Great Lakes Kia (formerly Capital Kia)

Accommodating and fair. Jasmin from finance was fast and thorough and lance from sales was upfront and knowledgeable. Jasmin from finance was fast and thorough and lance from sales was upfront and knowledgeable. More

He was so helpful from keeping the kids entertained to getting me exactly what I needed for a reasonable price. I will definitely be coming back. getting me exactly what I needed for a reasonable price. I will definitely be coming back. More

Marcos and Jasmine helped my son and I get a great ride. They were super helpful and very friendly! They were super helpful and very friendly! More

Everyone there were very friendly and helpful. They helped me get a ride that I loved. I specifically worked with Marcos and Jasmine and they were great They helped me get a ride that I loved. I specifically worked with Marcos and Jasmine and they were great More

I purchased a vehicle the evenung before Thanksgiving. Lance and Jasmine went above and beyond to make my experiance a great one. They both stayed well after closing time to make sure my deal was comple Lance and Jasmine went above and beyond to make my experiance a great one. They both stayed well after closing time to make sure my deal was completed without the need for me to make a return visit. Being the night before Thanksgiving, I was thankful for both of them and the time and professionalism they showed to me. I would highly recommend a visit if you are looking for a new car. More

My experience with the Great Lakes Kia and Marcos assisting me in my first ever car buying process felt flawless!! assisting me in my first ever car buying process felt flawless!! More

Zach was fantastic! Very helpful, flexible, and kind with my family and I! Got us a great deal as well. Very helpful, flexible, and kind with my family and I! Got us a great deal as well. More

Absolutely amazing! Such great staff and extremely helpful. I am so happy with my purchase! Such great staff and extremely helpful. I am so happy with my purchase! More

Staff was very welcoming and helpful! Willing to find us a great deal and a car for our growing family! Willing to find us a great deal and a car for our growing family! More

I have been to this dealer 3 times for service, but have yet to buy a vehicle there, so my comments will not include the sales department. I took my 2020 Sedona in for the security recall and they did a nic yet to buy a vehicle there, so my comments will not include the sales department. I took my 2020 Sedona in for the security recall and they did a nice job, but I am disappointed by the crooked notice stickers they placed in my windows. The staff is mostly friendly, courteous and professional. Wiat times vary. When I went in for the recall, they kept me there an hour longer than expected. When I went in for an oil change, they finished an hour sooner than promised, which was approximately 1.5 hours after we arrived. About the customer waiting area. For a relatively new facility like this, the waiting area was pretty darned filthy. Nobody ever seems to properly clean the chairs and tables. They have free coffee and tea, but there is a vending machine for chips and other snacks. Considering the profits this kind of business brings in, I would think such trivial items could be offered for free as well. Other KIa dealers do indeed provide free snacks. Oh yes, the vending machine was partly out of service, as it would take coins, but not recognize their deposit, so only bills accepted. They should remove it entirely. More