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Greentree Toyota
Danbury, CT
3,261 Reviews
Greentree Toyota in Danbury, CT treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 458-0275.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 AM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 AM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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August 20, 2009
Terrible service model. If you want to feel like a number, and not a valuable, paying customer, go to Greentree. Given, they run a high volume service center; it feels more like an assembly line than number, and not a valuable, paying customer, go to Greentree. Given, they run a high volume service center; it feels more like an assembly line than a garage. Get in line, wait, tell one of the several desk jockeys (someone who could care less what’s wrong with your car), they enter your info into their little computers, hand you a number, and tell you to wait. Can I make an appointment? No. Get there as early as possible. Huh? Is this a garage or a rock concert? I have to compete against other customers for the privilege of giving Greentree my money to fix my car? Great for an oil change, I guess, but if you have a question or issue, forget it. Sit and wait with all the other dejected, desperate looking people in their massive waiting room and pay for the privilege of getting ripped off. If you are going to rob me, at least do it with a smile. The gentleman whom I can only assume was the “boss” was incredible irritated at his employees, would not speak directly to me when I had a question for them (even though I was two feet away from the “boss”…his desk jockey had to have a private huddle with him and relay the message back to me.) and generally gave me a very bad vibe. I felt more like a pest rather than a paying customer. In my experience, if a potential customer has a question or issue, I expect a MECHANIC to come out, xxxxx the situation, answer some simple questions, and give me the straight scoop. This was too much to ask for at Greentree. More
by spongebob123
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