Great Lakes Subaru - Service Center

people were friendly - my only complaint is how long it took. My appointment was for 2:10. I arrived a little before 2. they did get me right in. I was only getting an oil change - no tire rotation, took. My appointment was for 2:10. I arrived a little before 2. they did get me right in. I was only getting an oil change - no tire rotation, nothing else. It was 2:55 when my truck was done. Starting the clock when my appoint was (2:10) that's 45 minutes to do a simple oil change. I know they do an inspection (which I did not tell them to do). but....... so there is my feedback. I usually don't like doing this, but you asked. Maybe in the future you can give people an idea on how long it might take. More

My visit was , Easy on and out. Did not need an oil change, honest and efficient service. Did not need an oil change, honest and efficient service. More

Always prompt and helpful with the service. Very courteous. Nice place to wait. Easy pay. Very courteous. Nice place to wait. Easy pay. More

Service was great. They came out and let me know what additional work I needed on my vehicle. They came out and let me know what additional work I needed on my vehicle. More

Flexible schedule and very competent. Work done in a timely friendly manner. Keep up the good work. Work done in a timely friendly manner. Keep up the good work. More

Awful experience. I have a maintenance plan in which I asked the guy if my tires were to be rotated (in addition to the oil change). He said “No.” I didn’t think too I have a maintenance plan in which I asked the guy if my tires were to be rotated (in addition to the oil change). He said “No.” I didn’t think too much of it but then he came out with a bill in which he confidently stated “I double checked and you don’t have that plan.” I explained to him, I had a couple more on the plan. What do you know, third time is the charm. “All is well…” as he tried to rush me out. I inquired about the tire rotation in which he told me “you never asked for that” again I had to correct the man and told him I inquired initially. I just don’t enjoy someone doing a halfass job and then lying to my face about it. Its one thing if one doesn’t know but its another to lie. I’m really disappointed about the whole thing. Not a fan. They didn’t even reset the maintenance notification that pops up on the speedometer. Note: Just make sure you have them triple check things if you have questions. More