Greene Ford Company - Service Center

There was an issue with "payment" for my service. When I bought my car, I purchased a service package that included free oil changes. The clerk at the payment window didn't understand that and didn't know bought my car, I purchased a service package that included free oil changes. The clerk at the payment window didn't understand that and didn't know what to do with the service charge. She asked a colleague who implied it was my fault for not letting someone know about the package. That information is in the computer. Both of the folks at the payment window were rude and unkind. More

It was brought to our attention during our usual service interval that the family vacation mobile needed new brakes, front and rear, after 90K+ miles. Made a follow up appointment for after breakfast and i interval that the family vacation mobile needed new brakes, front and rear, after 90K+ miles. Made a follow up appointment for after breakfast and it was ready to pickup well before lunch, good as new. Very reasonable charges and a great warranty on the new brakes. Couldn’t ask for anything more. More

I no longer have any confidence in the service department. I had my 2014 Escape towed in because smoke/steam, that smelled like coolant, was coming out of the exhaust. I told the service advisor department. I had my 2014 Escape towed in because smoke/steam, that smelled like coolant, was coming out of the exhaust. I told the service advisor that the low coolant message had been coming on and I was adding coolant, there was also an intermittent #4 cylinder misfire. Long story short, I paid them $500 for a heater hose replacement and coolant flush, which I was not informed that the cooling system was going to be flushed, I saw it on my bill. I declined the $200 estimate for 2 spark plugs to be replaced, the miss only happened when the low coolant message came on. Three weeks later, low coolant message comes on. I take it back in and they can't find anything so they purge the cooling system and I'm on my way. Another three weeks go by and the message comes on again, and the miss is so bad that the check engine light is flashing. This time they give me an estimate to replace another hose and replace all four spark plugs. I don't think I'll ever go back again. Very disappointed. More

Excellent service experience Working with Fulton Arrington was truly great. We had numerous conversations and he totally understood the problem and followed through on everything Working with Fulton Arrington was truly great. We had numerous conversations and he totally understood the problem and followed through on everything he said. After dealing with two other Ford dealers in the N. Atlanta area, Greene appears to be the only one with all the required Ford service skills. More

Greene Ford provided excellent customer service. They were very knowledgeable about what my car needed and didn't try to get me to purchase unnecessary service. provided excellent customer service. They were very knowledgeable about what my car needed and didn't try to get me to purchase unnecessary service. I would definitely recommend. More

Typical dealership. Try to get the maximum out of you and there is always that $250 extra. Had a broken sunroof and wanted to charge me $2K for it. The. Went down to $1K for two motors. When I questioned the there is always that $250 extra. Had a broken sunroof and wanted to charge me $2K for it. The. Went down to $1K for two motors. When I questioned the two because the the one for the cloth cover was still working, I got the dealership shoulder shrug and blame to the shop guys. Either way... ended up taking it to my usual local shop and they fixed it for $400 using the factory motor which they got from the dealership. That was out of the gate. If you want the same, shady dealership service then Greene is your spot. More

Oil change and tire rotation During the oil change and tire rotation I was told I needed brakes on all 4 wheels as the pads were metal to metal at a quoted price of $600.00. I de During the oil change and tire rotation I was told I needed brakes on all 4 wheels as the pads were metal to metal at a quoted price of $600.00. I declined and took the vehicle to two other repair shops who told me there was nothing wrong with the brake pads as they had 40% to 50% life still available. More

service They were very courteous and prompt. When tell the service lady that I need to have the car done soon she told me that the stations were all full an They were very courteous and prompt. When tell the service lady that I need to have the car done soon she told me that the stations were all full and one more car in ahead of me. I asked her how long I will have to wait and she said 1 to two hrs because they where going for lunch brake. I mentioned to her that my husband was ill and I need to get back to him. Ethan who work at the service department ion over heard the conversation and he took care of my car immediately. It was very thoughtful of him. More

Awesome experience!!!!!! Kept me informed and finished when said would be finished and worked around my schedule. Answered all questions, polite, wrote everything down, professional. when said would be finished and worked around my schedule. Answered all questions, polite, wrote everything down, professional. More

Battery Disharges Ford problem. Unable to correct really poor design. Ford needs to redesign so that electrical power is not used when vehicle ignition is turned off. Ford problem. Unable to correct really poor design. Ford needs to redesign so that electrical power is not used when vehicle ignition is turned off.... More