window. So, here I go back to University CDJR, exactly where I do NOT want to be ever again. They have already lied to me. Well, the service still is the worst ever!!! They charge me $142 for something they obviously caused. They CLAIM it happened when the window fell!!! NEWS FLASH!!! The window NEVER fell. It simply would not roll down but was stuck at the top. They are such idiots!!!! This came from the service manager, Scott Priest. He has no clue what he is talking about. He is obviously making up excuses to charge his customers. My daddy even bought this truck from this dealership. Imagine what would happen if you bought a truck from some other dealer. They refuse to service your truck even when you buy from them. Even when they caused the problem. The service manager, Scott Priest told me to call the Corporate office if I didn’t like what he was telling me. Lol. As if I would like being lied to!! Who would? Does he think I’m stupid? Does he think I don’t know my window didn’t fall down?!!! Maybe he didn’t know that and just made it up? So, they lied to me about mandatory maintenance of changing differential fluid at 30,000 miles. Scott Priest admitted he talked to the service person about that as well. Scott Priest, service manager lied to me about the window falling and causing my door handle to jam. What else do they lie about? Why would anyone want to buy a vehicle or have service done at University CDJR? I say BEWARE!!! More

Easy Recalls Had two recalls on my 2015 Ram 1500. Universal called me to set up the appointment, I did not have to all them. Completed the recalls in record time Had two recalls on my 2015 Ram 1500. Universal called me to set up the appointment, I did not have to all them. Completed the recalls in record time. More

Fast service and great customer service The entire process would’ve taken less than 2 hours but I had to go to work. I appreciate John and Unversity personnel for making the car buying exper The entire process would’ve taken less than 2 hours but I had to go to work. I appreciate John and Unversity personnel for making the car buying experience easy and stress free More

Awesome Customer Service I had an O2 sensor to fail and brought it to the dealership. I bought my car here so this was the first place i thought of. I made an appointment and I had an O2 sensor to fail and brought it to the dealership. I bought my car here so this was the first place i thought of. I made an appointment and my car was checked. Greg explained everything, ordered the part and called me when the part came. I dropped my car off the next morning and it was fixed and was called 3 hours later. The Auto Service Dept is Awesome, friendly and knowledgeable. I would recommend the service dept to anyone...Super friendly, nice atmosphere and the guys are knowledgeable More

Service of our Ram truck being stuck in 4th gear The attendant we had was very helpful and courteous. He explained everything as we went through our service. We will definitely keep our business here The attendant we had was very helpful and courteous. He explained everything as we went through our service. We will definitely keep our business here and will also recommend University Dodge to other people! More

New ram truck Was looking to buy a used truck when I came to the dealership. After being there a short time and getting to know the sells person. I found them willi Was looking to buy a used truck when I came to the dealership. After being there a short time and getting to know the sells person. I found them willing to work with me on what I was looking for and not trying to sell me just anything they had on the lot to make a quick dollar. I had been to at least 10 different dealerships only to be given the run a round. I found these guys to be honest and not trying to hide things from me. In the end I bought a new 2019 ram big horn at a great price. Special thanks the William Hill my sellsmen and now my friend !!!!! More

Awesome! Always nice and they get everything done fast. I would recommend this place to anyone. I never have a problem when I bring my vehicles. Always nice and they get everything done fast. I would recommend this place to anyone. I never have a problem when I bring my vehicles. More

Good service. I really appreciated the warm welcome, texts to see if I needed anything, and waiting area with coffee ready to go. Service didn't take long and I was I really appreciated the warm welcome, texts to see if I needed anything, and waiting area with coffee ready to go. Service didn't take long and I was back on my way in no time. Thanks! More

Fast friendly service Nice people and hard worker's and great vehicle's to choose from. A great place to buy a great vehicles from friendly people and great service team. Nice people and hard worker's and great vehicle's to choose from. A great place to buy a great vehicles from friendly people and great service team. More

Abs light I showed up at 6:50 am without an appt due to ABS and traction light coming on the night before in my daughters Jeep. The guy was prompt about helping I showed up at 6:50 am without an appt due to ABS and traction light coming on the night before in my daughters Jeep. The guy was prompt about helping me. They had the vehicle ready within 1 1/2 hours. Very pleased with this service dept. More