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Greene Ford Company - Service Center

Gainesville, GA

4.6
330 Reviews

330 Reviews of Greene Ford Company - Service Center

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January 20, 2023

The Greene Ford team are excellent! They have worked hard to help me find a vehicle to suite my needs. Sadly, I was in a wreck 12 days later that totaled that car. Again, the Greene For More

by chele313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Gurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Roberts
Jan 21, 2023 -

Greene Ford Company responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Blain Latty Service Manager blainlatty@hotmail.com

January 07, 2023

Even though they were short handed, they got me in and out quickly for my oil change. More

by mickeyjewett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Greene Ford Company responded

Mickey, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Blain Latty Service Manager blainlatty@hotmail.com

January 01, 2023

The service department got me in quick, we’re very friendly and serviced my car great! More

by Vickie Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Gurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Raper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mulkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Greene??????????, Jeremy Shaffner
Jan 03, 2023 -

Greene Ford Company responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Blain Latty Service Manager blainlatty@hotmail.com

December 28, 2022

Service and sales department are awesome. They go above and beyond to insure customer satisfaction. More

by smurray3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Greene Ford Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Greene Ford Company to be a positive one. Please don't hesitate to reach out if you need anything else. Blain Latty Service Manager blainlatty@hotmail.com

December 09, 2022

Needed my routine service done and Steve got me in and the service department got it done with The Works Package. It was ready in minutes and back driving like new. Thanks to all at Greene Ford’s Servic More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Bullister
Dec 12, 2022 -

Greene Ford Company responded

It's great to hear that Steven was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Greene Ford Company! Blain Latty Service Manager blainlatty@hotmail.com

December 08, 2022

Awful service department. Downright rude to my wife and I. They did not have the rental car like we agreed on and lost both my appointments More

by calebdavis96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jd, steve
Dec 12, 2022 -

Greene Ford Company responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Blain Latty Service Manager blainlatty@hotmail.com

December 05, 2022

Had a slight wheel noise develop on the Momma Mobile and dropped it off for Steve to diagnose and have the Works package done. The next day it’s driving like brand new with the front bearings replaced, new More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bullister, Diep Nguyen
Dec 06, 2022 -

Greene Ford Company responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Greene Ford Company! Blain Latty Service Manager blainlatty@hotmail.com

November 23, 2022

The service center was rude and told us that they had no service technician. We took our truck to a Ford dealership over in Dawsonville Georgia. We are very unhappy with service department. More

by carrolltodd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Greene
2.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Greene Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Whitmire
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mulkey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Greene Ford Company responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Blain Latty Service Manager blainlatty@hotmail.com

November 23, 2022

Great service. The professionals at Green Ford are always courteous and friendly. My car was ready on the exact schedule that they had arranged for me. More

by manofmars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Greene Ford Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Greene Ford Company, we look forward to having you as a valued customer for many years to come! Blain Latty Service Manager blainlatty@hotmail.com

November 17, 2022

Service team did a great job, finished the work when they said they would. Very professional! More

by CEJONESIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Greene Ford Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Greene Ford Company to be a positive one. Please don't hesitate to reach out if you need anything else. Blain Latty Service Manager blainlatty@hotmail.com

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