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Great Lakes Hyundai of Dublin

Columbus, OH

4.4
423 Reviews

2441 Billingsley Rd.

Columbus, OH

43235

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Showing 423 reviews

April 15, 2017

Screwed over by Jeff McDonald in finance Got sold protections I did NOT need-----------was very pushy and over exaggerative with everything being "worst case scenario"""""""""" no wonder he More

by docmikecanhelp2008
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Shane
April 13, 2017

Needs a little work Not sure of how long the finance guy has been working in that role. Spent way to much time in the office because they were out of lease contracts whic More

by mdcupp62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2017 -

Great Lakes Hyundai of Dublin responded

Thank you for your feedback and for the 4 stars! We are sorry to hear that you were inconvenienced while you were here as we aim to ensure that our customers have a positive experience while purchasing their new vehicles from Dennis Hyundai of Dublin. We would like to thank you for your business. Take care!

April 12, 2017

Good experience Highly recommend working with Shane Little. Sales experience was great. Actual purchase process was not as good. Was told pricing that we knew was More

by brett.bentley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Little
Apr 13, 2017 -

Great Lakes Hyundai of Dublin responded

Brett, thanks for the great review of Dennis of Hyundai. We're sorry to hear there was a minor hiccup with the pricing and purchase process but are glad you ended up with the vehicle you wanted at the price you wanted! We hope you'll think of us for your next purchase and we can earn that fifth star! Take care.

April 03, 2017

Good Service The staff is friendly and helpful. They even let me take the car out without a staff member so I could get a real feel for the car. More

by zimmermanea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent
Apr 06, 2017 -

Great Lakes Hyundai of Dublin responded

That's fantastic to hear! We're glad you found our staff at Dennis Hyundai to be friendly and helpful - that's just a few of the standards we aim for daily. We hope you enjoy your new vehicle and keep us in mind for your next purchase. We're sure we'll earn a perfect score next time! Take care.

April 03, 2017

Hit or miss Salesperson was great. Finance manager not so much. See comments above concerning my experience with him. Unprofessional, made fun of my name. Would n More

by chipgilkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 07, 2017 -

Great Lakes Hyundai of Dublin responded

While we're very glad to hear that Kevin from our sales team was great, we are very sorry to hear you feel your experience with our finance person was quite the opposite. Each of our staff members are passionate about providing the best customer service to each of our customers and making fun of a customer's name is not acceptable. We would appreciate the opportunity to talk to you about your visit in further detail - please call Adam Bryant at (614) 889-2441. Take care.

April 02, 2017

Happy Great job Jim! The Santa Fe is perfect. I appreciate the time you took with Corinne and I especially after my low blood sugar episode. Driving the San More

by rgpetereiber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Linsey
Apr 06, 2017 -

Great Lakes Hyundai of Dublin responded

Thanks for the fantastic review! We're happy that you're happy and will be sure to pass along your comments to Jim - it sounds like you got to know each other pretty well throughout the purchasing process. We're thrilled to hear you're enjoying your Santa Fe and hope that you'll keep Dennis Hyundai in mind for any future purchases! Thanks again and take care.

April 01, 2017

Good Service The dealership has provided us good service with our 2012 Hyundai, and are very satisfied with the excellent experience with our 2017 purchase. We lo More

by jack20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Fearn and Jeff McDonley
Apr 04, 2017 -

Great Lakes Hyundai of Dublin responded

Thank you so much for taking the time to leave us such a positive review! At Dennis Hyundai of Dublin, we take pride in providing the best customer service possible. We hope you'll keep us in mind for your next Hyundai and we look forward to serving you in the future. Have a great day!

March 30, 2017

Lease Turn In I really enjoy working with the salespeople at Dennis Hyundai of Dublin. They are very professional and always willing to work with you. I highly reco More

by gailware831
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 04, 2017 -

Great Lakes Hyundai of Dublin responded

Thank you so much for taking the time to give us a 5-star review! We are happy to hear that you enjoyed your experience at Dennis Hyundai of Dublin and that you had a positive experience with our sales team! We hope you'll keep Dennis Hyundai in mind for your next purchase and we look forward to serving you in the future. Have a great day!

March 23, 2017

New Car Jim was extremely patient and helpful in this process. He provided me all possible options available to allow me to make the best decision in my purch More

by happysunshine75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
Mar 29, 2017 -

Great Lakes Hyundai of Dublin responded

Thank you for taking the time out of your day to leave Dennis Hyundai a review! We're happy to hear Jim took great care of you through the purchasing process and made it easy. Our goal is to provide our customers with the best service in the industry so that they can make the most educated decision about the vehicle they take home. We hope you'll keep us in mind for your next purchase! Take care.

March 22, 2017

OVER PRICE Price provided to me was over there are certain. They didn't provided me the discounts I was eligible for. I was charged for the sevices I was never a More

by janeeshs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay Blanden
Apr 07, 2017 -

Great Lakes Hyundai of Dublin responded

Thank you for bringing this to our attention. We would really value the chance to speak with you in further detail about what happened on your recent visit. Charging customers more than what is agreed upon goes against the fantastic reputation of excellent customer service that we maintain. Please contact Adam Bryant at (614) 889-2441. Take care.

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