Greene Ford Company - Service Center

I have been buying cars and having my service done here for 6 years or more! They have always been super friendly and helpful, fast and efficient with the best customer service. I would recommend them to m for 6 years or more! They have always been super friendly and helpful, fast and efficient with the best customer service. I would recommend them to my family! More

I purchased a truck from Greene Ford Company on 1/12/2022 for over $50k. The dealership was supposed to send the title of the car to the NC DMV. They provided us with temporary plates that were expiring on for over $50k. The dealership was supposed to send the title of the car to the NC DMV. They provided us with temporary plates that were expiring on 2/26/2022. When I went to the NC DMV, they told me that they never received the title from the dealership. I called the Greene Ford Company and spoke to Aaron Hughes. He said that there is an 8-week delay at the NC DMV, blaming them for being backed up. Aaron was very rude and impatient. I requested Proof of Delivery from him with the tracking number, turns out they sent the title to the wrong address. They lost the title of the truck. I tried to explain the obvious mistake that they made, but he just got really defensive, and upset, unwilling to help in any way! When I called again today he would just hang up the phone on me; my wife was the witness to all of this. It seemed like he was taking out his stress on me for no reason. Now I have an expensive truck that I cannot drive but still have to make payments on. More

Was not given the services I asked for but when I asked for clarification the manager was very helpful and informative for clarification the manager was very helpful and informative More

Steve is always very accommodating in the Service Dept. and they keep my wait time to a minimum. and they keep my wait time to a minimum. More

I was greeted immediately when I walked through the service and put store. I was asking if I would wait or would I rather receive a call when my vehicle is ready. I chose to receive a call. In the afte service and put store. I was asking if I would wait or would I rather receive a call when my vehicle is ready. I chose to receive a call. In the afternoon I was called and told my car was ready and when I arrived at the dealership everything that I asked be done and then completed. Staff is extremely friendly and helpful the pleasure to work with. Thank you for the good service you provide More

Greene Ford kept the wait time to a minimum. Used my coupon that help with the scheduled maintenance cost and everything went smoothly. coupon that help with the scheduled maintenance cost and everything went smoothly. More

Scheduled The Works package with Steve for routine maintenance on the MKX and it went flawlessly as usual. Greene keeps all my family’s Fords running like new. Thanks again to Steve, Blain, JD, and maintenance on the MKX and it went flawlessly as usual. Greene keeps all my family’s Fords running like new. Thanks again to Steve, Blain, JD, and the technicians for your care! More

Green Ford has continued to be a pleasure in the maintenance of my truck purchased there. The friendly and professional staff and certified technicians lend significant confidence in the care of my maintenance of my truck purchased there. The friendly and professional staff and certified technicians lend significant confidence in the care of my vehicle. More

Routine scheduled maintenance determined tires were needed and of course Greene Ford’s service department handled it wonderfully. A replacement set of Michelin’s were ordered and installed, mounted, b needed and of course Greene Ford’s service department handled it wonderfully. A replacement set of Michelin’s were ordered and installed, mounted, balanced, with a four wheel alignment, all at a very competitive price. Having this done by factory trained professionals well versed in our exact model vehicle takes it over and above all expectations. Just another fantastic, yet typical, experience with Greene Ford’s service department. A very special thanks goes out to Steve, Blain, JD, and all the technicians there. More

The service department was able to fix and on going problem with my car bezel controller. The parts department help me find the part I needed. problem with my car bezel controller. The parts department help me find the part I needed. More