Greater Chicago Motors

Terrible customer service!!!!! I live in another state so I had a good faith deal made with this dealership; I spent several hundred dollars on airfare, took off work for 2 days to I live in another state so I had a good faith deal made with this dealership; I spent several hundred dollars on airfare, took off work for 2 days to come pick up the vehicle only to find the vehicle was not as described. I was assured 2 different times that the tires were in great shape, I verified twice because I had several hundred miles to drive to get home, When I arrived at the airport the dealership courtesy pick up was :20 late, I also asked the salesman to have the car prepped and ready to go when I got there because of the long trip home. The car wasn't even in the showroom and it took them another :40 to get the car so I could inspect it, at that point it was still out of fuel. When I inspected the vehicle it was decent but not as clean as it was portrayed plus 2 of the tires had bubbles in the sidewalls, the owner refused to come out and talk with me and would not work with me at all on fixing the issues, therefore I didn't buy their vehicle. It was a very costly and disappointing trip to say the least. I would proceed with caution when dealing with this dealership!!!!! More

Great experience. Friendly and helpful staff Khayin the sales person was very helpful and friendly. He answered all my questions about the car and explained everything in detail. Sam the owner th Khayin the sales person was very helpful and friendly. He answered all my questions about the car and explained everything in detail. Sam the owner that we met is also a very nice person who was very honest and offered me a great deal on the Bentley we bought from them. all in all my experience at Greater Chicago Motors was excellent and I would recommend anyone who is looking for a luxury vehicle to purchase to check them out first before going to any other dealership. More

Car buying experience Thank you Mark Reed! This is what a car buying experience should be! Mark was extremely knowledgeable and friendly. Never pushy or arrogant! Would Thank you Mark Reed! This is what a car buying experience should be! Mark was extremely knowledgeable and friendly. Never pushy or arrogant! Would definitely go back! Kudos! More

Thank you Wally It was a pleasure working with Wally and his team on my Porsche Cayenne. At first, I was worried about buying a car sight unseen, but Wally put me at It was a pleasure working with Wally and his team on my Porsche Cayenne. At first, I was worried about buying a car sight unseen, but Wally put me at ease and decribed the car the best he can. I understood that it was used car and may have some imperfections but when I came in the car was in the middle of the showroom ready for me and was everything as described by Wally. The process was seamless and exciting. Chad worked with me on the financing and got me a great deal. I will definitely be back. Thank you GCM ! More

Out of Town purchse of 2008 Dodge Viper I am an out of town customer and purchased a 2008 Dodge Viper. I dealt with WIlliam, who was very professional and responsive to my particular situat I am an out of town customer and purchased a 2008 Dodge Viper. I dealt with WIlliam, who was very professional and responsive to my particular situation. The car was exactly as advertised and the entire experience was "no hassle". They worked with me to make me happy and I really appreciate their going the extra mile. Not only would I recommend GCM to other potential buyers, I would buy my next high end used car from here. More

No nonsense Mark is a no nonsense, honest, trustworthy and fair type of guy. Doesn't beat around the bush. If you visit this dealership use Mark Reed. Mark is a no nonsense, honest, trustworthy and fair type of guy. Doesn't beat around the bush. If you visit this dealership use Mark Reed. More

Best deal I worked with William for a couple of weeks, looking at a few cars. He was patient, never pushy, very knowledgable about his vehicles. He stayed in I worked with William for a couple of weeks, looking at a few cars. He was patient, never pushy, very knowledgable about his vehicles. He stayed in touch with me even when I did not get back to him immediately. Waited until I was satisfied, and was willing to throw in a few extras to seal the deal. William was great! Very happy with my experience there, and appreciate them going "above and beyond". They have many more expensive cars than the one I bought, but never made me feel second rate. I highly recommend this dealership, and I'm sure I will be a repeat customer. The manager and finance advisor were also friendly and informative, and made my interactions there a pleasure. More

Excellent attention to the buyer We worked with Khayin to purchase our used Range Rover. He was very attentive to our needs and, along with the financial wizard, Wally, we were able t We worked with Khayin to purchase our used Range Rover. He was very attentive to our needs and, along with the financial wizard, Wally, we were able to secure the right loan for us. Everyone at the dealership is warm and friendly, plus it is very convenient location for us. If you are at all interested in buying a luxury car or SUV, you cannot find another dealership with a better selection and the professionalism to complement your experience. More

Horrible dealership including sales and management Purchased a BMW from them and had numerous issues with the car. I live out of town and was not able to get a mechanic to inspect prior to purchase. Af Purchased a BMW from them and had numerous issues with the car. I live out of town and was not able to get a mechanic to inspect prior to purchase. After numerous emails Wally said he would ship parts to me and I had to go get estimates for labor and they would pay for that. Brakes, rotors, light issues and engine issues including a/c blower broke, window washer fluid sensor broke, engine started whistling a week after I had the vehicle. BMW dealership I took it to and had diagnostics done told me to return the vehicle if possible since it had so many issues. Greater Chicago was not willing to fix all the issues but only what they wanted to fix. Will has no clue about cars and is a tylical young sales guy full of lies. The only thing about good about Greater Chicago is I was able to retuen the car after numerous emails, phone calls etc and the safety issues. I was told several lies when I bought the vehicle and would hate to see anybody have the issues I had from Greater Chicago. I purchased a car from another dealership after I returned the vehicle to Greater Chicago and Wally made a rude comment on that dealerships website by mentioning my name wich I asked the dealership not to do so. Such as class act from a horrible dealership and horrible GM Wally. This place was and is a joke. Dont waste your time. More

Amazing Car Buying Experience! The most comfortable and professional car buying experience. Ask for Wally! He is extremely knowledgable about every single car, and is passionate abo The most comfortable and professional car buying experience. Ask for Wally! He is extremely knowledgable about every single car, and is passionate about finding the perfect car for you. He made the entire car buying process seamless, offering complete transparency from my trade in to my new gorgeous 911! Thank you Wally! More