Green Lincoln

I went in two weeks ago to to get a quote on a used certified Continental The salesman Very politely took our specifications and said that he would have to get the owner ok to persue Shopping for th certified Continental The salesman Very politely took our specifications and said that he would have to get the owner ok to persue Shopping for the car at the dealer auction like our previous purchase had been at green Lincoln. Since the owner had been out of town he explained that I would need to wait a couple of days Which was ok with me.after waiting twelve days with no response I called the dealer to inquire On the status of my request.The salesman not only did not know who I was nor did he know what my previous request was. He said he had not heard from the owner after two weeks.That is some customer service.I am now off to another dealer to see if they are in business to provide a quote. Julian Hawes COLFAX,nc[ More

Kevin doesn’t return calls and seems unbothered with my car issues. I miss Tim! Not trustworthy and no customer service. Kept car for almost 2 months and didn’t care it still made loud noises. car issues. I miss Tim! Not trustworthy and no customer service. Kept car for almost 2 months and didn’t care it still made loud noises. More

Just purchased a used, CPO 2018 Continental Black Label (couldn't afford new). Unfortunately, one of the key fobs didn't work. I contacted Andrew, our sales specialist, who immediately checked with the man (couldn't afford new). Unfortunately, one of the key fobs didn't work. I contacted Andrew, our sales specialist, who immediately checked with the manager who suggested a service appointment to have a professional check it out. When I arrived for the appointment, I was a little embarrassed as we had just returned from a trip to the beach and the car was dirty. Tim, the service representative already knew my dilemma and showed me to the customer lounge to have a seat. I also mentioned to Tim that the "hidden" keys were not alike and I asked about them. Tim said they were laser cut and might take a bit to get a replacement. I noticed they removed the car from the service entrance and I wondered why, but didn't pursue it further. Not much later, Tim said that I was all set. He walked me to my car and said both fobs were activated and ready to use. He then opened the bay door and I was on my way. I was pleasantly surprised to discover that the 2nd fob worked perfectly and the "hidden" key had been laser cut while I waited. PLUS the car had been cleaned inside and out! This is the first used car I have ever purchased (of about a dozen or so) and wasn't sure what to expect from the dealer. Of all the different dealerships I have had contact with, Green Lincoln treated me better than any of the other dealers. Thank you! More

Always a pleasure to have any service work done at Green Lincoln . Tim and Theresa go beyond to provide friendly customer service and the technicians demonstrate competence and knowlefge in all areas of th Lincoln . Tim and Theresa go beyond to provide friendly customer service and the technicians demonstrate competence and knowlefge in all areas of the Lincoln product line. I am always confident that my Nautilus is well cared for . Thank you ! Mary Ellen Dowdy Summerfield,NC More

Tim is the best! Always helpful, courteous, polite and gets the job done! Worked me in to schedule although I didn't buy car from that dealer gets the job done! Worked me in to schedule although I didn't buy car from that dealer More

Green Lincoln offers the best car buying experience in the Triad. They have always treated me with respect and take time to listen to what I am shopping for in a vehicle. Great sales people from star in the Triad. They have always treated me with respect and take time to listen to what I am shopping for in a vehicle. Great sales people from start to finish in acquiring a great car. Their service people are also attentive to your every need. I would definitely recommend Green Lincoln to anyone wanting to make owning a vehicle a pleasurable experience. More

I have been dealing with this dealership for approximately 20 years. I have always had great service, with kindness and understanding. I have worked with these same employees for all these m approximately 20 years. I have always had great service, with kindness and understanding. I have worked with these same employees for all these many years , and they are wonderful. Thank you for many great years of service! All dealerships should try as hard as this one! More

I have been dealing with this dealer for over twenty years now. They have always taken very good care of me and my entire family. The best service department I have ever dealt with. Their prices are rea years now. They have always taken very good care of me and my entire family. The best service department I have ever dealt with. Their prices are reasonable and their service is second to none.I would recommend them to anyone that drives a Ford product. More

Gate City Lincoln Mercury's service department is notorious for failing to advise us of charges when we inquire of potential service problems. For example: My wife takes the car in for an oil change notorious for failing to advise us of charges when we inquire of potential service problems. For example: My wife takes the car in for an oil change and advised the service attendant that the "Service Engine" light just came on. So, they ran a diagnostic (scanned the computer) and then changed the oil and filter. However, they failed to advise my wife (in advance) of an $89.00 charge for the diagnostic scan, which the local Auto-Zone does for free! GCLM has done this to my wife on a couple of previous visits. I have no idea why she still goes there for oil changes. I don't think they would try this with me but they will take advantage of someone who doesn't know how to ask the right questions. A few months ago, GCLM did some body work under an insurance claim. When my wife came home with the car, I saw they had failed to re-paint the hood, even though they charged us for it on the invoice. I called the Service Manager & he said Oops!, they probably just forgot it (yeah, right!) Also, GCLM's service charges (and estimates) are usually $150.00 to $400.00 higher than most other dealerships and service shops in the area. I would not recommend GCLM's service department to anyone. More