Great Lakes Toyota

Friendly fast and great service. My car was able to be serviced the same day I called. Thanks. My car was able to be serviced the same day I called. Thanks. More

The 2 past service appointments have not gone as well as one would hope. I blame most of the problems on the fact my car is not a toyota or subaru. 6 months ago I had my first of 6 prepaid oil changes. They one would hope. I blame most of the problems on the fact my car is not a toyota or subaru. 6 months ago I had my first of 6 prepaid oil changes. They offered to rotate my tires but later came out asking where my locking lug key was. Since they could not find it by searching my vehicle they were not able to rotate my tires. It was in the spot deaigened for it in the trunk next to the spare. The most recent time they were able to rotate the tires but as I left the low tire alarm came on, I called the servoce center and left a measage. I did not get a return call until the next day. In the meantime I checked the tire pressure and found it was to spec. After google helped, I found they did not reset the tire sensors. It took me about a minute to to do the reset. I am pretty sure my prepaid maintenance also included wiper replacement. They did not replace the wipers at either service visit, a span of 1 year and the driver side wiper dragging oddly on the windscreen. I replaced them myself. Works much better now. Odd. I really wish I was able to get cashed out on my prepaid maintenance so I could goto a dealer more familiar with my make of car. More

Dan was very courteous, professional, and customer conscious. When my service was going to take longer than anticipated, he lined up a loaner vehicle to minimize my inconvenience. conscious. When my service was going to take longer than anticipated, he lined up a loaner vehicle to minimize my inconvenience. More

Very friendly staff and work was done quickly. I do enjoy that they wash the car before they return it. I do enjoy that they wash the car before they return it. More

The service department fixed my flat tire without an appointment. Made my day. Thanks Greatlakes! appointment. Made my day. Thanks Greatlakes! More

Service was fast and great, but $200 plus dollars for a part no bigger than my thumb was not so great. part no bigger than my thumb was not so great. More

The poor rating is based on the fact that the only reason that we wanted to trade in the 2019 Forester was the mailing that GreatLakes sent out in September stated that the Trade in value would be in reason that we wanted to trade in the 2019 Forester was the mailing that GreatLakes sent out in September stated that the Trade in value would be increased by approximately #5,000. Also the mailing gave four examples of the cost to buy four different Subaru models all very attractive deals. However in talking to Mr Tong. he stated that no new Subaru Foresters were available for purchase ( in the GL on line inventory there was a 2023 Forester listed for around $45,000 (with leather seating) which was the vehicle of primary interest.) Again. this was not available for some reason.Mr. Tong then stated that a Toyota Highlander with Leather. was available and would we be interested if the price was right? We ended up buying this vehicle as our previous Toyota experience was always excellent. The Finance Guy then proceeded to tack on a protection package costing in excess of. $4,000 without explaining what all was to be covered, but having already spent Four hours at the dealershjp we were ready to be done with this experience. ( When the vehicle was picked up we were told that this protection plan could be cancelled if necessary) The bottom line is we feel that the Highlander is a great vehicle it was larger and less fuel efficient than the desired Forester. or Rav4 and that the mailing was Fraudulent in stating the Trade in value and availability of new Subarus. More

At least my last several cars here and decided to purchase this time. Jose was a great salesman and Laura was great at helping me out. I have all the confidence in the world in this dealership. Their purchase this time. Jose was a great salesman and Laura was great at helping me out. I have all the confidence in the world in this dealership. Their service department is excellent. It's fast, efficient, and courteous. Give them a try! More

Andre is awesome to work with. He made our buying experience easy and enjoyable. Would definitely work with Andre again . He made our buying experience easy and enjoyable. Would definitely work with Andre again . More

Great place to get vehicle repairs done. Done fast and on time. Thanks Great Lakes Done fast and on time. Thanks Great Lakes More