Green Ford Inc.

Overall thwy were amazing, they gave me great comfort in knowing that i was leaving my vehicle in good hands and they answered evey question i had. I was very very pleased with the service they gave me. The knowing that i was leaving my vehicle in good hands and they answered evey question i had. I was very very pleased with the service they gave me. They also checked to make sure what i wanted and needed to do that would be beneficial financially. I really appreciated that. I did not have to bring my vehicle back and forth to the dealership and my contact person Mr Kevin Craven was truly amazing as well and very attentive, always available and on time for call backs. I am very impressed with my experience at Green Ford Sevice Center every one was really nice and inviting. I will continue to go for further needs... More

Always have experienced great service and the best customer service experience. I feel well respected too. customer service experience. I feel well respected too. More

Excellent service and attention to all of the needs of my car would highly recommend to all of the surrounding area car would highly recommend to all of the surrounding area More

I asked for an oil change, tire rotation, and checks hoses belts filters fluid. Since I have received my car back it makes noise and there was no window fluid. There is no telling what else did not ge hoses belts filters fluid. Since I have received my car back it makes noise and there was no window fluid. There is no telling what else did not get checked!! More

Car messed up otw home the day i picked it up,, contacted green ford. Also called green ford over a week ago concerning work they did on my car, still no conversation with them concerning a time to correct i green ford. Also called green ford over a week ago concerning work they did on my car, still no conversation with them concerning a time to correct issues . I paid almost 1800.00 dollars and the same problems are occurring. Car stalling and unexplained leak (oil, grease, transmission fluid)? Not happy More

The service department fixed my vehicle quickly and i felt the service was made my concern feel important to her also felt the service was made my concern feel important to her also More

The person at the desk was very friendly and updated me on the process as my car was getting worked on. on the process as my car was getting worked on. More

Very fast & efficient service. Great location and attention to details. Fantastic show room and waiting area for customers. Great location and attention to details. Fantastic show room and waiting area for customers. More

By the far the worst service I have received from any dealership ever. I don’t even know why I am being asked to submit a review as my vehicle is still at the dealership. This is the 3rd time my vehi dealership ever. I don’t even know why I am being asked to submit a review as my vehicle is still at the dealership. This is the 3rd time my vehicle has been at the dealership for the same issue for a current total of 11 days. The 2 previous times I have picked up my vehicle I have been told that the issue has been resolved when it had not been. In fact, the first time I received it back, the car was in worse shape than when I brought it in. The most recent time the vehicle was returned to me, all of the features appeared to be active, but after driving it around for just a few minutes, it was clear there was still an issue. To me this tells me that the service staff are either liars and haven’t the slightest concern about wasting their customers time or that they are incompetent. I’d have to go with the latter due to my experience speaking with most of the staff at Green Ford, other local Ford dealerships and even the staff at the corporate offices of Ford motor company. As soon as I mention Blue Cruise, no one has a clue what I am talking about. It’s like I asked a person from the 1970s what their email address was. It’s a sad day when the customers need to clue the staff in on the latest and greatest that Ford has to offer. Especially the sales staff. It’s even more sad that the best tool Ford employees have to troubleshoot issues with Blue cruise is google. “Well it Says here that there are over 130,000 miles of highway available for this feature across North America”. Yeah, no xxxx genius. I’m telling you it’s not working. Anyways, on to my cars current stay in the bowels of Green Ford. Prior to my bringing it in, at least one or two of the staff now have a clear understanding of the issue. So you’d think that they might have some sort of a game plan put together for when they set the next appointment. But apparently this was not true. It seems like the plan was to just wing it and not consider how the lack of a vehicle might affect their customers lives. But hey, let’s pretend that we care, and offer you a rental car only to not follow through. And in the meantime, we’ll hound the customer to fill out reviews to let us know how we’re doing. I have a suggestion for y’all. Why don’t you fill out the review and you let me know how you think you’re doing. Because I don’t think you really want me to express how truly inept almost every person I have spoken with at Ford has shown themselves to be concerning this issue. More

Auto life gate works some times. Said it was hitch in the way. Took to hitch dealer. We got it to work 8 out of 10 times. The hitch is not the problem. I went he and it continues to Said it was hitch in the way. Took to hitch dealer. We got it to work 8 out of 10 times. The hitch is not the problem. I went he and it continues to work...Tried today and it took several times to get gate to work.. I wasn't happy with dealers or mechanics finding. More