Greentree Toyota - Service Center

helpful, smart, quick Was a pleasure to have my car serviced a Greentree today. I loved having a woman take charge at the desk for me. She was helpful, intelligent, speedy, Was a pleasure to have my car serviced a Greentree today. I loved having a woman take charge at the desk for me. She was helpful, intelligent, speedy, courteous - all that one would wish for when comng in for a service. She also alerted me when the car would soon be ready, and again when it was ready. Oftentimes I haven't gotten the first alert and found it very helpful in regard to what I'd been doing on my computer while waiting for my car. More

Thank you Tank you for service you do a good job in my car lm so happy and you have a good people again tank f all Tank you for service you do a good job in my car lm so happy and you have a good people again tank f all More

New Service Department Manager Your new Service Manager Mr. Mark Tigner appears to be doing great things. He is often visible, and seems very proactive -- a good sign that he is on Your new Service Manager Mr. Mark Tigner appears to be doing great things. He is often visible, and seems very proactive -- a good sign that he is on top of what's going on in his department. Service turn around seems much quicker than before and staff seems to be even more efficient than they already were. The lounge area for customers, however, is in need, and long overdue for a facelift, some new bright paint and clean chairs would go a long way to improving its appearance. More

Busy place This must be the busiest place for service of all dealerships in Fairfield County. I called at 2:15 this afternoon and was told I would be contacted b This must be the busiest place for service of all dealerships in Fairfield County. I called at 2:15 this afternoon and was told I would be contacted by the next available service rep. It is now three hours later and obviously no service reps are yet available. What a great place really busy? More

Great Service Reed was great. He kept me informed about my car. He explained what services I may need on my next service appointment. He is credit to your organi Reed was great. He kept me informed about my car. He explained what services I may need on my next service appointment. He is credit to your organization. The best service rep I have dealt with at Greentree Toyota. More

A 4.5 star review Overall, I have had great experiences with Greentree service. I have learned to come prepared for a wait. They have WiFi, so I bring my iPad and I bri Overall, I have had great experiences with Greentree service. I have learned to come prepared for a wait. They have WiFi, so I bring my iPad and I bring a book, just in case. There’s free coffee you brew in a machine in the waiting room. In the reception area there are vending machines. The toilet is easily accessible. There is a separate room for those who bring children and another room for watching the tv. The seats are comfortable and there are side tables placed between a few of them. There is also a dedicated computer area. I am always processed within 5 minutes of my scheduled appointment. The services/repairs are performed in a reasonable amount of time and the contact employee keeps me in the loop about what has been found, what will be done, and what has been completed. Recommendations for additional service was made, the reason for it, and the urgency of the need for it. There was no pressure to have it done at that time or to immediately schedule it. I had two coupons, and the rep took the time to do the math and figure out which coupon would save me the most. So why not five stars? My customer service rep was friendly, polite, and professional. But she seemed to lack some knowledge about what I considered basic car functions. This led to a miscommunication that added to my wait time, although not to the cost. Also, when I went to drive my car out of the parking space, it wouldn’t start. They key had been misplaced and it took 10 minutes to find it. Mistakes happen and it’s a very busy place, but I was anxious to get going to my next appointment. Would I go back even though there are several service stations within a few minutes from my home and it takes me over half an hour to get to Greentree? xxxx, yeah. More

Professional/Informative/Knowledgeable Sal was informative and knowledgeable as to what had to be serviced in our car and kept me informed of the progress and when the car would be ready t Sal was informative and knowledgeable as to what had to be serviced in our car and kept me informed of the progress and when the car would be ready to be picked up. It is a pleasure dealing with people who really strive to want to please and satisfy there customers. More

Easy oil change! Reed made this a quick & easy oil change. I appreciated his help and service. We were also able to add a couple of filter changes in only a few more m Reed made this a quick & easy oil change. I appreciated his help and service. We were also able to add a couple of filter changes in only a few more minutes. More

Very efficient service and knowledgeable staff Kim went over all my upcoming service needs so that I have a heads up of what expenses might look like. She also helped me prioritize which are more Kim went over all my upcoming service needs so that I have a heads up of what expenses might look like. She also helped me prioritize which are more urgent than others - to help spread out finances. Very helpful! More

Professional and courteous I find Justin to be so professional and he is knowledgeable and answers any of my questions and concerns. He has my car done on the given time he sa I find Justin to be so professional and he is knowledgeable and answers any of my questions and concerns. He has my car done on the given time he said and I have been a customer for many years and will not go to anyone else. More