Great Lakes Hyundai

My experiences at Great Lakes have always exceeded expectations. I have bought my last two cars from this dealership and have had nothing but a positive experience. I have always had the cars that I b expectations. I have bought my last two cars from this dealership and have had nothing but a positive experience. I have always had the cars that I bought from Great Lakes serviced at the dealership. I have found their prices to be better or comparable to other service garages. Everything is always carefully explained to me and any questions I have are always answered. The dealership itself is very welcoming as well as the staff. I live on the west side of Cleveland so it is a bit of a drive to the dealership, but my experience has been so good I would recommend this dealerships and its service department to anyone. More

In 2009 I purchased a gently used 2008 Accent. I fell in love with the car and everyone was very helpful when buying my car. Now though almost 2 years later, I wish I would have never bought my car there. E love with the car and everyone was very helpful when buying my car. Now though almost 2 years later, I wish I would have never bought my car there. Each and every time after I purchased my vehicle and went in for oil changes I feel like I was treated worse and worse. I feel as if it was a bit of discrimination because I am a young women. When I first purchased my car I was told that I had a life time warranty as long as I brought it in for its regular oil change. I was mislead as I later found out that I had to do everything by the service book. Had I known this I would not have purchased the car from this dealer. A few days later I cam to discover there was no jack in my car that was promised to be there when I went to pick it up. I had to drive an hour just to get this. I also was not given a spare key when I purchased the car and had to return twice more to retrieve a spare key that actually worked. The cashier/receptionist always acts very unprofessional and can be rude at times. The service department is very slow when you come in for a regular oil change. This last time that I went in for oil change I was persuaded to spend 600$ on maintenance according to my owners guide. I did not give into this because I don't have that kind of money to spend when I was not told these things when I bought the car. I waited almost an hour and 45 mins. for a simple oil change. This is wayyy to long. I wish I would have never purchased my car here. It was a waste of time and money. Please don't purchase your vehicle here and tell everyone you know not to either. More

My family has purchased 3 vehicles from this dealer (2 new and 1 used) and every time I leave I am a satisfied customer. Mark especially goes out of his way to see that his customers are handled and every new and 1 used) and every time I leave I am a satisfied customer. Mark especially goes out of his way to see that his customers are handled and everyone there is courteous, from the person who answers the phone to the personnel in the sales department to the techs in the service department who write up work orders. Yes, their service department hours might be a little inconvenient at times but their customer service makes up for everything. I'm a customer for life and I've recommended them to many of my friends since finding this dealer. More

Andy was very thorough and prompt in replying to our questions. He respected our wishes to not have any phone calls. He was polite, courteous, and professional in our dealings. He was upfront about all questions. He respected our wishes to not have any phone calls. He was polite, courteous, and professional in our dealings. He was upfront about all charges and allowed us to conduct business on our terms. He did not try to dictate the process. It was a no hassles negotiation. More

I would not buy another car from Great lakes Hyundai I I would not buy another car from Great lakes Hyundai I would go to Ron Mahoffer first. Service at Great lakes have no weekend hours and you can not I would not buy another car from Great lakes Hyundai I would go to Ron Mahoffer first. Service at Great lakes have no weekend hours and you can not drop you car off before 8:00 am. Most poeple need to be a work by 8:00 am. You can see them in the service department and the will no even let you in one minute before 8:00 Ever time I call up for service my husband has to call back they always give me the run around. More