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Green Buick GMC
Davenport, IA
241 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 241 reviews
October 25, 2022
Green Buick GMC customer service was by far the worst I have ever experienced in dealing with any company. Complete lack of communication, care, and maintenance management. Dropped car off on a Monday morn have ever experienced in dealing with any company. Complete lack of communication, care, and maintenance management. Dropped car off on a Monday morning. Received no call regarding status so I called at 3:30 to be told let me see what is going on followed by we need to order a part for you and you need to approve repair in next 20 minutes so we can get part ordered and in tomorrow. So I approved repair. Tuesday received no call as to status of vehicle repair. Wednesday received no call so I called to be told the part is not in yet. Thursday manager calls me to see what is going on, if I approved the repair, not sure why part was not ordered but would look into it. Friday apparently the part gets ordered although I received no call. Monday called at 4:00 and told car is ready; however, I was not able to pick up car because they did not let me know in time to adjust my schedule. Tuesday (7 days after dropping off car) I go in to pick up car and I get the key and am told it is somewhere out there. So I walk through the rain to find my car in their parking lot. Hope repair is good because I would hate to ever have to go back to this dealership again. There are a lot better choices out there with dealerships that treat customers much better than Green Buick, I highly recommend you look elsewhere. More
by aerotech
Employees Worked With
Todd
January 22, 2022
Brad was an excellent salesman, thorough and knowledgeable. I called in the morning with my car request and I had a car that evening. The whole experience went smoothly! knowledgeable. I called in the morning with my car request and I had a car that evening. The whole experience went smoothly! More
by Name
Employees Worked With
Finance
July 30, 2021
Green GMC in general and specifically Brad Bisbee (sales professional) and Jim Anderson (general manager) are delightful to work with. On the Service side working with Todd and Kathy has been painless as we professional) and Jim Anderson (general manager) are delightful to work with. On the Service side working with Todd and Kathy has been painless as well. Even though Green is a large GMC dealer they treat customers with respect and follow the golden rule. My family has purchased four vehicles from them and have always delivered exactly what they promised. Equally important, Green GMC respects our wishes to pass on additional services like extended warranties and service plans. For some customers they can provide good piece of mind and are presented thoughtfully, however they most importantly respect our old school approach to pass on those things. I highly recommend working with Brad if you are in the market for a new GMC. More
by gm4life
Employees Worked With
Brad, Jim, Todd, Kathy
July 30, 2021
Had an excellent buying experience. Likely the best of all over the years buying vehicles. The whole deal was really easy and there wasn’t any issues. all over the years buying vehicles. The whole deal was really easy and there wasn’t any issues. More
by Carl
Employees Worked With
Brad Bisbee
July 29, 2021
The dealership was great. Zach was very knowledgeable and amazing to work with! He took the time to understand our needs and answered all of our questions. My experience with Green was amazing and Zach was t amazing to work with! He took the time to understand our needs and answered all of our questions. My experience with Green was amazing and Zach was the best salesman we’ve ever had! More
by AP_2
Employees Worked With
Zach Rohlf
July 21, 2021
We appreciated that Gordon taking the extra time to assist us with our needs and resolved our concerns. Tyler M. was patient and helpful as well. assist us with our needs and resolved our concerns. Tyler M. was patient and helpful as well. More
by Schnecklothp
Employees Worked With
Gordon and Tyler
July 19, 2021
The salesman Michael was nice and courteous the other people were great to deal with it wasn't that long that we had to wait for everything to get approved people were great to deal with it wasn't that long that we had to wait for everything to get approved More
by rboese
Employees Worked With
Michael
March 11, 2020
Excellent dealership, the purchase was handled very efficiently.. I was able to complete the transaction in less than an hour. The sales staff were very accommodating. efficiently.. I was able to complete the transaction in less than an hour. The sales staff were very accommodating. More
by lkm2
Employees Worked With
Loren
