Green Buick GMC

Went here on 3/11/23 to look at a certified GMC Terrain. The one we found we the features we wanted including remote start and power lift gate. Unfortunately, both remotes we were given did not have the but The one we found we the features we wanted including remote start and power lift gate. Unfortunately, both remotes we were given did not have the buttons for the remote start or lift gate. We were basically told we'd have to buy our own remotes and have them programmed at our expense. We were stuck between a rock and a hard place as the vehicle fit our needs and budget almost perfectly. There was never any offer of us buying the remotes and them programming them as a shared expense and good customer service. I called GMC and all they said was sorry but the dealership is independently owned and they were unable to help us. While staff was friendly and a nice clean dealership, this remote issue has left me with no choice but to post a less than desirable review. If you go here, understand you may very well buy a car with features would won't be able to use as intended. You would think a factory certified vehicle would be completely up to par not well, it's mostly there. My advice, go elsewhere that makes sure you are 100% completely satisfied and works with you to come up with mutually amicable solutions. There are lots of choices out there. UPDATE: The owner reached out with an offer to sell me remotes for cost. I still have to pay for those. There's doing what you have to and doing what's right. They just do what they have to. A couple hundred dollars to them is worth loosing a new customer. I stand by my review. Lots of dealerships to choose from. If you're like me, customer service is everything. All you get here is lip service. Go elsewhere. After looking at other Google reviews, it appears they have a big lack of communication internally and with customers and they are not willing to go the extra to make a customer happy when they have a reasonable request. More

My husband and I cannot recommend this dealership. Please be warned. We called first thing in the morning to purchase a new GMC Denali with Amiee. She sent us pictures, we told her not to sell the veh Please be warned. We called first thing in the morning to purchase a new GMC Denali with Amiee. She sent us pictures, we told her not to sell the vehicle and that we wanted it. She NEVER asked for a deposit which we immediately would have provided. She said she would “guard it with her life.” We sent her pictures of our trade. She stopped responding. She then TEXTED us and told someone else bought the vehicle from under us and that she was sorry. She didn’t have the decency to call and tell us. We then called and spoke with a manager who said he would review the messages between us and Amiee. He called us back, admitted he didn’t even look at the messages and told us sorry for the bad business but it was sold. We have purchased many new cars before and have never dealt with unprofessionalism on this level. You put a lot of trust in individuals that work in car sales that they are there to help you and guide you through the process, not screw you over. I typically wouldn’t leave a review but don’t want anyone to ever be put in this position again. More

I showed up alone to trade my suv in on another one. Being a female they tried to steal my suv right under me knowing it is worth way more than $4500. Also told me my tires were bad as they still have Being a female they tried to steal my suv right under me knowing it is worth way more than $4500. Also told me my tires were bad as they still have 8.2 tread out of 10. So they are basically new. Then I had told some friends and family I’d gone there and they told me Green family are rip offs. I received a few calls and text messages from other than who I first talked too, to no reply after I answered them. Just left me hanging. Never would I recommend this car dealer to anyone!! More

Green Buick GMC customer service was by far the worst I have ever experienced in dealing with any company. Complete lack of communication, care, and maintenance management. Dropped car off on a Monday morn have ever experienced in dealing with any company. Complete lack of communication, care, and maintenance management. Dropped car off on a Monday morning. Received no call regarding status so I called at 3:30 to be told let me see what is going on followed by we need to order a part for you and you need to approve repair in next 20 minutes so we can get part ordered and in tomorrow. So I approved repair. Tuesday received no call as to status of vehicle repair. Wednesday received no call so I called to be told the part is not in yet. Thursday manager calls me to see what is going on, if I approved the repair, not sure why part was not ordered but would look into it. Friday apparently the part gets ordered although I received no call. Monday called at 4:00 and told car is ready; however, I was not able to pick up car because they did not let me know in time to adjust my schedule. Tuesday (7 days after dropping off car) I go in to pick up car and I get the key and am told it is somewhere out there. So I walk through the rain to find my car in their parking lot. Hope repair is good because I would hate to ever have to go back to this dealership again. There are a lot better choices out there with dealerships that treat customers much better than Green Buick, I highly recommend you look elsewhere. More