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Greene Ford Company - Service Center

Gainesville, GA

4.6
330 Reviews

330 Reviews of Greene Ford Company - Service Center

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January 10, 2024

I needed The Works package done and new tires for my old truck, but I didn’t need to look any further than the Greene Ford Service Department. Time and again they’ve provided my family the best deal on tir More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bullister, Ms. Medina, and Mr. Garcia (Tech)
Jan 10, 2024 -

Greene Ford Company responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Steve and our team and don't hesitate to let us know if we can be of further assistance. Blain Latty Service Manager blainlatty@hotmail.com

December 19, 2023

Everyone has been professional and courteous. The service was done efficiently and I have had no problems. More

by robert4780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in Service
Dec 19, 2023 -

Greene Ford Company responded

Robert, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Greene Ford Company, we look forward to having you as a valued customer for many years to come! Blain Latty Service Manager blainlatty@hotmail.com

December 18, 2023

Great service and a friendly staff. great job in keeping me updated with the status of my repair. More

by BLAINLATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Greene Ford Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Greene Ford Company, we look forward to having you as a valued customer for many years to come! Blain Latty Service Manager blainlatty@hotmail.com

December 01, 2023

i scheduled a 60k service for my super duty several weeks in advance and arranged to leave the vehicle first thing in the morning for the entire day. I was told this could all be done that day. I dropped of More

by laniermechanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Dodson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Greene Ford Company responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Blain Latty Service Manager blainlatty@hotmail.com

December 01, 2023

This visit was for regular service and recalls. They were friendly and accommodating and finished within a reasonable time. I plan to continue using them. More

by cainbarry49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Greene Ford Company responded

We are very happy to have provided you with a positive experience. We sincerely value your business and look forward to your next visit. Blain Latty Service Manager blainlatty@hotmail.com

November 22, 2023

Steve in service is always wonderful. Never disappointed. Main reason I stay with Ford. Service is very important when owning a vehicle More

by lgaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
Nov 23, 2023 -

Greene Ford Company responded

Thank you for choosing Greene Ford Company. Your feedback and rating mean a lot to us. We're glad Steve was able to help, and we hope to see you again! Blain Latty Service Manager blainlatty@hotmail.com

November 21, 2023

The service department and the sales department are very capable and efficient in their operations. More

by pawmaw6304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Greene Ford Company responded

Thanks for sharing about your service experience with Greene Ford Company. We appreciate your business and hope to see you again soon! Blain Latty Service Manager blainlatty@hotmail.com

November 14, 2023

had head light assembly replaced, went smoothly and with the use of the ford pass points very reasonable, staff very nice. Lady at pay window very helpful More

by Larry_parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Greene Ford Company responded

Thank you so much for your excellent review, Larry! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Greene Ford Company to be a positive one. Please don't hesitate to reach out if you need anything else. Blain Latty Service Manager blainlatty@hotmail.com

October 24, 2023

Had a appointment at 130 took 2 hours for a oil change a little to long the staff is not to friendly More

by DKINSEY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Greene Ford Company responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Blain Latty Service Manager blainlatty@hotmail.com

October 19, 2023

After 16 years and 110K+ miles we had an actual engine issue. The #2 injector failed, triggering the Check Engine Light. Took it to Steve at Greene Ford’s service department and their service tech (Diep More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Bullister, Diep Nguyen, Ms. Medina
Oct 20, 2023 -

Greene Ford Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Diep, and Steve met your expectations. Thank you for choosing Greene Ford Company, we look forward to having you as a valued customer for many years to come! Blain Latty Service Manager blainlatty@hotmail.com

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