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Greene Ford Company - Service Center

Gainesville, GA

4.6
334 Reviews

334 Reviews of Greene Ford Company - Service Center

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December 05, 2022

Had a slight wheel noise develop on the Momma Mobile and dropped it off for Steve to diagnose and have the Works package done. The next day it’s driving like brand new with the front bearings replaced, new More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bullister, Diep Nguyen
Dec 06, 2022 -

Greene Ford Company responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Greene Ford Company! Blain Latty Service Manager blainlatty@hotmail.com

November 23, 2022

The service center was rude and told us that they had no service technician. We took our truck to a Ford dealership over in Dawsonville Georgia. We are very unhappy with service department. More

by carrolltodd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Greene
2.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Greene Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Whitmire
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mulkey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Greene Ford Company responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Blain Latty Service Manager blainlatty@hotmail.com

November 23, 2022

Great service. The professionals at Green Ford are always courteous and friendly. My car was ready on the exact schedule that they had arranged for me. More

by manofmars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Greene Ford Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Greene Ford Company, we look forward to having you as a valued customer for many years to come! Blain Latty Service Manager blainlatty@hotmail.com

November 17, 2022

Service team did a great job, finished the work when they said they would. Very professional! More

by CEJONESIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Greene Ford Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Greene Ford Company to be a positive one. Please don't hesitate to reach out if you need anything else. Blain Latty Service Manager blainlatty@hotmail.com

November 16, 2022

They keep you well informed as to status of your vehicle service. The employees are very friendly. More

by merlefreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Greene Ford Company responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Blain Latty Service Manager blainlatty@hotmail.com

November 12, 2022

Muy buen servicio gracias por su trabajo no muy amables pero ay pasa ojalá sigan mejorando gracias.. More

by luiszam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
2.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Greene Ford Company responded

Thank you for choosing Greene Ford Company, Luis. We appreciate your business and hope to see you again soon. Blain Latty Service Manager blainlatty@hotmail.com

November 12, 2022

The Service Department Staff is all out to get your service work done at GREEN FORD. Their top notch Service managers work with you for your automotive needs and your related needs as well. Th More

by EL.STUART.DMMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bollester, Service Writer
Nov 13, 2022 -

Greene Ford Company responded

Thank you for taking the time to leave this fantastic five-star review for our service department! We look forward to sharing your compliments with our crew. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Blain Latty Service Manager blainlatty@hotmail.com

November 07, 2022

Great service! They diagnosed my problem and had me back on the road relatively quickly despite being very busy. Very professional and courteous service! More

by jennibsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Greene Ford Company responded

Thank you for choosing Greene Ford Company. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Blain Latty Service Manager blainlatty@hotmail.com

November 02, 2022

Service did not fix the problem. They simply pulled the broken piece out and said it was fixed. Also, when I asked about a fee on my bill, 2 people told me it was for a service I did More

by Reesedog1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Whitmire
2.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Greene Ford Company responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Michael Greene General Manager michael.greene@greeneford.net

November 01, 2022

Thank you, it was a terrific experience. they really have something going on right at Greene Ford! More

by TRELLIS7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Greene Ford Company responded

Thanks for sharing your thoughts about your experience with Greene Ford Company. We appreciate your business and hope to see you again soon! Blain Latty Service Manager blainlatty@hotmail.com

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