Great Lakes Hyundai of Columbus

WARNING WARNING WARNING Words cannot express my disappointment and dissatisfaction with Great Lakes Hyundai of Columbus 2900 Morse Road Columbus, Ohio. Spent 1230 to 630 with the slowest group of p disappointment and dissatisfaction with Great Lakes Hyundai of Columbus 2900 Morse Road Columbus, Ohio. Spent 1230 to 630 with the slowest group of people reminiscent of #%+£€!; keystone cops. Worst experience of all my years of car ownership imaginable entire process!! My wife has been complaining since we entered the premises until now (7:00 next day) she’s extremely pissed and I will have to continue hearing the tirade when she wakes up!!!! Please, please do yourself and any physically challenged family members to their sister store 2441 Billingsley Road Columbus, Ohio. Hopefully you may find professional, competent, compassionate well trained staff who will treat you with dignity and respect. The lowest review score available is one star. (-1 or more is my honest recommendation). More

I had a great experience at Great Lakes Hyundai of Columbus! Everyone was so kind and helpful! And made me feel comfortable! A special thank you to Wayne Flowers, my salesman, so genuine and kind, ma Columbus! Everyone was so kind and helpful! And made me feel comfortable! A special thank you to Wayne Flowers, my salesman, so genuine and kind, made the process easy with his knowledge and care. The team was great to work with! I got the car I wanted, a 2021 Chevy Malibu. THANK YOU!! SHERI F. More

Avoid at all costs! Salesman lied about nearly everything including the "free" paint protection package that was not free when I went to complete the financing. They we Salesman lied about nearly everything including the "free" paint protection package that was not free when I went to complete the financing. They were "That's never been free". It took forever to get to financing which I found out is an old sales trick to wear you out so that you are tired and hungry. Did not explain that to get the Hyundai customer cash that I had to finance with Hyundai. Did not return any emails after the purchase. Plus forceful extended warranty sales pitch. More

My wife had a 0915 appointment to trst drive a car there this morning after she drove 3 hours. She arrives on time, dealership spends 30 minutes looking for the keys and the car, finally they tell her the this morning after she drove 3 hours. She arrives on time, dealership spends 30 minutes looking for the keys and the car, finally they tell her the cars at a body shop and not available! Totally a waste of people's time and money, very unprofessional to set up an appointment and not even have the car there, DO NOT RECOMMEND THIS DEALERSHIP!!!! More

I was greeted by a young salesman. I told him my wife and I wanted to look at trim levels and colors on palisades. I told him it was the first location we had looked at, we were not bu I told him my wife and I wanted to look at trim levels and colors on palisades. I told him it was the first location we had looked at, we were not buying at this time. Immediately I was presented with a form to fill out with name, number, email etc. i told them they didn’t need my info to look at cars. Finally another gentleman ALLOWED the young guy to show us cars. We looked at numerous vehicles they didn’t have color/trim level we liked. I asked the salesman for a card, sure enough he didn’t have one and had to go inside, coming back out with who I presume was a sales manager. Sure enough the pressure pitch began. I shut him down and left. If you like the high pressure sales of ricart ford then you need to visit this dealer. I left greatlakes drove to Germain met a low pressure casual sales lady who allowed us to look at colors options etc. an hour later we left knowing what we wanted. I texted her color trim etc and she’s currently searching for the vehicle I plan to buy from Germain. More

Went into dealership and warmly greeted. Had Wade as salesman. Want a $500 deposit for a front wheel, white Palisades. They said they would fine one. That was May 25, 2024. Still waitin Had Wade as salesman. Want a $500 deposit for a front wheel, white Palisades. They said they would fine one. That was May 25, 2024. Still waiting on 6/20/24. We call and ask about it repeatedly. Wont order it, can NOT make a deal with a deal ship that has one. Won’t refund deposit since they are still trying. More

I really wanted to avoid saying anything negative but the entire process of buying a car from this dealership was ridiculous and I really feel like people need to be aware and even avoid buying from this dea entire process of buying a car from this dealership was ridiculous and I really feel like people need to be aware and even avoid buying from this dealership. Pros: - I love my car Cons: - Most of the questions I asked the salesman were answered with “I don’t know” - Before buying the car I had it inspected. They found that the front 2 tires needed to be replaced, the serpentine belt needed to replaced, the wheels needed to be realigned, and both air filters needed to be replaced. When I brought this to the dealership, they said they would take care off all of those issues. Their version of “fixing” the problems was to replace the front 2 tires with USED tires that were less worn out. Now each tire is going to need to be replaced at different times since some are older or newer. They replaced the serpentine belt and realigned the wheels. And they never replaced the air filters. - When I left, they gave me the packet with all my paperwork. But when I got home I realized they also accidentally gave me the previous owner’s private information. I know how much he traded the vehicle in for. I know what car he bought, how much he financed it for and what bank he used. I was given documents that contained the last 4 digits of the previous owner’s social security number and both his home address and work address. And his phone number and email were included as well. - When completing my paperwork, I was told I would have my Memorandum Title mailed to me. 6 weeks later I still didn’t have it so I called and asked if it would be mailed to me soon. The man I spoke with on the phone asked me for all my information, he plugged it into his computer and told me his computer showed that it had already been mailed out and I would be receiving it soon. 2 weeks later I called with 2 days left before my temp tags expired and 2 day before a very important business trip I had planned. After calling multiple times, I finally spoke with Ashley and asked if I could have the memorandum title emailed to me since it clearly wasn’t going to be arriving in the mail. She then informed me that my paperwork never even got finished and that they never even submitted the information for the memorandum title. So the man I had spoken with 2 weeks before clearly could have cared less and obviously did not want to deal with the problem. Instead of fixing the issue, he lied and told me it was on the way. 😤 Ashley was kind and helped me. She got all the paperwork finished and said she’d email me the next day. The next day came and I never got an email so I had to call a ridiculous amount of times to get ahold of a manager to help me fix the problem. They finally emailed me the number needed. So, the day before my long trip, I had to deal with the added stress of having to go to the title office, pay to get my memorandum title printed and then go to the bmv to get my plates. At the end of the day, I love my car. But the people I dealt with at the dealership were negligent, dismissive and a complete headache to work with. I felt very disrespected by the man who blew me off and told me my memorandum title was on the way. He knew he had an opportunity to fix the issue but instead, he caused an even bigger issue for me to deal with in the end. I have no respect for the fact that I was told the issues the car would be fixed and they did the absolute bare minimum they possibly could. I wish the salesman we worked with had been more educated about the car’s information and other questions we asked. And even if he didn’t know, I wish he had made more of an effort to find the information we were asking for. I think it’s ridiculous that they let me drive away with the car without ever finishing the title work. And for the love of god, I should not have had to call such a ridiculous amount of times just to get the problem solved. P.S. don’t buy from this dealership and DEFINITELY do not expect to get a fair trade More

Will charge you for service you didn't get. And no one will call you back And no one will call you back More

AVOID AT ALL COSTS. When I test drove a car, it had a shaking on startup. They took it in to me and swore it was just condensation from the car sitting on the lot and so When I test drove a car, it had a shaking on startup. They took it in to me and swore it was just condensation from the car sitting on the lot and sold me the car. It was actually a blown head gasket, and now I'm out another $2,500. They refuse to respond to my messages. They also make you sit through a lengthy upselling presentation before they let you out the door. Dishonest thieves. More

Great dealership to work with. Didn’t feel rushed or forced. A+ A+ A+ Highly Recommend! Didn’t feel rushed or forced. A+ A+ A+ Highly Recommend! More