Greene Ford Company - Service Center

Excellent Like always in and out with no hassle. Sean always squeezes me in on short notice. I bring in both of my vehicles to get serviced. Like always in and out with no hassle. Sean always squeezes me in on short notice. I bring in both of my vehicles to get serviced. More

AVERAGE EXPERIENCE I was "underwhelmed" with my experience last week. I set up for my car to be serviced and told them I needed to get my brakes probably replaced. I d I was "underwhelmed" with my experience last week. I set up for my car to be serviced and told them I needed to get my brakes probably replaced. I dropped off my car and within an hour I received a call stating my brakes were fine. I questioned if they were because of all of the brake dust on the driver side front hubcap. The gentleman told me he would have another tech take a look at it. He called me back about 15-20 minutes later stating that yes, they saw that the rotors were bad and that the brake pads needed to be resurfaced. I was also told that I needed to replace the lug nuts because they were "rounded and worn." I told the gentleman I needed to consult with my husband because I was being quoted nearly $700 between the lug nuts and brake work which is a lot of money. I explained to him that we are getting ready to trade the car in and that the car is only work roughly $2000 so it doesn't make sense to put that much money into a car we are getting ready to get ride of. When I called my husband he first of all thought that the lug nut replacement was preposterous. Being as that my husband was an Assistant Service Manager for several years at Griffin Motor Company in Monroe, NC, he knows cars and service and how everything "works." Needless to say he was pretty irritated that I was basically trying to be sold on $142 worth of lug nuts that I most certainly did not need. Then he, as well as I, were frustrated that they "looked" at the brakes once and said they were fine and then had to have me insist they go back and look again only to find there was an issue with the brakes. He called service back and told them to put everything back together and not touch the brakes. I received my oil change and tire rotation, picked up my car and will not be returning to Greene Ford. It's a shame but it was the 3rd time I've not had a good experience. We are in the market for a new car but we will not be shopping at Greene. The only good thing Greene has going for them is the fact that the gentleman that drives the shuttle is very nice! More

Help when needed Most! I was stranded in the Wal Mart parking lot with two small grandchildren and a flat tire. AAA was going to be an hour. Michael Greene came to my rescue I was stranded in the Wal Mart parking lot with two small grandchildren and a flat tire. AAA was going to be an hour. Michael Greene came to my rescue, air filled my tire, got me back to dealership and got my tire patched! This damsel in distress really appreciates the Knight coming to my rescue! More

Faulty oil filter Fulton the service department manager was extremely nice and helpful. He got the problem resolved promptly and I was very pleased and happy! He is the Fulton the service department manager was extremely nice and helpful. He got the problem resolved promptly and I was very pleased and happy! He is the nicest service manager I have ever dealt with and I hope he stays with Greene Ford forever! Thanks Fulton!! You were GOD sent for me! Greene Ford is the absolute best! ??💯 More

Easy to get service Easy way to get service. Dropped of the truck in the evening. Customer service called the next day to let me know it was ready. I called service, p Easy way to get service. Dropped of the truck in the evening. Customer service called the next day to let me know it was ready. I called service, paid by CC and picked up the truck that evening after hours. More

Service done right I had the unpleasant surprise of a check engine illumination. Nick was my service advisor. While the time to repair wasn’t great (in shop for 27 days) I had the unpleasant surprise of a check engine illumination. Nick was my service advisor. While the time to repair wasn’t great (in shop for 27 days), nick was great at keeping me updated on the progress. I’ll be back for my regular service at Greene. More

Friendly, trustworthy staff, but wait times sometimes long I've been using Greene Ford for my auto service for 14 years and love them. The staff are always friendly and helpful. They don't try to upsell custo I've been using Greene Ford for my auto service for 14 years and love them. The staff are always friendly and helpful. They don't try to upsell customers on things that aren't needed, and even let customers know if there is something that their car needs, whether it can wait or if it needs to be done immediately. They're the only auto service group I trust to work on my cars! The only negative is that the wait times are sometimes long. However, if you schedule an appointment, that can be easily fixed, and still, they usually have my work complete in less time than they indicate the wait is. More

Great staff always a pleasure to deal with. I have been going there for 20 years. Would highly recommend for service or sales. Thank you Greene Ford. . to deal with. I have been going there for 20 years. Would highly recommend for service or sales. Thank you Greene Ford. . More