Greene Ford Company - Service Center

Great service in less time than I thought. I will Great service in less time than I thought. I will definitely get service there again. I’m glad I go to Greene Ford. Ive been to the Mall of Geor Great service in less time than I thought. I will definitely get service there again. I’m glad I go to Greene Ford. Ive been to the Mall of Georgia Ford, but I left upset. More

Took my car in for an oil change and tire rotation. Appointment was set for 12:30. dropped it off at 12:15. They didn't complete the work till 4:30, and I had to pick it up by 5:30. Got to the dealersh Appointment was set for 12:30. dropped it off at 12:15. They didn't complete the work till 4:30, and I had to pick it up by 5:30. Got to the dealership at 5:10, and noticed they never bothered to rotate the tires. Their response? "I guess we didnt charge you for it. Oh just bring it back tomorrow". No. It took them 4 hours just to change the oil (leaving me without car for half the day), they dont have a shuttle service, and they want me to pay more money to Uber due to their ineptitude? Not only will I never take my car there again for service because I cant trust them to do the work, but they lost a sale of a new car in the process. More

Had car serviced, supposedly set tire pressure. Low pressure light came on checked tires all were 14 lbs low. Rear windsheild wiper not replaced. Disappointing pressure light came on checked tires all were 14 lbs low. Rear windsheild wiper not replaced. Disappointing More

Steve took fantastic care of my new to me F-150 FX4. Service did The Works package to it and looked for any items needing attention. I wouldn’t trust it to anyone else as I know how they’ve treated al Service did The Works package to it and looked for any items needing attention. I wouldn’t trust it to anyone else as I know how they’ve treated all my past Fords; like their own. They always do a real thorough job and explain the facts without any guesswork. Thanks Steve and Blaine for always taking such good care of us! More

Greene Ford has taken great care to keep our vehicles maintained at their peak performance during our ownership of them. They treat them like their own and keep them running like they just rolled off th maintained at their peak performance during our ownership of them. They treat them like their own and keep them running like they just rolled off the assembly line. More

There was an issue with "payment" for my service. When I bought my car, I purchased a service package that included free oil changes. The clerk at the payment window didn't understand that and didn't know bought my car, I purchased a service package that included free oil changes. The clerk at the payment window didn't understand that and didn't know what to do with the service charge. She asked a colleague who implied it was my fault for not letting someone know about the package. That information is in the computer. Both of the folks at the payment window were rude and unkind. More

It was brought to our attention during our usual service interval that the family vacation mobile needed new brakes, front and rear, after 90K+ miles. Made a follow up appointment for after breakfast and i interval that the family vacation mobile needed new brakes, front and rear, after 90K+ miles. Made a follow up appointment for after breakfast and it was ready to pickup well before lunch, good as new. Very reasonable charges and a great warranty on the new brakes. Couldn’t ask for anything more. More

I no longer have any confidence in the service department. I had my 2014 Escape towed in because smoke/steam, that smelled like coolant, was coming out of the exhaust. I told the service advisor department. I had my 2014 Escape towed in because smoke/steam, that smelled like coolant, was coming out of the exhaust. I told the service advisor that the low coolant message had been coming on and I was adding coolant, there was also an intermittent #4 cylinder misfire. Long story short, I paid them $500 for a heater hose replacement and coolant flush, which I was not informed that the cooling system was going to be flushed, I saw it on my bill. I declined the $200 estimate for 2 spark plugs to be replaced, the miss only happened when the low coolant message came on. Three weeks later, low coolant message comes on. I take it back in and they can't find anything so they purge the cooling system and I'm on my way. Another three weeks go by and the message comes on again, and the miss is so bad that the check engine light is flashing. This time they give me an estimate to replace another hose and replace all four spark plugs. I don't think I'll ever go back again. Very disappointed. More

Excellent service experience Working with Fulton Arrington was truly great. We had numerous conversations and he totally understood the problem and followed through on everything Working with Fulton Arrington was truly great. We had numerous conversations and he totally understood the problem and followed through on everything he said. After dealing with two other Ford dealers in the N. Atlanta area, Greene appears to be the only one with all the required Ford service skills. More

Greene Ford provided excellent customer service. They were very knowledgeable about what my car needed and didn't try to get me to purchase unnecessary service. provided excellent customer service. They were very knowledgeable about what my car needed and didn't try to get me to purchase unnecessary service. I would definitely recommend. More