Great Lakes Toyota - Service Center

We recently bought a used 2022 Subaru Outback from Great Lakes Toyota/Subaru. It was a new trade in and needed detailed before we could take it home. We waited for that to be done and upon looking it over n Lakes Toyota/Subaru. It was a new trade in and needed detailed before we could take it home. We waited for that to be done and upon looking it over noticed a few cosmetic flaws. The salesman said no problem he would schedule to have everything handled. After waiting to hear from him to get back to us, we decided to message him and then call him. After a couple of weeks we called the dealership and talked to the manager, Todd. He scheduled the work to be done on the car and told us when we could bring it in. Todd kept us updated on the progress of the paint touch ups, a replacement piece of the plastic that goes around one of the windows, etc. After a few days he called and said our vehicle was ready to be picked up. We drove the rental car (which was a brand new Outback) back to the dealership. We were greeted by friendly staff who took us to Todd's office, where he greeted us with a hello and a handshake. Our car was brought around to us, and I want to tell you, it sparkled on the outside and the areas on the outside were fixed and you couldn't tell they were ever there. The inside had been detailed and was fresh and clean and swept out very thoroughly compared to the first day we took it home! We absolutely LOVE our 2022 Subaru Outback now! Todd and his team went above and beyond to make us happy with our purchase. Thank you so much! EXCELLENT CUSTOMER SERVICE! More

I feel like the price of an oil change has steadily gone up over past couple years. If it wasn’t for the people I would not drive 35 miles to have an oil change up over past couple years. If it wasn’t for the people I would not drive 35 miles to have an oil change More

I wasn’t happy with the detailing of the inside of my truck. The salesman is awesome. truck. The salesman is awesome. More

Communication was prompt and clear. Vehicle was returned completely detailed. Riley was friendly and courteous. Vehicle was returned completely detailed. Riley was friendly and courteous. More

My experience has always been great. I've been having my Subaru serviced here for over six years. The staff is friendly. I can enjoy a cup of tea or coffee and look at new and used cars I've been having my Subaru serviced here for over six years. The staff is friendly. I can enjoy a cup of tea or coffee and look at new and used cars as I wait. More

Lindsey Stone is very informative and thorough. She knows the proper maintenance and timing for the proper model of car. I feel my car is taken care of well. I leave the service appointment with a She knows the proper maintenance and timing for the proper model of car. I feel my car is taken care of well. I leave the service appointment with a good sense of safety and security. More

During a very stressful time, Dan listened, provided necessary insight and was extremely kind. He was professional yet personable in all dealings. necessary insight and was extremely kind. He was professional yet personable in all dealings. More

Very polite and efficient. Made me feel very welcome. Dan is an especially welcoming customer focused guy. Made me feel very welcome. Dan is an especially welcoming customer focused guy. More

Noah helped us facilitate out recalls and a warranty repair! Our car feels good as new, and we haven't had any issues since repair! Our car feels good as new, and we haven't had any issues since More

The service department personnel (DAN) was very friendly and accommodating, my service went as described . And it’s nice to get a loaner vehicle so I don’t hav to wait for my vehicle and accommodating, my service went as described . And it’s nice to get a loaner vehicle so I don’t hav to wait for my vehicle More