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Greene Ford Company - Service Center

Gainesville, GA

4.6
326 Reviews

326 Reviews of Greene Ford Company - Service Center

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March 27, 2020

Steve is a cancer for your business. Terrible experience dealing with him. Laziness doesn’t describe how much he doesn’t care about his job or retaining customers. More

by tphaynes8784
Recommend Dealer
No
Employees Worked With
James Raper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Fulton Arrington
Apr 11, 2020 -

Greene Ford Company responded

We are sorry to hear that you were not satisfied with your service visit and we appreciate you taking the time to bring it to our attention. If you wouldn't mind reaching out to us directly, we would like to learn more and see if we can turn it around for you. Thank you! Fulton Arrington Parts and Service Director fulton.arrington@greeneford.net

March 16, 2020

Very Disappointed You charged hundreds of dollars to install a new sensor and never bothered to paint it to match the car and other sensors. Come on!! More

by cgpalmer0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who I worked with.
Mar 31, 2020 -

Greene Ford Company responded

Greene Ford Company responded privately on 3/17/20 10:09 AM We thank you for bringing this to our attention and we would like to take care of this for you. If you'd be willing to contact me, we will get this rectified right away. Fulton Arrington Parts and Service Director fulton.arrington@greeneford.net

March 13, 2020

I bought our car new at Greene Ford. Went in last week for an oil change. They laughed at me and said I should have gotten an appointment. Never needed one before. Will not be back. More

by dcobb4183
Recommend Dealer
No
Employees Worked With
Sean Whitmire
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2020

Nice people The folks in the service department exceed my expectations with their friendliness. I made an appointment and they were on time and had my car ready More

by BFY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Greene Ford Company responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Greene Ford Company, we look forward to having you as one of our valued customers for many more years to come! Fulton Arrington Parts and Service Director fulton.arrington@greeneford.net

February 26, 2020

Had my oil changed, air filters and battery replaced - my radio station had been changed and things that were on the passenger seat had been thrown around with some being on the floor. More

by mbbrawley
Recommend Dealer
No
Employees Worked With
Laura Mjolsness
Mar 12, 2020 -

Greene Ford Company responded

We're sorry to see that you weren't satisfied with your service visit and apologize for any inconvenience. If you don't mind reaching out directly, we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Fulton Arrington Parts and Service Director fulton.arrington@greeneford.net

February 23, 2020

Alex was incredible. He was very professional & always giving you more than one option. He is without doubt one of the best in the company!!! More

by Maria Luna
Recommend Dealer
Yes
Employees Worked With
Alex Mora
Feb 23, 2020 -

Greene Ford Company responded

Hi Maria, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Alex to be a positive one at Greene Ford Company. Please don't hesitate to reach out if you need anything else. Fulton Arrington Parts and Service Director fulton.arrington@greeneford.net

February 13, 2020

took care of my issue They were polite and took care of my issue - told me upfront the estimated cost for potential repairs before I left the vehicle so there were no surpr More

by rbruce1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fulton Arrington
Feb 13, 2020 -

Greene Ford Company responded

It has been a pleasure serving you. Quality customer service is always our number one priority so we're happy to hear that we met your expectations. Thank you again for choosing Greene Ford Company. We look forward to having you as one of our valued customers for many more years to come! Fulton Arrington Parts and Service Director fulton.arrington@greeneford.net

February 05, 2020

Always easy to work with and very courteous . These guys work with my schedule and are always very helpful. Prices seem to be in line with other places as well. More

by SHA.MYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Feb 05, 2020 -

Greene Ford Company responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Fulton Arrington Parts and Service Director fulton.arrington@greeneford.net

February 02, 2020

Good Service! Engine light on my Shelby F150 light has appeared twice — vehicle very new. Service downloaded new software and explained very well.. lets hope this More

by PDTURGEON
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Cook, Fulton Arrington
Feb 02, 2020 -

Greene Ford Company responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Fulton Arrington Parts and Service Director fulton.arrington@greeneford.net

January 31, 2020

Staff is always pleasant and accommodating. My vehicle was serviced promptly which I waited. The wait time was much shorter than expected. I was there for a vehicle recall. Setting the appointme More

by cbrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know the names
Jan 31, 2020 -

Greene Ford Company responded

Thank you for the kind words for Greene Ford Company's service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Fulton Arrington Parts and Service Director fulton.arrington@greeneford.net

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