Great Lakes Hyundai - Service Center

I was quite pleased at how friendly and helpful everyone was- from the service writers to the receptionist to the salespeople- and how everyone in this place just smiled from ear to ear! Not your regular de was- from the service writers to the receptionist to the salespeople- and how everyone in this place just smiled from ear to ear! Not your regular dealership visit I will tell you. They got me in and out very quickly and am glad I decided to do all my maint work there when I purchased my new car there More

My experiences at Great Lakes have always exceeded expectations. I have bought my last two cars from this dealership and have had nothing but a positive experience. I have always had the cars that I b expectations. I have bought my last two cars from this dealership and have had nothing but a positive experience. I have always had the cars that I bought from Great Lakes serviced at the dealership. I have found their prices to be better or comparable to other service garages. Everything is always carefully explained to me and any questions I have are always answered. The dealership itself is very welcoming as well as the staff. I live on the west side of Cleveland so it is a bit of a drive to the dealership, but my experience has been so good I would recommend this dealerships and its service department to anyone. More

In 2009 I purchased a gently used 2008 Accent. I fell in love with the car and everyone was very helpful when buying my car. Now though almost 2 years later, I wish I would have never bought my car there. E love with the car and everyone was very helpful when buying my car. Now though almost 2 years later, I wish I would have never bought my car there. Each and every time after I purchased my vehicle and went in for oil changes I feel like I was treated worse and worse. I feel as if it was a bit of discrimination because I am a young women. When I first purchased my car I was told that I had a life time warranty as long as I brought it in for its regular oil change. I was mislead as I later found out that I had to do everything by the service book. Had I known this I would not have purchased the car from this dealer. A few days later I cam to discover there was no jack in my car that was promised to be there when I went to pick it up. I had to drive an hour just to get this. I also was not given a spare key when I purchased the car and had to return twice more to retrieve a spare key that actually worked. The cashier/receptionist always acts very unprofessional and can be rude at times. The service department is very slow when you come in for a regular oil change. This last time that I went in for oil change I was persuaded to spend 600$ on maintenance according to my owners guide. I did not give into this because I don't have that kind of money to spend when I was not told these things when I bought the car. I waited almost an hour and 45 mins. for a simple oil change. This is wayyy to long. I wish I would have never purchased my car here. It was a waste of time and money. Please don't purchase your vehicle here and tell everyone you know not to either. More

I would not buy another car from Great lakes Hyundai I I would not buy another car from Great lakes Hyundai I would go to Ron Mahoffer first. Service at Great lakes have no weekend hours and you can not I would not buy another car from Great lakes Hyundai I would go to Ron Mahoffer first. Service at Great lakes have no weekend hours and you can not drop you car off before 8:00 am. Most poeple need to be a work by 8:00 am. You can see them in the service department and the will no even let you in one minute before 8:00 Ever time I call up for service my husband has to call back they always give me the run around. More