Greenville Toyota

Service On December 2015, I went to Greenville Toyota NC to had my car service. Two hours later, they told me that the car was ready, but the surprise was t On December 2015, I went to Greenville Toyota NC to had my car service. Two hours later, they told me that the car was ready, but the surprise was that they didn't have my car key, they told me that they didn't know where it was. Well, I had to wait 40 minutes for them to get my key. When the Advisor found the key, he only gave me the key and didn't apologize for what happened. When I left Greenville Toyota, I remembered that he didn't give me back the receipt of the service. So, I had to go back and look for him. When I found him, and I told him "You didn't bring me back the receipt, can you give it to me?", he said "Oh, I threw it in the trash!". What he did was unbelievable... He took from the trash the paper, he stretched it and gave it to me. I had to ask him "Can you print me a new one?". For what happened, as I already said, he didn't at least apologize! I have to say, please... Take care of your customers! More

great service Ricky made my car buying experience awesome. Go see Ricky Atecia for all your Toyota buys! I will be back for another purchase later. Thanks Greenvill Ricky made my car buying experience awesome. Go see Ricky Atecia for all your Toyota buys! I will be back for another purchase later. Thanks Greenville Toyota and Ricky! More

4 Runner Saves our Lives! We were pretty much an easy sale since Toyota has been our first choice for a long while. Salesman was new but incredibly personable - no pressure, ju We were pretty much an easy sale since Toyota has been our first choice for a long while. Salesman was new but incredibly personable - no pressure, just information so we could make an informed decision based on our needs. The financial man got us an amazing deal on our loan. He seemed to just make it magically happen and away we go.... Even other salesmen who had nothing to do with our sale were friendly. It says a lot for the business as a whole. And the perks blew me away - go Greenville Toyota. Now to my title. We had our 4 Runner less than a week and were driving on the highway middle lane when the vehicle in the fast/passing lane hit a large aluminum ladder that had fallen off the back of someone's truck. There was no time to react and nowhere to go. All lanes were occupied so in a split second we, too, ran over the jagged aluminum ladder. I was stunned and couldn't speak. My husband pulled over to check for damage and to our amazement, this ruggedly build 4 Runner miraculously sustained NO DAMAGE and more importantly, it kept us safely upright and in our lane. Praise be to our 4 Runner and to any of Greenville Toyota's ruggedly build vehicles. Thank you from Nancy and Tom! More

Unpleasant service experience The following information is what was on our invoice. We noticed that the tensioner/OAP item number was different than other part numbers. After searc The following information is what was on our invoice. We noticed that the tensioner/OAP item number was different than other part numbers. After searching google for the part, I found that it was an O'Reillys Auto part. The dealership guarantees their genuine parts as the only parts they use. Greenville Toyota purchased an O'Reillys Auto part and then raised the price $10.00 to a genuine toyota part price. If the part were to go bad and cause further damage to my vehicle, the dealership could say nothing could be done since it was not a genuine part installed. I contacted OAP about the warranty provide for the tensioner. O'Reilly's said the warranty would only cover the tensioner and would not cover damage that could occur to the engine if the part were to fail and the engine overheated. I would have to foot the bill for a new engine. I called the GM, gave him my concerns and he said he would get more information and call back. That was over a month ago! This was the first time I have ever had a conversation about service with the general manager. After a week of no response I took my complaint to the next level. You would think a service or parts manager would have to let you know if they were putting an after market part on your vehicle or a disclosure statement to let a customer know what was being put on a vehicle. Definitely check your invoice if you go to Greenville Toyota. If they install a part that does not have a 10 digit part number after TO, they have purchased a part from another store and raised the price when you could have gone to the part store yourself and saved the money. 6/3/15 COOLING SYS LEAK COOLANT LEAK ~|~WATERPUMP LEAKING ~|~R/R WATERPUMP ASSEMBLY/DRIVEB ELT/GASKETS AND COOLANT AND BELT TENSIONER ASSEMBLY PARTS NAME PART # QTY PUMP ASSY, WATER TO1610009491 1 SUPER LONG LIFE C TO00272SLLC2 2 BELT, V-RIBBED TO90916A2023 1 COOKIE DISC TOMMM07480 1 TENSIONER/OAP TO39185 1 More

Excellent Experience Ricky was very helpful and attentive to all of our needs. Very personable, friendly and always made us feel welcome and appreciated. We will let every Ricky was very helpful and attentive to all of our needs. Very personable, friendly and always made us feel welcome and appreciated. We will let everyone we know to shop with him. Thanks again for excellent service and attention. More