Great Lakes Toyota

They were very straightforward and understanding when it came to the paper side of things. came to the paper side of things. More

Absolutely amazing great customer service from the start. Had my financial done before coming in which saved time. Had my financial done before coming in which saved time. More

Flat out lied about mileage and damage to vehicle I was buying from them. After I paid a deposit another salesman (not the salesman that helped me) sent me pics of the damage and a pic of the odometer. Sho buying from them. After I paid a deposit another salesman (not the salesman that helped me) sent me pics of the damage and a pic of the odometer. Showing over an 11,500 mile difference. Initially I asked if the vehicle had any scratches or dents and was told no, and a video was sent to me omitting the dents in both bumpers. They tried to explain that a manager there was driving the vehicle as a demo. This was a lie also as the vehicle I was buying was a Ram pickup and the dealership sells Toyotas and Subarus. Dealers do not demo vehicles that they do not sell new! Now I see the same vehicle they are still trying to sell by under reporting the mileage. It is a 2022 Ram 3500 the color is granite. Last week the mileage was shown to me as in excess of 30,500. They are advertising it as under 30,000. Surely they will tell anyone interested that the extra miles were from test drives. They told me they were using it. My saleswoman and videographer was Emily Brown, who is an internet saleswoman as I don't live in Ohio. Extremely deceitful, this was not accidently done as they clearly are still at it. If I could I would rate them lower. I also invite the owner of this dealership to contact me if he thinks I am wrong! More

Everyone, including Rob Love, was kind and easy to work with. However, our vehicle was not cleaned prior to us picking it up. My husband and I were told the vehicles get a quick clean upon arrival, then a with. However, our vehicle was not cleaned prior to us picking it up. My husband and I were told the vehicles get a quick clean upon arrival, then a thorough, detailed clean once purchased. We purchased on a Thursday evening and picked up two days later, a Saturday morning. Friday we were sent a video stating the vehicle was “all shined up and ready”, so I figured we were safe to assume it was thoroughly cleaned. Unfortunately that wasn’t the case and they were too busy at time of pick up for us to ask about it. As a mom who works full time, but with a scattered schedule, it would have meant a lot for us to have brought home a clean vehicle for our family. More

Got car in quickly. Both brakes and calipers needed replacement. Thankful to have the work done promptly. Both brakes and calipers needed replacement. Thankful to have the work done promptly. More

Really appreciate the help answering my questions. Car was very clean when I got it back. No complaints. Car was very clean when I got it back. No complaints. More

Great place and they have good knowledge on the Subara. I wasn't able to look at the car I came for however we try out a couple of cars and I did found a Subara to my likely. I wasn't able to look at the car I came for however we try out a couple of cars and I did found a Subara to my likely. More

My experience was fantastic. This dealership stands out amongst others. They are very fair in negotiating, and I couldn’t be happier with the outcome for my experience. Other dea This dealership stands out amongst others. They are very fair in negotiating, and I couldn’t be happier with the outcome for my experience. Other dealerships rather sit on their inventory looking for that one dumb buyer, but these guys worked with me to get a deal done where I believe both parties were winners. A complete breath of fresh to know that there is still a dealership out there like them. More

We went in for a test drive and went home with a car! The experience was great start to finish. The experience was great start to finish. More